Answers for code: 5fa00a43ddb72

Question 11

Do you have a long-standing physical or mental impairment, illness or disability?

The answers you gave were:

  • Yes
  • Question 10

    Please choose the category that best describes your conditions or impairments.

    The answers you gave were:

    • Mobility, for example a wheelchair user or a mobility aid user, like a walking stick or crutches
    • Mental health
    • Stamina, breathing or fatigue
    • Chronic pain
    Question 9

    Have you used an online supermarket website or mobile app to order food shopping in the last year?

    The answers you gave were:

  • Yes
  • Question 8

    What are your reasons for not ordering your food shopping online?

    The answers you gave were:

    This question does not apply to you

    Question 7

    Which supermarkets have you used to do your online food shopping?

    The answers you gave were:

    • Tesco
    Question 6

    How do you normally do your online food shopping?

    The answers you gave were:

    • Website (desktop computer)
    • App (mobile)
    Question 5

    Have you experienced any accessibility issues with the supermarket website or app when buying food online?

    The answers you gave were:

  • 2
  • Question 4

    What kind of accessibility issues have you experienced?

    The answers you gave were:

    This question does not apply to you

    Question 3

    What do you normally do when you experience an issue with a website or app buying food online?

    The answers you gave were:

    This question does not apply to you

    Question 2

    How does it make you feel when a supermarket website is inaccessible?

    The answers you gave were:

    This question does not apply to you

    Question 1

    How can supermarkets improve their online services for you?

    The answers you gave were:

    Prioritise freeing slots for those who are shielding or face accessibility issues going in store

    Question 1

    Please select any issues from the list below that you have experienced online

    The answers you gave were:

    • There's no clearly visible email address to use as a contact option.
    • Not having staff trained in basic accessibility needs at a business, and having to explain my situation more than necessary.
    • Lack of, or poor quality, subtitles.
    Question 1

    Please select any issues from the list below that you have experienced online

    The answers you gave were:

    • There's no clearly visible email address to use as a contact option.
    • Not having staff trained in basic accessibility needs at a business, and having to explain my situation more than necessary.
    • Lack of, or poor quality, subtitles.
    Question 2

    How often are you unable to complete a task online?

    The answers you gave were:

    • Some of the time
    Question 3

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The answers you gave were:

    Lack of understanding about accessibility from broader public

    Question 4

    How does it make you feel when you cannot complete a task online?

    The answers you gave were:

    Frustrated

    Question 5

    Are there any websites you find particularly easy to use? Please add all that apply below.

    The answers you gave were:

    This question does not apply to you

    Question 6

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    The answers you gave were:

    This question does not apply to you

    Question 7

    I would lose trust in a company if I was unable to use their website or app

    The answers you gave were:

    • Agree
    Question 8

    Would you be more likely to spend money with a company if they showed that they care about accessibility?

    The answers you gave were:

  • Yes
  • Question 9

    Websites and apps are generally getting more accessible and easier to use.

    The answers you gave were:

  • 2
  • Question 10

    Do you have any feedback about this site or the Big Hack generally?

    The answers you gave were:

    This question does not apply to you