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How does it make you feel when you cannot complete a task online?
Frustrated and tired.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
As someone who has ADHD, many parts of the internet, especially ADHD, are specifically built in a way that plays on things that can cause major difficult. It means that I am prone to internet addiction, sleep deprivation and impulse spending.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?There have been times that I've been unable to use a website, because the text is difficult to read or the navigation is super complicated.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Text not being formatted properly, so it's really difficult to read is one I encounter a lot. Same with busy website designs.
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How does it make you feel when you cannot complete a task online?
Increases confidence.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of personal touch. Not being able to tell quality of goods.
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Do you have any feedback about this site or the Big Hack generally?
it's fine
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?the downside is that apps are more likely to be for only two types of phone. My Nokia Lumia uses Windows OS and many companies cannot be bothered to cope with these
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How does it make you feel when you cannot complete a task online?
I just go somewhere else
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
poorly designed websites
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Do you have any feedback about this site or the Big Hack generally?
Easy to use
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How does it make you feel when you cannot complete a task online?
Useless and depressed
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Time and patience
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Some are to long
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?No delivery even tho I am registered as disabled and vunerable as I live to near supermarket.
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of understanding about accessibility from broader public
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How does it make you feel when you cannot complete a task online?
annoyed fed up. angry when you have done a lot on the web page but can,t finished it
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
some time lack of text size and different clear fonts find the link for the disabled page to order contact services think for blind poor vision a spoken page
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?looking at the website to complain or contact the company hard to find email a text address. The home delivery simple text they at door and to update delivery information when hard of hearing
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?lack of understanding of deaf needs hearing loop in business public places. aware of mobility issues. even offing a simple thing like a stool chair to sit on accessibly to public transport
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Do you have any feedback about this site or the Big Hack generally?
No
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How does it make you feel when you cannot complete a task online?
Very inadequate. Self astem takes a hit.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
How you can run out of time and have to log in again.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?When items are delivered they are reluctant to put them were they are easy accessibile to the customer.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?if i can't use their online website then they have lost out on a sale as i will just go eslewere
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How does it make you feel when you cannot complete a task online?
makes me feel inadequate
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How does it make you feel when you cannot complete a task online?
annoyed
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Time limits
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Not able to access supermarket deliveries. Stock stacked much too high in supermarkets and no assistants
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Do you have any feedback about this site or the Big Hack generally?
Good to see someone looking at issues experienced by those registered disabled
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
There's usually nowhere to declare a disability that may affect your ability to receive goods when being delivered.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?too many tasks to complete, then I am left with an offer that I did not want in the first place. Worse than that mobile nos. I have a landline, so anothr task is not completed because I dont have a mobile for a SMS
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Home shopping can be a month before a delivery for food.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Physically no oroblem
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?When I don’t understand language used
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Difficulty when adding on extra items. Doesn’t seem to work. I must be ping something wrong
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Do you have any feedback about this site or the Big Hack generally?
no
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How does it make you feel when you cannot complete a task online?
fruistrated and helpless
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
cant always get the help you need. also no facility to explain your disability when necessary
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?Yes they are improving but they also could be far better as well
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How does it make you feel when you cannot complete a task online?
Frustrating annoying and angry as technology is supposed o be so fabulous and easy and less time consuming and to break down barriers
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Is when all the important info is in small writing and hidden or obscured from view so you have to try and enlarge it, and then sometimes it messes the page up and jumps all over the place
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Sometimes there is no contact info or response
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How does it make you feel when you cannot complete a task online?
I am technically extremely able
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I am not disabled
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Do you have any feedback about this site or the Big Hack generally?
Enjoyable survey
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?Amazon
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Being slow or dropping you out half way
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Half way through and couldn’t go any futher
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Takes ages to get to where I need to be
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Do you have any feedback about this site or the Big Hack generally?
First time I liked at site
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Hermes total nightmare if you need any help
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Are there any websites or apps that you find difficult to use? Please add all that apply below.
Companies: HermesMore Details response for question:Complete nightmare there chat is rubbish no help whatever if you try call 6 pound a min total rubbish company I avoid using if possible
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How does it make you feel when you cannot complete a task online?
Mad as hell
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Size of tex on some sites so tiny
-
How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Input all your chat get to end and it freezes
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?Things like you type in your details and you get the same message not allowing to to go further
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How does it make you feel when you cannot complete a task online?
Always been able to complete tasks when I can get slots.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
As I have previously said - my biggest problem was getting weekly slots, even though I've been doing my shopping on line for 5years. Asda and Tesco were dire, although Asda now getting better, I had to book a slot from Tesco about 4-5 weeks ago.
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?Unable to get slots with Tesco and Asda - although Asda slightly improved. I wouldn't have survived without Sainsbury's.
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How does it make you feel when you cannot complete a task online?
Frustrated and upset.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
When you cannot see item fully or measurements arent avaiable. You have to negotiate along a long process to find out information.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Not enough shopping slots avaiable
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Do you have any feedback about this site or the Big Hack generally?
Not really, but I hope the companies take notice and things get easier
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How does it make you feel when you cannot complete a task online?
I get frustrated, and say I will never use that web site again.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
As a slow typer. Web sites can time out before I have completed the task
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How often are you unable to complete a task online?
Very oftenFollow up response for question: Can you give any specific examples?I am able to use basic web sites
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Having to ask a member of staff why I need to use a toilet, and quickly.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
for me nothing
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How often are you unable to complete a task online?
NeverFollow up response for question: Can you give any specific examples?nothing to say
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?there is nothing to say
More Details response for question:i never have any problems
-
Do you have any feedback about this site or the Big Hack generally?
zx,mwo dij kf kj
-
How does it make you feel when you cannot complete a task online?
frustrated
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How does it make you feel when you cannot complete a task online?
Frustrated and annoyed
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Not able to make contact and speak to a real petson
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Do you have any feedback about this site or the Big Hack generally?
None
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How does it make you feel when you cannot complete a task online?
Angery.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
You an see what you read
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Please select any issues from the list below that you have experienced online
Multiple ResponsesMore Details response for question:Rosemary Dawson 58@yahoo.co.uk
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?test
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?test
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How does it make you feel when you cannot complete a task online?
test
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
test
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?test
-
Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?test
-
Do you have any feedback about this site or the Big Hack generally?
No
-
How does it make you feel when you cannot complete a task online?
Annoyed
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How does it make you feel when you cannot complete a task online?
Frustrated. It also makes other people think I am less capable.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
How slow it is. Secondly, on the "Contact Us" buttons it's nearly always ring a phone line, no other options, and I cant hear well on the phone at all. Not text options or emails.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?use screen magnifier, so it's difficult to navigate round large graphics to find what I want.
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Do you have any feedback about this site or the Big Hack generally?
No I’m new to this site, I don’t know enough about it
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How does it make you feel when you cannot complete a task online?
It really annoys me, like slam my head on a desk angry
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How does it make you feel when you cannot complete a task online?
Upset, angry
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Too much content shown at once
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
?? ???? ???????? ?? ??????? ??????? ??? ??? ????? ?? ?? ???? ????
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How does it make you feel when you cannot complete a task online?
N/a
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
No phone numbers for some company’s (when trying to research items)
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?Complicated trying to access travel by train with a dog ie: have to make so many phone calls to inform each station (train) of date times etc etc should be easy sabe as airport (phone one number with access needs ) then they inform each stage of travelling ?
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Do you have any feedback about this site or the Big Hack generally?
Not sure
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?If you have a hearing aid then you can text phone instead
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I would lose trust in a company if I was unable to use their website or app
AgreeFollow up response for question: Are there any specific examples you can give us?If I have problems with a site or app it’s frustrating
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Websites lagging
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?A complicated site can be confusing
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Do you have any feedback about this site or the Big Hack generally?
Do not assume 'accessibility' is the same for all disabled people - very true for online. What enables one person may disable another.
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I would lose trust in a company if I was unable to use their website or app
Neither agree nor disagreeFollow up response for question: Are there any specific examples you can give us?Depends on size of company
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How does it make you feel when you cannot complete a task online?
Frustrated, tired.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
General info re accessible "fully accessible" - what does that mean?! Need to phone up for things that others can do online.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Disabled booking, accessing discounts or giving more info etc often involves a phone call.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?My friends with a learning disability struggle to use websites - no content in easy read or if there is they cannot get to it. Text only websites make life online much harder for them. They need more pictures not less!
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How does it make you feel when you cannot complete a task online?
Irritated
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Do you have any feedback about this site or the Big Hack generally?
please work with people you are trying to engage with when designing a website you cannot simply imagine what it is like for us, but we can guide you.
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How does it make you feel when you cannot complete a task online?
Frustraited and ignored
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
sites that jump around like this one
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?I'm severy sight restricted with a number of visual problem this site was a compleate pain as it jumps around.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?No unified aproach to people waring sunflower landyards (hidden disabilities)
More Details response for question:I work with a lot of people with hidden disabilities and encourage them to do as much as possble in the community but as most shops do not know what they signify.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Sometimes the page goes around in circles, taking me back to where I started.
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Do you have any feedback about this site or the Big Hack generally?
No
-
How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Accepting cookies Phones capabilities
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Do you have any feedback about this site or the Big Hack generally?
That it nice to be able to say what I find hard
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I would lose trust in a company if I was unable to use their website or app
AgreeFollow up response for question: Are there any specific examples you can give us?I just don’t go on to the page and go without
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How does it make you feel when you cannot complete a task online?
That I spent all that time and still haven’t completed what I needed to do, makes me stressed
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I find it difficult to search for things as I get spelling wrong, and I have to ask someone to fill in my personal details
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?I always end up getting to a point where I’ve gone onto a different page about something else
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Not in big print don't like windows 10
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?I have to have yo have support due to sight &hearing problems
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Do you have any feedback about this site or the Big Hack generally?
More good be voice lick as some people cant writ things down
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How does it make you feel when you cannot complete a task online?
Alone
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
All numbers r out of date all the page is having work done to page so again feel let down
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Because of my disability n being pass around I give up as I get feed up sorry
-
Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?We should not feel like we have to explain wot disability or religion or sexuality there is no where to look n if u do it's the wrong one we want in the 1st place
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Do you have any feedback about this site or the Big Hack generally?
No
-
How does it make you feel when you cannot complete a task online?
Very frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
At times I use the internet as a life line when I’m in too much pain to get out, so it gets very frustrating when I Can't get on the internet.
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
If the connection goes down for any length of time
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Some minor issues with e-mails
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?Contact with e bay regarding a return.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
getting someone else to type into the search engine to get to the pages I want to look at.
-
Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Trying to book a wheelchair accessible taxi is difficult. On more than one occasion the taxi driver turned up in a bigger car and asked if my son could get out of his chair and sit on the seat, then his wheelchair could fold and go in the boot. Erm, no! my son has severe quadriplegic cerebral palsy and requires a supportive seat on a wheelchair. He is 24 and non mobile.
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How does it make you feel when you cannot complete a task online?
Frustrated and useless as sometimes I have no vocal ability either when my voice goes for months, it is extremely isolating.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I have only half of one hand. My left hand is amputated and my right hand has only half fingers, making typing long and difficult.
-
How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?I tend to get help from my 16 year old grandson with anything I struggle with
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How does it make you feel when you cannot complete a task online?
Frustrated & upset to point refuse to use live chat. Write to Head Office & received reply via chat line.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of understanding, poor communication skills. My poor response is to slow & chat line signs off.
-
How often are you unable to complete a task online?
NeverFollow up response for question: Can you give any specific examples?I'm on saver 7 give online readings which are constantly queried. Chat goes backwards & forwards Even though meter address twice yearly by 3rd party. 3rd party submitted combined usage & impeccably rectify I am owed thousands. Call centre in India doesn't understand what storage reds are or that there are 3 readings.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Chat lines with people in location in different countries who don't understand my needs carry on for ever without resolution leading to gross over payments & money owed slow in refund, this leaves company In changing to in poor position.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Ikea - delivery and collection details and charges.
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
People do not understand disabled people find things harder to do than regular people. They dismiss us like we are freaks or stupid
-
How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?My question is not in the FAQ. There is no simple telephone no or email. Trying to find “ contact us” on website is almost impossible
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Do you have any feedback about this site or the Big Hack generally?
No.
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How does it make you feel when you cannot complete a task online?
Frustrated.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Difficulty using websites that I’m not sure I can trust.
-
How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?I find it hard to connect new devices to the Internet as the wireless key is written so small so my friends help me to do this.
-
Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Websites not easy enough to understand.
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Do you have any feedback about this site or the Big Hack generally?
The Big Hack is wonderful! I have a personal and professional interest in digital accessibility and find the resources to be invaluable. Specifically, I yesterday shared one article about alt text with the editor of an online newspaper who is aiming to write a policy for their staff on including alt text behind images as this is not something they have been doing.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?I feel so excluded by a company whose website or app is unusable that I take it as a message that they don't want my business. I will go elsewhere if possible.
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How does it make you feel when you cannot complete a task online?
Frustrated, discouraged and excluded. In the age of physical barriers being put up that prevent many disabled people from accessing businesses and services it's unacceptable to fail to provide an accessible alternative. If councils are physically excluding disabled people in favour of measures considered to be economically beneficial then it's their duty to provide an alternative.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Bad user experience from lack of knowledge about the benefits of general accessibility and the treatment of digital accessibility as an add on or 'nice to have'.
-
How does it make you feel when you cannot complete a task online?
Irritation
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Mess and fake news
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Do you have any feedback about this site or the Big Hack generally?
N/A
-
How does it make you feel when you cannot complete a task online?
Excluded Angry Upset
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Navigating different websites as all set up different
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?Can't find how-to contact the company
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How does it make you feel when you cannot complete a task online?
Frustrated, like someone doesnt want my business, lesser
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of email addresses.
-
Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Lack of email addresses is a major issue. I can use a phone but cant hold it for long so cant easily wait in a queue to speak to a phone operator.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Having to refresh constantly
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How does it make you feel when you cannot complete a task online?
Exhausted
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Constant not opening in new tab...if I forget I go back and have to start again Having rubbish captions on zoom Skype. Meet is better
-
How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Just getting frustrated by hierarchy.... lack of empathy
-
Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Unable to access SEP through email or mobile phone. Text relay didn't work at all
-
Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?Many sites do not consider Mental Health issues. My daughter suffers with severe anxiety and cannot easily talk on the phone or face to face chat rooms which have replaced many services.
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Do you have any feedback about this site or the Big Hack generally?
Nice to know that someone cares
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
The way it is often difficult or impossible to contact a company by phone. You have to fill in a long form, designed to give them useful info, but not to help you.
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Currently I have had enormous problems with grocery shopping. I've always shopped at Waitrose; I had to wait 6 weeks for delivery on April 26th, and now my log in is somehow blocked and I can't put in another order. Waitrose's complaints team give me the 'no-one else' etc. and couldn't care less.
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Do you have any feedback about this site or the Big Hack generally?
Well this survey was very enjoyable interesting and entertaining thank you very much
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I would lose trust in a company if I was unable to use their website or app
DisagreeFollow up response for question: Are there any specific examples you can give us?Well I wouldn’t really
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How does it make you feel when you cannot complete a task online?
Well very disappointing
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Well not really
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Do you have any feedback about this site or the Big Hack generally?
Websites should have a quick and easy step by step guide on how do things on the site for first time visitors
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Are there any websites or apps that you find difficult to use? Please add all that apply below.
Companies: Youtube | Channel 4More Details response for question:Some videos have subtitles and it's fine, but it can be really hit and miss
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of subtitles (in general, but also good quality ones)
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Websites designed with bright colours that make it difficult to read
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How does it make you feel when you cannot complete a task online?
annoyed but i keep trying till i successfully complete it
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Might not get the information u are looking for straight away
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Do you have any feedback about this site or the Big Hack generally?
Not too bad to use
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Not being able to type fast
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
II Mn
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Do you have any feedback about this site or the Big Hack generally?
look forward to hearing the results
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How does it make you feel when you cannot complete a task online?
frustrated and usually i will go some ware else
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
inaccessible websites
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Do you have any feedback about this site or the Big Hack generally?
No
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How does it make you feel when you cannot complete a task online?
Relieved
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Do you have any feedback about this site or the Big Hack generally?
Yes make site. More accessible
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Are there any websites or apps that you find difficult to use? Please add all that apply below.
Companies: British GasMore Details response for question:Nightmare to get round site
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How does it make you feel when you cannot complete a task online?
Frustrated I have cried before now sometimes I feel like throwing my computer
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Knowing what to input to find what you need
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Nightmare trying to find what you need
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Cost most people can’t afford
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Do you have any feedback about this site or the Big Hack generally?
It’d very good - Good contrast, big buttons, clear labelling
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How does it make you feel when you cannot complete a task online?
Frustrated, excluded
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Flashing images, or shopping sites where all the clothes flash as you scroll down the page
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How does it make you feel when you cannot complete a task online?
Frustrating
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Takes a while to complete a task
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Do you have any feedback about this site or the Big Hack generally?
clear and easy to read.
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How does it make you feel when you cannot complete a task online?
frustrated and angry.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I find captchas very difficuilt.
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Do you have any feedback about this site or the Big Hack generally?
-
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?-
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How does it make you feel when you cannot complete a task online?
Never go back
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Images behind text or very bright backgrounds
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Clothes store would not tell why couldn't create account
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Very difficult to read due to style over substance or over use of javascript or flash
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I would lose trust in a company if I was unable to use their website or app
AgreeFollow up response for question: Are there any specific examples you can give us?Ones that have over complicated interfaces or only have phone contact for further help, or worse still ignore email requests for help when I explain my issues with phoning
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Are there any websites you find particularly easy to use? Please add all that apply below.
Companies:More Details response for question:I can't remember specific companies but I love it when accessibility info tab is on the top page of a website if relevant do I can navigate yo it quickly. It is also great when there are alternative means of contacting a company, or they go out of their way to enable me to contact them when they would rather phone contact.
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How does it make you feel when you cannot complete a task online?
Frustrated, angry, and a second-rate citizen. I then do my utmost not to have to give them my business if I can manage not to.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Having to hunt down accessible information on a website (and then the disappointment if not enough or implicit information on there) or a website insisting on a phone conversation if I can't contact them via email
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?If website is overcomplicated and I am finding it difficult to process their steps to get to the information I need to
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Some companies (and helplines, in some cases accessible ones!) insisting on phone contact, when I can't always talk or be heard on the phone.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Adverts with no relevence to me keep on popping up and are very hard to stop
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?OK, just to let you know I use Supernovo software. On your home page you have the following 'Driven and inspired by a movement of disabled customers, we are sharing our knowledge around accessibility, inclusive design and inclusive workplaces to help businesses improve their customer offer.’ should this be offering. Also on the home page you had the 'cookie' statement, which I accepted, however when I went to the survey page I got the 'cookie' statement again. Actually do the survey it didn't really work very well with my software
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Do you have any feedback about this site or the Big Hack generally?
I thought the big hack was an actual hackathon but I couldn't find any info or dates on the next one if it exists
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?More awareness than before, it feels like we cannot undo what we are all aware of but still a huge amount of ignorance around the topic and efforts can be forgotten when Accessibility is not front of mind
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How does it make you feel when you cannot complete a task online?
Frustrated, defeated, angry, neglected, excluded.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Issues when I zoom into the browser, adverts, and mobile layouts breaking with larger font settings and zoom enabled
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How often are you unable to complete a task online?
Very oftenFollow up response for question: Can you give any specific examples?I can complete tasks but it takes me longer and can be very frustrating.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Horizontal scrolling, Making the OS font size bigger on mobile devices often breaks mobile layouts with text clipping and content overlapping and on top of eaxhother
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Do you have any feedback about this site or the Big Hack generally?
I know nothing about this site so can't comment on it that but as a disabled person I still feel like we should be out of sight out of mind and its 2020 I feel no more accepted now than I was my whole life I still feel people see us as retarded spastic as I've been called before
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Only one I said earlier about public transport I usually call em up rather than use there sites
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How does it make you feel when you cannot complete a task online?
I get frustrated and annoyed with myself and feel stupid too
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Everything
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?The words are always so tiny on sites and with spasms I can have lots of issues plus a lot ain't disabled friendly either and can not book tickets online a lot of the time u usually have to call em
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Being told there's not enough space for me wheelchair on buses and having to wait for the next one even though they have designated areas for wheelchair users but they don't give a damn cos I haven't had a baby I'm less important
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Do you have any feedback about this site or the Big Hack generally?
theonly tricky thing was trying to search for and add the companies in the search box on this questionnaire.
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?The Tesco app changed the way you add individual vegetables so that once you have swiped up to or 3 times for example it then only tells you the weight not the physical number of items you are ordering when you look back to review. I have flagged this with them. Searching for items has improved however. Twitter keeps changing and certain functions are more difficult such as locating and clicking on links sometimes and being able to read comments under tweets. I use the lists function now and find that I can only add to my list using my old phone with the old operating system as the new one has bugs. I have stopped using Facebook because I find it so inaccessible, posting on it is so tricky and searching is so frustrating but I believe that is the same for sighted people. I have not even attempted Instagram because I hear so many bad things about accessibility there.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Channel 4 do not offer audio description on their catch up app. I switched from the Sainsbury’s app to the Tesco app in order to do my online weekly shopping due to inaccessibility.
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Are there any websites you find particularly easy to use? Please add all that apply below.
Companies: Which online streaming services do you use? (Please select any you have used in the past) | The Guardian | Streaming | Scope | BBC News | BBC Iplayer | Netflix | TwitterMore Details response for question:IPlayer is particularly easy for finding TV shows, and Netflix has a lot more audio description now. My iPhone has been essential for me to be able to access websites quickly and on the go. Jaws software on my laptop allows me to do a lot more on the Internet than ever before.
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How does it make you feel when you cannot complete a task online?
It is frustrating not to be able to be independent and have to wait for somebody cited to help me.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Getting halfway through an order for it to time out, focus on websites jumping on my iPhone. non described images that are named as ridiculously long numbers
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?A recent form for a research project where the edit box was an accessible on my iPhone, the Word document was hard to navigate using jaws and I finally got it to work on my old iPhone with the previous operating system. Information sent from my school as a poster as PDF, totally inaccessible. School website inaccessible for me to look up the weekly spellings to practice with my son.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Some problems with staff including taxi drivers and health professionals asking intrusive questions about my situation. Including people telling me what they would do if they lost their site and how easy would be for them or how hard et cetera. This is really unnecessary. Broken doors and accessible toilets broken lifts that don’t get fixed. restaurants with toilets upstairs.
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How does it make you feel when you cannot complete a task online?
Very angry
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
It can be hard to find what you want
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Do you have any feedback about this site or the Big Hack generally?
My feed bk is why cant apps take you from 1 thing to the next instead of going looking for setting on your phone then going to find something else then into an other app which dnt understand what so ever, So why cant they just take you to what you need, when they say read it, there too much to read I just again dnt understand anything
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How does it make you feel when you cannot complete a task online?
Totally Frustrated they need to explain better, so I dnt pull my hair out
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
As I am not a very good reader Nobody expects miracles. Just be direct. Something like "Hey boss. I don't know enough about iTextSharp to complete the assigned task. Can we brainstorm about what I should do in this case?
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?I Find it so Hard, you may want to add something like "I should have told you this right away, but to be honest I didn't know the best way to tell you
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?getting to the website is had but trying to find things on them and when an app is updated and find your saved password is gone
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How does it make you feel when you cannot complete a task online?
mad frustrated useless
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
i need to use iPad phone screen is to small only use when going out for emergencies
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?i give up as i get to fed up not being able to hit the right thing on small screen of my iPhone
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?buttons too small for disabled users sending messages is impossible for me it is too frustrating trying to hit the right keys
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How does it make you feel when you cannot complete a task online?
Annoyed as it should be possible under the equality act.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Designs not considering those with visual impairment
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Catcha for human confirmation and no robot. Google and Microsoft the worst.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Uk tv catch-up app. Shops where they don’t know about speech Impairments.
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Do you have any feedback about this site or the Big Hack generally?
the big hack is doing great work. please do not limit to only UK. bring it to other parts of the world, like my own country India.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?for example, if I'm looking at products to buy online and ALT text is not provided, or butttons or other elements are not labeled correctly, I'd lose trust in online shopping.
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How does it make you feel when you cannot complete a task online?
when I'm unable to complete some task online, I feel frustrated and usually quit the website and find alternative options to do the same task.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
according to me, the most frustrating issue navigating the internet as a blind person is when images are not described or the description is inadequate. another is when buttons, links and other elements are not labled properly.
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Do you have any feedback about this site or the Big Hack generally?
Love the clear type face and simple layout. It’s a blessing when a site lacks clutter ?
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How does it make you feel when you cannot complete a task online?
Frustrated Stupid Distressed A failure
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Not being able to save and come back after a rest - sometimes all information put in will disappear. When little energy saving steps are missing, such cursor automatically going to the next box, and not switching to numbers from text and vice verso. I know this ounces petty but it does help if these little helpers are present. Sites that aren’t laid out simply and clearly.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Can’t remember the site off hand, but it was something to do with disability needs - blue badge perhaps - after painstakingly giving all my information I then had to print it all off and post anyway. Filling in forms exhausts me - I’m not stupid, but as a result of my MS I do have some cognitive problems.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Sometimes my typing is slow, either because my hands aren’t working well, or, especially if I have to input numbers, I have to keep checking as I am prone to making mistakes. I have timed out several times when picking up train tickets.
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Is there anything you would like to do online that you currently are unable to do?
Watch ANY video and know that I’ll at least get Otter.ai level of live transcription.
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Do you have any feedback about this site or the Big Hack generally?
I wish I could be sent a copy of my answers.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Uber. Lyft. Uber Eats. GrubHub. Postmates. Sad because I can’t drive and have to order out every other night because I physically cannot cook- or even get the door. So these are services I once out a LOT if money into. But I might as well go back to limo services and hiring a part time chef if I can’t get service. I’m unusual in that I used to be wealthy, pre-cancer. But disabled people are from all walks of life.
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Are there any websites or apps that you find difficult to use? Please add all that apply below.
Companies: TwitterMore Details response for question:There’s no alt text for GIFS. And why is being more accessible to the HoH or vision impaired NOT itself an accessible process? If you have fatigue it’s a nightmare. Why isn’t there a button to record/play an audio description?
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How does it make you feel when you cannot complete a task online?
A lot of times it’s not about my feelings. It’s about the resume I couldn’t submit, or the place I couldn’t buy from or the protest I couldn’t attend. I can manage my feelings. It’s it a great feeling. I can’t manage to use the world.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Always something I can’t hear or can’t resize. Other people born with 20/20 vision or undamaged hearing deserve the internet more than I? That’s the idea that is reinforced. That by virtue of being disabled, I’m unworthy.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Forms won’t allow my legal name with a dash. Print is too small but sine of the print is on a graphic that blurs when resizing. My screen reader doesn’t recognize the ascii art that looks so cool on the screen. Image description that doesn’t take context into account.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?A lot more people are hard of hearing than you think. Many of us don’t realize how bad our hearing is. Or we may not be able to afford hearing aids. We can’t all read lips even with complete loss of hearing. It’s not a super strength, it’s a hard-learned new language skill. Please, PLEASE caption your videos. Accompany audios with transcripts. Meaning is more important to convey than every Er and um.
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Is there anything you would like to do online that you currently are unable to do?
Vote,
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Do you have any feedback about this site or the Big Hack generally?
This form was fully accessible, makes a nice change when completing online forms.
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I would lose trust in a company if I was unable to use their website or app
AgreeFollow up response for question: Are there any specific examples you can give us?Unless you are a small business who cannot recreate an accessible option due to financial means I will forgive, but when you are a large company who does nothing when your customers flags accessibility issues up, you will lose my trust. Also if you're a large company who goes out their way to insure that no work needs to be done to save money, like the Dominos case, I will stop using your business altogether.
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How does it make you feel when you cannot complete a task online?
Unless their isn't other sites which can do the same tasks, I am fine about it. I take a small satisfaction when I go back on an inaccessible site, telling Google that there is something wrong with this site as the bounce rate is high, I understand I might be in the minority, but it gives me little comfort.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Badly built websites, frustrating to me when explained that a better built site means better SEO, yet companies refuse to fix it when it clearly benefits everyone.
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Special forms on websites, not built in HTML, where you have to select/check things that isn't like your standard web form. Also some alert boxes screen reader isn't able ot interact with it, have to use magnification to complete task.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Over live chat staff seems to like to send screen shots when explaining, which is no good. When When told about the VI, they just told me to ask someone else. Updates to software/apps to fix accessibility issues are always put on the back burner, as if disabled customers aren't equal customers. Personal experience with Google and their FileStrema app on Windows using NVDA, when you upload something it spams the reader with 'activity', when reported, they told me that it has been fixed, but they don't have any information when the new update will be coming out. I pay for Google Drive, so if it doesn't get fixed soon, I'll be taking my business elsewhere.
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Do you have any feedback about this site or the Big Hack generally?
I wish there was a back button, and I wasn't sure if hitting backspace in the browser would entirely invalidate all my answers thus-far, so I didn't do it.
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I would lose trust in a company if I was unable to use their website or app
Neither agree nor disagreeFollow up response for question: Are there any specific examples you can give us?I had a long-standing complaint about Sky UK's SkyQ app. I made a youtube video about how utterly poor it was to use as a blind person and they called me into the office to have a chat with the developers. Subsequently, the app was re-written from the ground-up and is a much better experience as a result of this. Sometimes it pays to complain, and complain loudly. If people don't know their app is bad, they can't be expected to fix it.
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How does it make you feel when you cannot complete a task online?
Depending on my mood. Either: 1. Irritated, so I close the browser in disgust, or 2. I feel that they clearly don't want/need my business, so I take it elsewhere.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
1. Websites with inaccessible controls. 2. Websites with 'Click Here' 'Download' 'Read More' etc, links with no context if you tab or use screen-reader link keys to navigate through them quickly. 3. Lack of well-thought-out image descriptions on websites and social media. Although services like Facebook and Instagram both have machine-learning algorithms to predict what's in an image, it's often useless information, such as: 'Image may contain: Sky, outdoor, beard, tree and nature.' Why the emphasis on beard? And yes, this *always* happens. If there's any hint of a beard in an image, it's mentioned over more useful info, such as clothing, weather, how many people and so on.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?These days I see more and more apps moving to more custom models, and not adhering to standard practices. In the case of for example, 'The Trainline' for iOS, I had to report an accessibility issue in the most recent version of the app, because unlabeled buttons at the bottom of the screen were necessary to select that I had a railcard and wished to add it to my booking. On Mac and Windows, the new consensus seems to be that, 'if we can make our app pretty and flashy-looking, we will.' This move takes away from, and breaks many accessibility common practices and makes it so that a blind user is practically required to use some kind of OCR solution just to navigate. When installers skip the standard Back and Next buttons in-favour of pretty icons or custom controls, omitting the allowance of the tab key, or not showing any window to a screen-reader, this is a huge and unnecessary problem. It puts people off, stops them using apps and programs in certain cases, and if the user is not a power-user or doesn't have time to fuss with it, will simply mean they go elsewhere and that company has lost a valued customer. It is not acceptable in 2020, but we're still having this conversation and it shocks me.
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Is there anything you would like to do online that you currently are unable to do?
Not that I know of. However, due to dyspraxia as part of being autistic I do struggle with phone use, and find many apps less accessible than websites, as touch screen devices can be challenging for me.
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Do you have any feedback about this site or the Big Hack generally?
A fantastic project. My one suggestion as an autistic person is that even in this survey, on the topic of accessibility, some questions seemed quite vague which made them difficult to answer. Many people need very specific questions, rather than the more general 'name any website you've ever visited', 'give an example' or 'is website accessibility improving?'.
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How does it make you feel when you cannot complete a task online?
Frustrated.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I would say that it is a website that does not have a live chat or email option for communication. It's just as bad if they do have these options, but then respond with "you'll have to phone us to deal with this issue", when it could just as easily be dealt with online. Often live chat with me, directly, is no less secure than my husband calling a company on my behalf.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?For me, poor spelling. As an autistic person I place a lot of value in accurate spelling and feel that I can't trust a business that has not even bothered to look over the text on their website. If a website has many spelling mistakes, it feels extremely unprofessional and I'm not able to use it. It takes very little to ask someone to look over your spelling, and this is something that any trustworthy business should be able to do before putting their website live. Otherwise, they deter me from using their services.
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Do you have any feedback about this site or the Big Hack generally?
thx for this survey
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I would lose trust in a company if I was unable to use their website or app
AgreeFollow up response for question: Are there any specific examples you can give us?No examples but I agree with the statement
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Are there any websites or apps that you find difficult to use? Please add all that apply below.
Companies:More Details response for question:BT, my ISP. Takes many steps to get simple things done.
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Are there any websites you find particularly easy to use? Please add all that apply below.
Companies:More Details response for question:yandex.com search engine. I use their email. Easy to use.
windscribe vpn. Easy to use.
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How does it make you feel when you cannot complete a task online?
Badly designed sites are a pain
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Web sites that take long to load; they're big.
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?BT, my ISP. Takes too long to access account details.
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Is there anything you would like to do online that you currently are unable to do?
Use a Smart speaker
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Do you have any feedback about this site or the Big Hack generally?
This site is easy to use
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How does it make you feel when you cannot complete a task online?
Annoyed and not wanted
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How does it make you feel when you cannot complete a task online?
Annoyed and not wanted
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
organisations/companies who only give a phone number on their website as to contact them when there email and Live Chat
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?I brought an Amazon Echo but had to return it because I could not use it because my speech is very slurred. I am really worried that as more tech becomes voice activated it will limit what I can use.
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How does it make you feel when you cannot complete a task online?
Annoyed and frustrated. It should be easy
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Pop up adverts and spam e mails can also cause alarm
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Pop up adverts in some sites interrupt use and confuse
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Using the hive heating and lighting system is not easy for someone with disabilities. Smart homes are conceptually brilliant for People with disabilities when all is well but they are h reliable and do go wrong which causes problems
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Is there anything you would like to do online that you currently are unable to do?
Watch certain videos because of the glare
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Do you have any feedback about this site or the Big Hack generally?
Big hack site is easy to use and the colours are not overbearing. The font is also spaced out which makes it easier to use
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How does it make you feel when you cannot complete a task online?
Frustrated and annoyed at myself that I can't do it
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Small font or glaring colours which make the site impossible to use
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Too tricky to navigate
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Is there anything you would like to do online that you currently are unable to do?
Bigger text options, a tool to adjust the colour brightness
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Do you have any feedback about this site or the Big Hack generally?
Good initiative.
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How does it make you feel when you cannot complete a task online?
Anxious, stressed
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Difficult to navigate, colours can be too bright
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?There have times where I've completed online tasks for course that have just been overwhelming and sometimes they have had a time limit, which was particularly stressful to me
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Prior to starting university, I was desperate to find a way to inform the support services of my accessibility needs and was disappointed that it was difficult to navigate their website and find an appropriate contact email, which delayed my 'special needs' plan being developed. Not everyone is tech-savvy and no doubt that disabled people find it even more difficult to get support. If I can't find a contact email or find myself navigating a difficult website or app, I do get anxious.
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Is there anything you would like to do online that you currently are unable to do?
Proof of my disability so I don't have to repeat again and again, or post copy of my blue badge
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Do you have any feedback about this site or the Big Hack generally?
N/A
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
There isn't a standardised login and info for disabled person. I have to explain my situation and send in my disability proof
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Is there anything you would like to do online that you currently are unable to do?
Don’t know
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Do you have any feedback about this site or the Big Hack generally?
No
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Are there any websites you find particularly easy to use? Please add all that apply below.
Companies:More Details response for question:Scope
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How does it make you feel when you cannot complete a task online?
I felt worried sometimes
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I know how to the internet but the thing is whenever I login thorough my outlook email address is said your password is incorrect
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?too much to fill in
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Is there anything you would like to do online that you currently are unable to do?
Give more help and support to all disabled and mature people and make a special app where a disabled person can access all on 1 app ?
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Do you have any feedback about this site or the Big Hack generally?
No
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How does it make you feel when you cannot complete a task online?
Very frustrated and forced to go out to get what I need to buy
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Blank pages after reinstalling app and still a blank pages even when phoning up no support
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?Some well known sites like Boots chemist etc are loging me in then showing a blank and this causes problems I have to go in store.I have reinstalled app many times also phoned no support.
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Is there anything you would like to do online that you currently are unable to do?
Switch flashing adverts off and pop ups. Change colour cotrast Find a phone number to speak to a human!
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Do you have any feedback about this site or the Big Hack generally?
Why do onternet sites that have accessibility options hide the option deep in the website? Put it right at the top please before I take one look and leave the site.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Vodafone. It is impossible to navigate their website or contact a human on the phone. They "hide" their phone numbers so you dont contact them that way
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How does it make you feel when you cannot complete a task online?
Very frustrated. Especially as I am recently disabled so had no issues previously. If I am trying to shop online and the site doesn't work for me I don't shop there. I also feel very excluded. As I suffer with cognitive fatigue ever ounce of energy I waste in a poor website stops me doing something else that day.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
My general intolerance to using screens since encephalitis. Lack of accessibility options even on Government websites eg tax office or accessibility options that are very flawed in their navigation.
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?Computers cause cognitive fatigue quickly so my time on a computer is very limited so I need to be able to navigate easily. If I can't I give up and switch off. Lots of animation or movement on screen makes matters worse affects my balance and gives me nausea. The wrong colour contrast, flickering, flashing lights I will leave the site immediately. Using a mobile to access the internet is easier but if it is not user friendly I will give up.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Following brain injury I have issues with movement and animation on screens. Pop up moving and flashing adverts are a problem. In fact anything that flashes or moves, some strong colour contrasts and patterns are difficult. Lots of scrolling is an issue and contact details are often at the bottom of websites. Also with memory problems not having an option to saved items to review later is a problem
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Is there anything you would like to do online that you currently are unable to do?
Don’t know, out of energy now.
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Do you have any feedback about this site or the Big Hack generally?
Being able to see all the Qs on one page would have been easier as I ended up putting info on the 1st question that would have been more relevant later on. Also it would mean I’d know how long the survey is, and therefore could have bookmarked it for later knowing its length, rather than having to push on and finish it as I’d started it even though I’m getting tired and headachey. For conditions where pacing is crucial, this would really help!!!
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How does it make you feel when you cannot complete a task online?
Frustrated. But it also uses up my precious energy, and as someone who is partly housebound due to fatigue, a simple task not being simple can use up all my energy for that day and prevent me from being able to leave the house, or do another essential life task.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of thought that goes into the way people do things when they’ve not been affected by disability.
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?See previous answer
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?I recently booked a hotel room and the box for access information in the booking form was only 100 characters. I needed to request a room that is ground floor or lift accessible as I use a walking aid, someone to help with luggage as I cannot lift things due to my joint issues, gluten & dairy free options for the included breakfast as I have intolerances, and a quiet room away from big groups or small children and not with a window overlooking traffic etc, due to a neurological condition which means I’m noise sensitive. The only number available to call was an expensive one, not in my included minutes. Almost every shop or business website does not state if it has step free access or not, I often book tables for my group of friends to eat out and it’s impossible to tell without phoning them, which when I have fatigue and cognitive issues is very draining for me. I wish there was just a default tick list that all businesses had to put on their sites where ticked all the accessible options they had (e.g. hearing loop, Braille menu/product info, step free access, mobility scooters for loan, wheelchairs for loan, disabled toilet, changing places toilet, blue badge parking, seats scattered around store, quiet area, etc) if every place had the same list in the same format and it was a legal requirement, then it would be so quick to look at the website and know if you can go there in person. I also find that some websites use lots of flashy graphics, e.g. video starts playing when you go to the site, or text is overlaid on top of images which due to neurological conditions makes it really difficult for me to find and process the information I need from the site. Facebook can also be a problem when people/organisations do those posts that are text over a background, which are really hard for me too. Both give me a headache really quickly and can use up all my screen energy for the day within minutes. If sites/post kept images and text separate or next to each other then I could read the text, and then look at the image. My brain just can’t handle both at once.
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Is there anything you would like to do online that you currently are unable to do?
Access information Online learning tools Access videos
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Do you have any feedback about this site or the Big Hack generally?
N/a
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How does it make you feel when you cannot complete a task online?
Frustrated and angry
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Sites don’t work with all access software, lack of audio description or subtitles
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Is there anything you would like to do online that you currently are unable to do?
See images
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Do you have any feedback about this site or the Big Hack generally?
Thank you for the chance to voice my concerns.
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How does it make you feel when you cannot complete a task online?
Blind. Most of the time I go along not noticing my disability.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of high contrast support for websites. Very few images show upfor me.
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Is there anything you would like to do online that you currently are unable to do?
Use all the web sights my sighted friends and family use
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Do you have any feedback about this site or the Big Hack generally?
This form worked very well useing voice over on a i phone 10
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How does it make you feel when you cannot complete a task online?
Very very frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Badly laid out pages unlabelled graphics Linjks with no text lables
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Unlabled graphics Visual captures Badly laid out pages making it difficult for my screen reader to navigate them i should add here im black blind
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Is there anything you would like to do online that you currently are unable to do?
Easily book and access disability discounts
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Do you have any feedback about this site or the Big Hack generally?
No
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How does it make you feel when you cannot complete a task online?
Frustrated and scared that my child will not be able to navigate this world alone as an adult
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Unclear terms and condition and disabled persons discounts hidden in the small print
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?Booking to access carers discounts is often a complicated process
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Please select any issues from the list below that you have experienced online
Follow up response for question: Can you give any specific examples or another issue not mentioned above?Vue cinema, you cannot book online and access the carers discount for children under 8, you have to pop into Vue. You can only book online with a CEA card which can only be issued when disabled child reaches 8.
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Is there anything you would like to do online that you currently are unable to do?
Online shopping would be useful it is hard to know what you are buying from a clothes shop because the descriptions aren’t very good
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Do you have any feedback about this site or the Big Hack generally?
As I have mentioned earlier cookies are the biggest issue and I understand the purpose of them but they make things very difficult for people using screen reading software
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How does it make you feel when you cannot complete a task online?
Frustrated, I am usually very independent but can’t always access what I need.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Cookie notices, they mean that the website often crashes with the speech software that are use for my visual impairment. Also moving adverts on the page are very difficult and interrupt my screen reader
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Cookie notices can be very problematic when using screen readers.
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Is there anything you would like to do online that you currently are unable to do?
Play more games with my friends, especially Pokémon GO on the iPhone. There are some tools that can be easily adapted for text-to-speech software, but Niantic don’t seem to be interested in widening the player base to those with a visual impairment.
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Do you have any feedback about this site or the Big Hack generally?
The survey has been one of the most accessible ones I’ve ever completed as a person with no site. Thank you :-)
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?In recent years, Facebook has introduced actions that allow you to swipe up or down to access the reaction option instead of having to double ap each time. The Facebook app on iPhone is wonderful, but the website is an absolute mess.
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I would lose trust in a company if I was unable to use their website or app
Strongly agreeFollow up response for question: Are there any specific examples you can give us?Sometimes I need to use starfish, because I need to book appointments with my academic advisors. The website is clunky, and doesn’t respond well to jaws, which makes it tiresome and stressful to try and book a meeting when I need academic support.
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Are there any websites or apps that you find difficult to use? Please add all that apply below.
Companies: Facebook | Pokemon Go | Starfish | BlackboardMore Details response for question:The Facebook app is fantastic, but the website is atrocious
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How does it make you feel when you cannot complete a task online?
It makes me feel like the Internet doesn’t belong to me, and that it is not a welcoming place. When I can’t access the website, or get to where I need to go, I despair because I have to rely on: one of my friends round for their working eyes to help me out. It’s trips me off my independence, when technology is such a massive part of my life, that I can’t do what I need to.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
As a visual impaired individual, I find it greatly saddening when website designers don’t conform to the W3C. I am often searching for technical support email addresses so that I can send them information on how to adapt their website, which I usually find they do once they have the information, but I don’t understand why the information isn’t inherently taught in universities to web designers.
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?My university uses an administrative program called starfish, which is not very accessible using jaws. Despite me telling them that it is not very accessible, they continue to use it and some tutors aren’t organised enough to make appointments for me, so I am forced to try and go through system myself. This takes much more time and energy, and is stressful.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Frequently find shows on Netflix that I would like to watch, but do not have audio description. Apps and games on the iPhone, such as Pokémon GO, that have no accessibility features for voice-over. Diesel mean that I miss out on things that my friends are all enjoying and using, and as a young person, makes me feel very alone in the world.
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Is there anything you would like to do online that you currently are unable to do?
Training for work. They make us travel into Leeds at peak times to attend courses which could easily be done online. This means 4-5 hours travelling time, which is sometimes longer than the actual course!
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Do you have any feedback about this site or the Big Hack generally?
No
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How does it make you feel when you cannot complete a task online?
Frustrated, excluded, angry and doesn't help my depression.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Having to pay a fortune to Virgin media and still not getting a good service! Their catch up TV service rarely works, and lots of programmes not subtitled. Also BBC podcasts and other news clips are not subtitled, so I can't access them at all.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?Query with student finance told me to ring them up. Message on phone told me to go online! I struggle to use phone, had to wait over half an hour to get through and then they didn't know what I was talking about! Similar problem with hmrc. Would only sort out problem over the phone and was waiting 45 mins to speak to someone. You are kept on hold with messages telling you to go online, so you are being charged all that time!
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Is there anything you would like to do online that you currently are unable to do?
Unsure
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Do you have any feedback about this site or the Big Hack generally?
No
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How does it make you feel when you cannot complete a task online?
Frustrating
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Having to watch a video without subtitles
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Is there anything you would like to do online that you currently are unable to do?
Reading can be challenging, I’d like to Jane a text to speech option on all sites.
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Do you have any feedback about this site or the Big Hack generally?
Great idea.
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How does it make you feel when you cannot complete a task online?
Frustrated.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Not having a free text to speech option in all websites.
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Is there anything you would like to do online that you currently are unable to do?
Can’t think off the top of my head
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Do you have any feedback about this site or the Big Hack generally?
Works well on a mobile.
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?On the whole there is a move towards clearer design, particularly from organisations who wish to strive for it. However, more and more people are building there own and there are therefore many examples of poorly thought out websites. It’s two steps forward one step back, currently.
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How does it make you feel when you cannot complete a task online?
Really annoyed.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Thoughtlessness. Casual ableism.
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Sometimes if I have a query I can’t finish the task. I use voice activated software and prefer to talk to a person with an issue. This is rarely an option. An example is booking cinema tickets online. I have a CEA card and often on websites that isn’t included as an option so I need to phone up to book.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?No phone number or person I can speak to on the phone directly.
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Is there anything you would like to do online that you currently are unable to do?
No
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Do you have any feedback about this site or the Big Hack generally?
Pain in the arse, really slow to use
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How does it make you feel when you cannot complete a task online?
FUCKING FURIOUS
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Is there anything you would like to do online that you currently are unable to do?
Grocery shopping
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Do you have any feedback about this site or the Big Hack generally?
It's difficult to find out certain information
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How does it make you feel when you cannot complete a task online?
Stressed Stupid
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Confusing websites Particularly worcester county council
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Is there anything you would like to do online that you currently are unable to do?
Apply for a disabled bus pass. I have to go to a travel centre.
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Do you have any feedback about this site or the Big Hack generally?
.
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How does it make you feel when you cannot complete a task online?
.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
.
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Do you have any feedback about this site or the Big Hack generally?
N/A
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I would lose trust in a company if I was unable to use their website or app
AgreeFollow up response for question: Are there any specific examples you can give us?The companies need to make sure that anyone can navigate their websites easily for everyone, not just the people with disabilities.
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How does it make you feel when you cannot complete a task online?
Deflated tbhai.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
My fingers don't always want to type on the keyboard, as I suffer from Osteoarthritis?
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Not all websites are hard to navigate.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I’m not a disabled person but writing on someone’s behalf. The quick pace of the information shown, lack of Easy read and difficult to use devices. Not all buttons or links are the same or look obvious enough to understand.
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Is there anything you would like to do online that you currently are unable to do?
no
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How does it make you feel when you cannot complete a task online?
stupid and lesser than other. I get frustrated and annoyed with myself when i struggle doing some online tasks
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
that I'm assumed to be mentally and physically as able as someone else.. My condition means I can get easily confused when putting in information (typically when being asked for more complex things like letters from a password), or I may misunderstand information presented to me.. on the internet there's no 'I struggle, can we just go slow and bear with me please' option
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How does it make you feel when you cannot complete a task online?
Like I'm not worth the designer/developers time when they were planning/creating the website/app. Like im not as valued as abled users.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack on thought given to those of use woth impairments. Poor contrast/hard to read fonts are a really pain for someone like me with a visual impairment
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?I find Capta images quite difficult to see (both letter and photograph ones) and I'm not always in a position to use the audio. Some websites/apps have poor contrast which makes reading text difficult.
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Is there anything you would like to do online that you currently are unable to do?
Hear the website. Audio version.
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Do you have any feedback about this site or the Big Hack generally?
In FE and HE the EU regs are in place. This should be across all websites, no exceptions. People are being excluded by businesses not allowing full access. Lost revenue and more importantly exclusion. Unacceptable.
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How does it make you feel when you cannot complete a task online?
Frustrated. Give up. Have to depend on other people.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Lack of alternative displays for visual impairment.
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How does it make you feel when you cannot complete a task online?
A waste of space
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Having to have too many tabs open to not forget what I'm trying to do. Stupid neuro issues!
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?When it asks me to get something or find something that I can't access from bed
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Is there anything you would like to do online that you currently are unable to do?
Escape the automatic response and timed boxes it may take me a while to answer
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Do you have any feedback about this site or the Big Hack generally?
Thanks for this hope it works
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Are there any websites or apps that you find difficult to use? Please add all that apply below.
Companies:More Details response for question:The support websites are aimed more at able bodied.
I find I have to explain my neuro conditions time and again. -
How does it make you feel when you cannot complete a task online?
Frustrated and useless
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How does it make you feel when you cannot complete a task online?
Frustrated and useless
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Too much narrative not straight to point info which takes longer to figest so longer than most online
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?When the natrative is more than needed, the information gets lost in the text
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Misconceptions about my neuro conditions wjich able bodied believe myth over the reality.
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Is there anything you would like to do online that you currently are unable to do?
Find access information
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Do you have any feedback about this site or the Big Hack generally?
To general
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Can't find access information
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?Can't find info I need
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?No access information online
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Sites and apps using white text on a black background which are incredibly difficult to read with astigmatism and causes eye strain which leads to migraines
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?I have help available to me via family.
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Help should be easily available or at least have a help button to let them now that support is needed. A simple version of the same website with clear information would he great.
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How does it make you feel when you cannot complete a task online?
Frustrated.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I have no hearing in one ear. If I listen to something that has been panned a certain way I lose some of the audio. Some websites I’ve encountered make it possible to listen to things in mono rather than stereo. Sometimes bad sound quality in general can affect things too.
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Is there anything you would like to do online that you currently are unable to do?
More sites having internal search engines help when you struggle to understand or find menus ambiguous like I do
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Do you have any feedback about this site or the Big Hack generally?
It's frustrating having to pick from a list of websites. I only did a few because I found it difficult. Like I tried post office and royal mail but couldn't find it. I prefer to just type
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How does it make you feel when you cannot complete a task online?
Frustrated, teary, useless, annoyed, upset, angry
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
When I can't find things on websites, like when they hide phone numbers or they hide answers to things inside complicated FAQs
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Is there anything you would like to do online that you currently are unable to do?
Not sure
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Do you have any feedback about this site or the Big Hack generally?
This site works great and good use of clearly contrasting colour for different areas
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I would lose trust in a company if I was unable to use their website or app
AgreeFollow up response for question: Are there any specific examples you can give us?If I cannot use a service which I'm technically paying for it agrivates me
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How does it make you feel when you cannot complete a task online?
Frustrated, angry and at a disadvantage compared to others
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
How inaccessible it can be from fonts and colour schemes to actually finding what you need to find or being able to get in contact
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?Often there is no way to email companies when this is simply the easiest option or you can email but then get told you need to ring to solve your problem
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Is there anything you would like to do online that you currently are unable to do?
Watch videos knowing they will have subtitles so I can access them
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How does it make you feel when you cannot complete a task online?
Irritated that I can’t do what others can
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How often are you unable to complete a task online?
Not very oftenFollow up response for question: Can you give any specific examples?If I am trying to contact a business but they only have a phone number available (no email address/messaging service)
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Is there anything you would like to do online that you currently are unable to do?
I just wish our computer hadn't crashed ! Needed to print something - went to local library & their printer was broken.Another day, I went to a different library - nearly lost my work as it was going to time out after 30 mins- just managed it !
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Do you have any feedback about this site or the Big Hack generally?
It's a good idea to find out what different people find helpful or not - some technology can be great. My son, who has high-functioning Asperger Syndrome- on autistic spectrum so often finds socialising tricky-relies on his computer & internet a lot to keep in touch with friends and family and find out new things.
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How does it make you feel when you cannot complete a task online?
I have to remind myself that I'm not completely stupid - I find it frustrating & it knocks my self-esteem.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
I think it's that I just get the hang of how something works & then it changes -Windows gets updated & everything's in a different place..Some folk think that's great - I just find it confusing. A friend in a wheelchair says Siri's great and gives independence.
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How does it make you feel when you cannot complete a task online?
Frustrating
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Sometimes to slow or hard to understand
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How often are you unable to complete a task online?
Quite oftenFollow up response for question: Can you give any specific examples?sending emails ordering things on line
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Sometimes things move very fast & then it's hard to get back to where you want. There are an awful lot of ads- probably from cookies on stories I've read ( from mainstream media). Maybe just learning how to keep off these things ('click bait' my son says ) would help. I do worry about scams - fake emails & websites can look so convincing.
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Subtitles on staff training videos at work inconsisteny
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Is there anything you would like to do online that you currently are unable to do?
No
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Do you have any feedback about this site or the Big Hack generally?
No
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How does it make you feel when you cannot complete a task online?
Depressed
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
Speed of pages
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?often the only way to book accessible tickets is via phone or email. As a hearing impaired person it’s hard to talk on the phone, however using the email system risks losing the tickets because the response time is slower.
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How does it make you feel when you cannot complete a task online?
excluded
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
some sites are impossible to get the information from.
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How often are you unable to complete a task online?
Some of the timeFollow up response for question: Can you give any specific examples?unable to book rubbish collection
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Please select any issues from the list below that you have experienced online
Multiple ResponsesFollow up response for question: Can you give any specific examples or another issue not mentioned above?Pop ups for cookies are difficult to close. The close cross is often smallish and Inna different places
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Do you have any feedback about this site or the Big Hack generally?
It was very easy to use :-)
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How does it make you feel when you cannot complete a task online?
Frustrated
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How does it make you feel when you cannot complete a task online?
Frustrated, angry with my body, lowering my confidence, making me feel less independent
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
When I can’t highlight text for my phone to read out to me
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Is there anything you would like to do online that you currently are unable to do?
The more I can do online the better. I struggle to use phones and going out is very tiring and painful
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Do you have any feedback about this site or the Big Hack generally?
I am glad research is being done
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How does it make you feel when you cannot complete a task online?
Frustrated
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As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?
When things are unnecessarily complicated and take more energy than needed, or when I can't complete something online and have to go in person.
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Is there anything you would like to do online that you currently are unable to do?
contact pip online hate calling them up!!
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Do you have any feedback about this site or the Big Hack generally?
no
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Websites and apps are generally getting more accessible and easier to use.
AgreeFollow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?lots are really simple to use now google assistant is fab!
