Answers for code: 5f9fe3e4bf07c

Question 11

Do you have a long-standing physical or mental impairment, illness or disability?

The answers you gave were:

  • Yes
  • Question 10

    Please choose the category that best describes your conditions or impairments.

    The answers you gave were:

    • Vision, for example blindness or partial sight
    • Hearing, for example deafness or partial hearing
    • Mobility, for example a wheelchair user or a mobility aid user, like a walking stick or crutches
    Question 9

    Have you used an online supermarket website or mobile app to order food shopping in the last year?

    The answers you gave were:

  • Yes
  • Question 8

    What are your reasons for not ordering your food shopping online?

    The answers you gave were:

    This question does not apply to you

    Question 7

    Which supermarkets have you used to do your online food shopping?

    The answers you gave were:

    • Iceland
    Question 6

    How do you normally do your online food shopping?

    The answers you gave were:

    • Website (desktop computer)
    Question 5

    Have you experienced any accessibility issues with the supermarket website or app when buying food online?

    The answers you gave were:

  • Yes
  • Question 4

    What kind of accessibility issues have you experienced?

    The answers you gave were:

    • I cannot tell the company about my access needs for delivery
    • Other (Please specify)

    Follow Up

    some good ordered told last minute not available not text enlargement on-site

    Question 3

    What do you normally do when you experience an issue with a website or app buying food online?

    The answers you gave were:

    • I give up and click off the website
    Question 2

    How does it make you feel when a supermarket website is inaccessible?

    The answers you gave were:

    very frustrating

    Question 1

    How can supermarkets improve their online services for you?

    The answers you gave were:

    i noticed it geared more for a familys not single with minimum amount to pay about 30 pounds could do with lower ltd for single people who don,t order so much. there don't seem to be a priority on some shopping site for the disabled sometimes you can,t get anything as delivery slots fully booked

    Question 1

    Please select any issues from the list below that you have experienced online

    The answers you gave were:

    • There's no clearly visible email address to use as a contact option.
    • Websites or apps are difficult to navigate.
    • There are no options to notify a company of my accessibility needs when making a purchase.
    • Image descriptions on websites are missing or no good.
    • Having to wait a long time for accessible travel services, or having to go to a different departure / arrival location due to accessible facilities.
    • Not having staff trained in basic accessibility needs at a business, and having to explain my situation more than necessary.
    • Lack of, or poor quality, subtitles.
    • Other (add an issue not mentioned here in the box below)

    Follow Up

    lack of understanding of deaf needs hearing loop in business public places. aware of mobility issues. even offing a simple thing like a stool chair to sit on accessibly to public transport

    Question 2

    How often are you unable to complete a task online?

    The answers you gave were:

    • Some of the time

    Follow Up

    looking at the website to complain or contact the company hard to find email a text address. The home delivery simple text they at door and to update delivery information when hard of hearing

    Question 3

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The answers you gave were:

    some time lack of text size and different clear fonts find the link for the disabled page to order contact services think for blind poor vision a spoken page

    Question 4

    How does it make you feel when you cannot complete a task online?

    The answers you gave were:

    annoyed fed up. angry when you have done a lot on the web page but can,t finished it

    Question 5

    Are there any websites you find particularly easy to use? Please add all that apply below.

    The answers you gave were:

    • Actin On Hearing
    Question 6

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    The answers you gave were:

    This question does not apply to you

    Question 7

    I would lose trust in a company if I was unable to use their website or app

    The answers you gave were:

    • Agree
    Question 8

    Would you be more likely to spend money with a company if they showed that they care about accessibility?

    The answers you gave were:

  • Yes
  • Question 9

    Websites and apps are generally getting more accessible and easier to use.

    The answers you gave were:

  • 2
  • Question 10

    Do you have any feedback about this site or the Big Hack generally?

    The answers you gave were:

    This question does not apply to you