Answers for code: 5fa00a43ddb72
Do you have a long-standing physical or mental impairment, illness or disability?
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Please choose the category that best describes your conditions or impairments.
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- Mobility, for example a wheelchair user or a mobility aid user, like a walking stick or crutches
- Mental health
- Stamina, breathing or fatigue
- Chronic pain
Have you used an online supermarket website or mobile app to order food shopping in the last year?
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What are your reasons for not ordering your food shopping online?
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This question does not apply to you
Which supermarkets have you used to do your online food shopping?
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- Tesco
How do you normally do your online food shopping?
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- Website (desktop computer)
- App (mobile)
Have you experienced any accessibility issues with the supermarket website or app when buying food online?
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What kind of accessibility issues have you experienced?
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This question does not apply to you
What do you normally do when you experience an issue with a website or app buying food online?
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This question does not apply to you
How does it make you feel when a supermarket website is inaccessible?
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This question does not apply to you
How can supermarkets improve their online services for you?
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Prioritise freeing slots for those who are shielding or face accessibility issues going in store
Please select any issues from the list below that you have experienced online
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- There's no clearly visible email address to use as a contact option.
- Not having staff trained in basic accessibility needs at a business, and having to explain my situation more than necessary.
- Lack of, or poor quality, subtitles.
Please select any issues from the list below that you have experienced online
The answers you gave were:
- There's no clearly visible email address to use as a contact option.
- Not having staff trained in basic accessibility needs at a business, and having to explain my situation more than necessary.
- Lack of, or poor quality, subtitles.
How often are you unable to complete a task online?
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- Some of the time
As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
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Lack of understanding about accessibility from broader public
How does it make you feel when you cannot complete a task online?
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Frustrated
Are there any websites you find particularly easy to use? Please add all that apply below.
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This question does not apply to you
Are there any websites or apps that you find difficult to use? Please add all that apply below.
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This question does not apply to you
I would lose trust in a company if I was unable to use their website or app
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- Agree
Would you be more likely to spend money with a company if they showed that they care about accessibility?
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Websites and apps are generally getting more accessible and easier to use.
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Do you have any feedback about this site or the Big Hack generally?
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This question does not apply to you