• 16th November 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated and tired.

  • 16th November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    As someone who has ADHD, many parts of the internet, especially ADHD, are specifically built in a way that plays on things that can cause major difficult. It means that I am prone to internet addiction, sleep deprivation and impulse spending.

  • 16th November 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    There have been times that I've been unable to use a website, because the text is difficult to read or the navigation is super complicated.

  • 16th November 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Text not being formatted properly, so it's really difficult to read is one I encounter a lot. Same with busy website designs.

  • 03rd November 2020

    How does it make you feel when you cannot complete a task online?

    Increases confidence.

  • 03rd November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of personal touch. Not being able to tell quality of goods.

  • 02nd November 2020

    Do you have any feedback about this site or the Big Hack generally?

    it's fine

  • 02nd November 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    the downside is that apps are more likely to be for only two types of phone. My Nokia Lumia uses Windows OS and many companies cannot be bothered to cope with these

  • 02nd November 2020

    How does it make you feel when you cannot complete a task online?

    I just go somewhere else

  • 02nd November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    poorly designed websites

  • 02nd November 2020

    Do you have any feedback about this site or the Big Hack generally?

    Easy to use

  • 02nd November 2020

    How does it make you feel when you cannot complete a task online?

    Useless and depressed

  • 02nd November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Time and patience

  • 02nd November 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Some are to long

  • 02nd November 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No delivery even tho I am registered as disabled and vunerable as I live to near supermarket.

  • 02nd November 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 02nd November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of understanding about accessibility from broader public

  • 02nd November 2020

    How does it make you feel when you cannot complete a task online?

    annoyed fed up. angry when you have done a lot on the web page but can,t finished it

  • 02nd November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    some time lack of text size and different clear fonts find the link for the disabled page to order contact services think for blind poor vision a spoken page

  • 02nd November 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    looking at the website to complain or contact the company hard to find email a text address. The home delivery simple text they at door and to update delivery information when hard of hearing

  • 02nd November 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    lack of understanding of deaf needs hearing loop in business public places. aware of mobility issues. even offing a simple thing like a stool chair to sit on accessibly to public transport

  • 02nd November 2020

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 02nd November 2020

    How does it make you feel when you cannot complete a task online?

    Very inadequate. Self astem takes a hit.

  • 02nd November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    How you can run out of time and have to log in again.

  • 02nd November 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    When items are delivered they are reluctant to put them were they are easy accessibile to the customer.

  • 02nd November 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    if i can't use their online website then they have lost out on a sale as i will just go eslewere

  • 02nd November 2020

    How does it make you feel when you cannot complete a task online?

    makes me feel inadequate

  • 01st November 2020

    How does it make you feel when you cannot complete a task online?

    annoyed

  • 01st November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Time limits

  • 01st November 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Not able to access supermarket deliveries. Stock stacked much too high in supermarkets and no assistants

  • 01st November 2020

    Do you have any feedback about this site or the Big Hack generally?

    Good to see someone looking at issues experienced by those registered disabled

  • 01st November 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 01st November 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    There's usually nowhere to declare a disability that may affect your ability to receive goods when being delivered.

  • 01st November 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    too many tasks to complete, then I am left with an offer that I did not want in the first place. Worse than that mobile nos. I have a landline, so anothr task is not completed because I dont have a mobile for a SMS

  • 01st November 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Home shopping can be a month before a delivery for food.

  • 31st October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Physically no oroblem

  • 31st October 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    When I don’t understand language used

  • 31st October 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Difficulty when adding on extra items. Doesn’t seem to work. I must be ping something wrong

  • 30th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    no

  • 30th October 2020

    How does it make you feel when you cannot complete a task online?

    fruistrated and helpless

  • 30th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    cant always get the help you need. also no facility to explain your disability when necessary

  • 30th October 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Yes they are improving but they also could be far better as well

  • 30th October 2020

    How does it make you feel when you cannot complete a task online?

    Frustrating annoying and angry as technology is supposed o be so fabulous and easy and less time consuming and to break down barriers

  • 30th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Is when all the important info is in small writing and hidden or obscured from view so you have to try and enlarge it, and then sometimes it messes the page up and jumps all over the place

  • 30th October 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Sometimes there is no contact info or response

  • 30th October 2020

    How does it make you feel when you cannot complete a task online?

    I am technically extremely able

  • 30th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I am not disabled

  • 30th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    Enjoyable survey

  • 30th October 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Amazon

  • 30th October 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 30th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Being slow or dropping you out half way

  • 30th October 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Half way through and couldn’t go any futher

  • 30th October 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 30th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Takes ages to get to where I need to be

  • 30th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    First time I liked at site

  • 30th October 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Hermes total nightmare if you need any help

  • 30th October 2020

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Hermes
    More Details response for question:

    Complete nightmare there chat is rubbish no help whatever if you try call 6 pound a min total rubbish company I avoid using if possible

  • 30th October 2020

    How does it make you feel when you cannot complete a task online?

    Mad as hell

  • 30th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Size of tex on some sites so tiny

  • 30th October 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Input all your chat get to end and it freezes

  • 30th October 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Things like you type in your details and you get the same message not allowing to to go further

  • 29th October 2020

    How does it make you feel when you cannot complete a task online?

    Always been able to complete tasks when I can get slots.

  • 29th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    As I have previously said - my biggest problem was getting weekly slots, even though I've been doing my shopping on line for 5years. Asda and Tesco were dire, although Asda now getting better, I had to book a slot from Tesco about 4-5 weeks ago.

  • 29th October 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Unable to get slots with Tesco and Asda - although Asda slightly improved. I wouldn't have survived without Sainsbury's.

  • 29th October 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated and upset.

  • 29th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When you cannot see item fully or measurements arent avaiable. You have to negotiate along a long process to find out information.

  • 29th October 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Not enough shopping slots avaiable

  • 29th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    Not really, but I hope the companies take notice and things get easier

  • 29th October 2020

    How does it make you feel when you cannot complete a task online?

    I get frustrated, and say I will never use that web site again.

  • 29th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    As a slow typer. Web sites can time out before I have completed the task

  • 29th October 2020

    How often are you unable to complete a task online?

    Very often
    Follow up response for question: Can you give any specific examples?

    I am able to use basic web sites

  • 29th October 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Having to ask a member of staff why I need to use a toilet, and quickly.

  • 29th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    for me nothing

  • 29th October 2020

    How often are you unable to complete a task online?

    Never
    Follow up response for question: Can you give any specific examples?

    nothing to say

  • 29th October 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    there is nothing to say

    More Details response for question:

    i never have any problems

  • 29th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    zx,mwo dij kf kj

  • 29th October 2020

    How does it make you feel when you cannot complete a task online?

    frustrated

  • 29th October 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated and annoyed

  • 29th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not able to make contact and speak to a real petson

  • 28th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    None

  • 28th October 2020

    How does it make you feel when you cannot complete a task online?

    Angery.

  • 28th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    You an see what you read

  • 28th October 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    More Details response for question:

    Rosemary Dawson 58@yahoo.co.uk

  • 28th October 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    test

  • 28th October 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    test

  • 28th October 2020

    How does it make you feel when you cannot complete a task online?

    test

  • 28th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    test

  • 28th October 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    test

  • 28th October 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    test

  • 27th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 27th October 2020

    How does it make you feel when you cannot complete a task online?

    Annoyed

  • 27th October 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated. It also makes other people think I am less capable.

  • 27th October 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    How slow it is. Secondly, on the "Contact Us" buttons it's nearly always ring a phone line, no other options, and I cant hear well on the phone at all. Not text options or emails.

  • 27th October 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    use screen magnifier, so it's difficult to navigate round large graphics to find what I want.

  • 27th October 2020

    Do you have any feedback about this site or the Big Hack generally?

    No I’m new to this site, I don’t know enough about it

  • 27th October 2020

    How does it make you feel when you cannot complete a task online?

    It really annoys me, like slam my head on a desk angry

  • 13th September 2020

    How does it make you feel when you cannot complete a task online?

    Upset, angry

  • 13th September 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Too much content shown at once

  • 10th September 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    ?? ???? ???????? ?? ??????? ??????? ??? ??? ????? ?? ?? ???? ????

  • 05th September 2020

    How does it make you feel when you cannot complete a task online?

    N/a

  • 05th September 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    No phone numbers for some company’s (when trying to research items)

  • 05th September 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Complicated trying to access travel by train with a dog ie: have to make so many phone calls to inform each station (train) of date times etc etc should be easy sabe as airport (phone one number with access needs ) then they inform each stage of travelling ?

  • 03rd September 2020

    Do you have any feedback about this site or the Big Hack generally?

    Not sure

  • 03rd September 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    If you have a hearing aid then you can text phone instead

  • 03rd September 2020

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    If I have problems with a site or app it’s frustrating

  • 03rd September 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 03rd September 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Websites lagging

  • 02nd September 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    A complicated site can be confusing

  • 02nd September 2020

    Do you have any feedback about this site or the Big Hack generally?

    Do not assume 'accessibility' is the same for all disabled people - very true for online. What enables one person may disable another.

  • 02nd September 2020

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    Depends on size of company

  • 02nd September 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated, tired.

  • 02nd September 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    General info re accessible "fully accessible" - what does that mean?! Need to phone up for things that others can do online.

  • 02nd September 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Disabled booking, accessing discounts or giving more info etc often involves a phone call.

  • 02nd September 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    My friends with a learning disability struggle to use websites - no content in easy read or if there is they cannot get to it. Text only websites make life online much harder for them. They need more pictures not less!

  • 02nd September 2020

    How does it make you feel when you cannot complete a task online?

    Irritated

  • 02nd September 2020

    Do you have any feedback about this site or the Big Hack generally?

    please work with people you are trying to engage with when designing a website you cannot simply imagine what it is like for us, but we can guide you.

  • 02nd September 2020

    How does it make you feel when you cannot complete a task online?

    Frustraited and ignored

  • 02nd September 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    sites that jump around like this one

  • 02nd September 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    I'm severy sight restricted with a number of visual problem this site was a compleate pain as it jumps around.

  • 02nd September 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No unified aproach to people waring sunflower landyards (hidden disabilities)

    More Details response for question:

    I work with a lot of people with hidden disabilities and encourage them to do as much as possble in the community but as most shops do not know what they signify.

  • 30th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Sometimes the page goes around in circles, taking me back to where I started.

  • 30th August 2020

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 30th August 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 30th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Accepting cookies Phones capabilities

  • 29th August 2020

    Do you have any feedback about this site or the Big Hack generally?

    That it nice to be able to say what I find hard

  • 29th August 2020

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    I just don’t go on to the page and go without

  • 29th August 2020

    How does it make you feel when you cannot complete a task online?

    That I spent all that time and still haven’t completed what I needed to do, makes me stressed

  • 29th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I find it difficult to search for things as I get spelling wrong, and I have to ask someone to fill in my personal details

  • 29th August 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    I always end up getting to a point where I’ve gone onto a different page about something else

  • 28th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not in big print don't like windows 10

  • 28th August 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I have to have yo have support due to sight &hearing problems

  • 27th August 2020

    Do you have any feedback about this site or the Big Hack generally?

    More good be voice lick as some people cant writ things down

  • 27th August 2020

    How does it make you feel when you cannot complete a task online?

    Alone

  • 27th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    All numbers r out of date all the page is having work done to page so again feel let down

  • 27th August 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Because of my disability n being pass around I give up as I get feed up sorry

  • 27th August 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    We should not feel like we have to explain wot disability or religion or sexuality there is no where to look n if u do it's the wrong one we want in the 1st place

  • 26th August 2020

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 26th August 2020

    How does it make you feel when you cannot complete a task online?

    Very frustrated

  • 26th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    At times I use the internet as a life line when I’m in too much pain to get out, so it gets very frustrating when I Can't get on the internet.

  • 25th August 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 25th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    If the connection goes down for any length of time

  • 25th August 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Some minor issues with e-mails

  • 25th August 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Contact with e bay regarding a return.

  • 24th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    getting someone else to type into the search engine to get to the pages I want to look at.

  • 24th August 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Trying to book a wheelchair accessible taxi is difficult. On more than one occasion the taxi driver turned up in a bigger car and asked if my son could get out of his chair and sit on the seat, then his wheelchair could fold and go in the boot. Erm, no! my son has severe quadriplegic cerebral palsy and requires a supportive seat on a wheelchair. He is 24 and non mobile.

  • 24th August 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated and useless as sometimes I have no vocal ability either when my voice goes for months, it is extremely isolating.

  • 24th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I have only half of one hand. My left hand is amputated and my right hand has only half fingers, making typing long and difficult.

  • 24th August 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I tend to get help from my 16 year old grandson with anything I struggle with

  • 23rd August 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated & upset to point refuse to use live chat. Write to Head Office & received reply via chat line.

  • 23rd August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of understanding, poor communication skills. My poor response is to slow & chat line signs off.

  • 23rd August 2020

    How often are you unable to complete a task online?

    Never
    Follow up response for question: Can you give any specific examples?

    I'm on saver 7 give online readings which are constantly queried. Chat goes backwards & forwards Even though meter address twice yearly by 3rd party. 3rd party submitted combined usage & impeccably rectify I am owed thousands. Call centre in India doesn't understand what storage reds are or that there are 3 readings.

  • 23rd August 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Chat lines with people in location in different countries who don't understand my needs carry on for ever without resolution leading to gross over payments & money owed slow in refund, this leaves company In changing to in poor position.

  • 21st August 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Ikea - delivery and collection details and charges.

  • 21st August 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 21st August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    People do not understand disabled people find things harder to do than regular people. They dismiss us like we are freaks or stupid

  • 21st August 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    My question is not in the FAQ. There is no simple telephone no or email. Trying to find “ contact us” on website is almost impossible

  • 20th August 2020

    Do you have any feedback about this site or the Big Hack generally?

    No.

  • 20th August 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated.

  • 20th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Difficulty using websites that I’m not sure I can trust.

  • 20th August 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    I find it hard to connect new devices to the Internet as the wireless key is written so small so my friends help me to do this.

  • 20th August 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Websites not easy enough to understand.

  • 19th August 2020

    Do you have any feedback about this site or the Big Hack generally?

    The Big Hack is wonderful! I have a personal and professional interest in digital accessibility and find the resources to be invaluable. Specifically, I yesterday shared one article about alt text with the editor of an online newspaper who is aiming to write a policy for their staff on including alt text behind images as this is not something they have been doing.

  • 19th August 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    I feel so excluded by a company whose website or app is unusable that I take it as a message that they don't want my business. I will go elsewhere if possible.

  • 19th August 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated, discouraged and excluded. In the age of physical barriers being put up that prevent many disabled people from accessing businesses and services it's unacceptable to fail to provide an accessible alternative. If councils are physically excluding disabled people in favour of measures considered to be economically beneficial then it's their duty to provide an alternative.

  • 19th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Bad user experience from lack of knowledge about the benefits of general accessibility and the treatment of digital accessibility as an add on or 'nice to have'.

  • 18th August 2020

    How does it make you feel when you cannot complete a task online?

    Irritation

  • 18th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Mess and fake news

  • 16th August 2020

    Do you have any feedback about this site or the Big Hack generally?

    N/A

  • 16th August 2020

    How does it make you feel when you cannot complete a task online?

    Excluded Angry Upset

  • 16th August 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Navigating different websites as all set up different

  • 16th August 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Can't find how-to contact the company

  • 23rd June 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated, like someone doesnt want my business, lesser

  • 23rd June 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of email addresses.

  • 23rd June 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Lack of email addresses is a major issue. I can use a phone but cant hold it for long so cant easily wait in a queue to speak to a phone operator.

  • 29th May 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Having to refresh constantly

  • 29th May 2020

    How does it make you feel when you cannot complete a task online?

    Exhausted

  • 29th May 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Constant not opening in new tab...if I forget I go back and have to start again Having rubbish captions on zoom Skype. Meet is better

  • 29th May 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Just getting frustrated by hierarchy.... lack of empathy

  • 29th May 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Unable to access SEP through email or mobile phone. Text relay didn't work at all

  • 22nd May 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Many sites do not consider Mental Health issues. My daughter suffers with severe anxiety and cannot easily talk on the phone or face to face chat rooms which have replaced many services.

  • 22nd May 2020

    Do you have any feedback about this site or the Big Hack generally?

    Nice to know that someone cares

  • 22nd May 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The way it is often difficult or impossible to contact a company by phone. You have to fill in a long form, designed to give them useful info, but not to help you.

  • 22nd May 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Currently I have had enormous problems with grocery shopping. I've always shopped at Waitrose; I had to wait 6 weeks for delivery on April 26th, and now my log in is somehow blocked and I can't put in another order. Waitrose's complaints team give me the 'no-one else' etc. and couldn't care less.

  • 22nd May 2020

    Do you have any feedback about this site or the Big Hack generally?

    Well this survey was very enjoyable interesting and entertaining thank you very much

  • 22nd May 2020

    I would lose trust in a company if I was unable to use their website or app

    Disagree
    Follow up response for question: Are there any specific examples you can give us?

    Well I wouldn’t really

  • 22nd May 2020

    How does it make you feel when you cannot complete a task online?

    Well very disappointing

  • 22nd May 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Well not really

  • 22nd May 2020

    Do you have any feedback about this site or the Big Hack generally?

    Websites should have a quick and easy step by step guide on how do things on the site for first time visitors

  • 22nd May 2020

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Youtube | Channel 4
    More Details response for question:

    Some videos have subtitles and it's fine, but it can be really hit and miss

  • 22nd May 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of subtitles (in general, but also good quality ones)

  • 22nd May 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Websites designed with bright colours that make it difficult to read

  • 22nd May 2020

    How does it make you feel when you cannot complete a task online?

    annoyed but i keep trying till i successfully complete it

  • 22nd May 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Might not get the information u are looking for straight away

  • 20th May 2020

    Do you have any feedback about this site or the Big Hack generally?

    Not too bad to use

  • 20th May 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 20th May 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to type fast

  • 19th May 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    II Mn

  • 23rd April 2020

    Do you have any feedback about this site or the Big Hack generally?

    look forward to hearing the results

  • 23rd April 2020

    How does it make you feel when you cannot complete a task online?

    frustrated and usually i will go some ware else

  • 23rd April 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    inaccessible websites

  • 30th March 2020

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 30th March 2020

    How does it make you feel when you cannot complete a task online?

    Relieved

  • 29th March 2020

    Do you have any feedback about this site or the Big Hack generally?

    Yes make site. More accessible

  • 29th March 2020

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: British Gas
    More Details response for question:

    Nightmare to get round site

  • 29th March 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated I have cried before now sometimes I feel like throwing my computer

  • 29th March 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Knowing what to input to find what you need

  • 29th March 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Nightmare trying to find what you need

  • 29th March 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Cost most people can’t afford

  • 29th March 2020

    Do you have any feedback about this site or the Big Hack generally?

    It’d very good - Good contrast, big buttons, clear labelling

  • 29th March 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated, excluded

  • 29th March 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Flashing images, or shopping sites where all the clothes flash as you scroll down the page

  • 23rd March 2020

    How does it make you feel when you cannot complete a task online?

    Frustrating

  • 23rd March 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Takes a while to complete a task

  • 22nd March 2020

    Do you have any feedback about this site or the Big Hack generally?

    clear and easy to read.

  • 22nd March 2020

    How does it make you feel when you cannot complete a task online?

    frustrated and angry.

  • 22nd March 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I find captchas very difficuilt.

  • 19th March 2020

    Do you have any feedback about this site or the Big Hack generally?

    -

  • 19th March 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    -

  • 19th March 2020

    How does it make you feel when you cannot complete a task online?

    Never go back

  • 19th March 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Images behind text or very bright backgrounds

  • 19th March 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Clothes store would not tell why couldn't create account

  • 19th March 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Very difficult to read due to style over substance or over use of javascript or flash

  • 15th March 2020

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    Ones that have over complicated interfaces or only have phone contact for further help, or worse still ignore email requests for help when I explain my issues with phoning

  • 15th March 2020

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies:
    More Details response for question:

    I can't remember specific companies but I love it when accessibility info tab is on the top page of a website if relevant do I can navigate yo it quickly. It is also great when there are alternative means of contacting a company, or they go out of their way to enable me to contact them when they would rather phone contact.

  • 15th March 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated, angry, and a second-rate citizen. I then do my utmost not to have to give them my business if I can manage not to.

  • 15th March 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to hunt down accessible information on a website (and then the disappointment if not enough or implicit information on there) or a website insisting on a phone conversation if I can't contact them via email

  • 15th March 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    If website is overcomplicated and I am finding it difficult to process their steps to get to the information I need to

  • 15th March 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Some companies (and helplines, in some cases accessible ones!) insisting on phone contact, when I can't always talk or be heard on the phone.

  • 13th March 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Adverts with no relevence to me keep on popping up and are very hard to stop

  • 28th February 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    OK, just to let you know I use Supernovo software. On your home page you have the following 'Driven and inspired by a movement of disabled customers, we are sharing our knowledge around accessibility, inclusive design and inclusive workplaces to help businesses improve their customer offer.’ should this be offering. Also on the home page you had the 'cookie' statement, which I accepted, however when I went to the survey page I got the 'cookie' statement again. Actually do the survey it didn't really work very well with my software

  • 22nd February 2020

    Do you have any feedback about this site or the Big Hack generally?

    I thought the big hack was an actual hackathon but I couldn't find any info or dates on the next one if it exists

  • 22nd February 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    More awareness than before, it feels like we cannot undo what we are all aware of but still a huge amount of ignorance around the topic and efforts can be forgotten when Accessibility is not front of mind

  • 21st February 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated, defeated, angry, neglected, excluded.

  • 21st February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Issues when I zoom into the browser, adverts, and mobile layouts breaking with larger font settings and zoom enabled

  • 21st February 2020

    How often are you unable to complete a task online?

    Very often
    Follow up response for question: Can you give any specific examples?

    I can complete tasks but it takes me longer and can be very frustrating.

  • 21st February 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Horizontal scrolling, Making the OS font size bigger on mobile devices often breaks mobile layouts with text clipping and content overlapping and on top of eaxhother

  • 20th February 2020

    Do you have any feedback about this site or the Big Hack generally?

    I know nothing about this site so can't comment on it that but as a disabled person I still feel like we should be out of sight out of mind and its 2020 I feel no more accepted now than I was my whole life I still feel people see us as retarded spastic as I've been called before

  • 20th February 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Only one I said earlier about public transport I usually call em up rather than use there sites

  • 20th February 2020

    How does it make you feel when you cannot complete a task online?

    I get frustrated and annoyed with myself and feel stupid too

  • 20th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Everything

  • 20th February 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    The words are always so tiny on sites and with spasms I can have lots of issues plus a lot ain't disabled friendly either and can not book tickets online a lot of the time u usually have to call em

  • 20th February 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Being told there's not enough space for me wheelchair on buses and having to wait for the next one even though they have designated areas for wheelchair users but they don't give a damn cos I haven't had a baby I'm less important

  • 16th February 2020

    Do you have any feedback about this site or the Big Hack generally?

    theonly tricky thing was trying to search for and add the companies in the search box on this questionnaire.

  • 16th February 2020

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    The Tesco app changed the way you add individual vegetables so that once you have swiped up to or 3 times for example it then only tells you the weight not the physical number of items you are ordering when you look back to review. I have flagged this with them. Searching for items has improved however. Twitter keeps changing and certain functions are more difficult such as locating and clicking on links sometimes and being able to read comments under tweets. I use the lists function now and find that I can only add to my list using my old phone with the old operating system as the new one has bugs. I have stopped using Facebook because I find it so inaccessible, posting on it is so tricky and searching is so frustrating but I believe that is the same for sighted people. I have not even attempted Instagram because I hear so many bad things about accessibility there.

  • 16th February 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Channel 4 do not offer audio description on their catch up app. I switched from the Sainsbury’s app to the Tesco app in order to do my online weekly shopping due to inaccessibility.

  • 16th February 2020

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Which online streaming services do you use? (Please select any you have used in the past) | The Guardian | Streaming | Scope | BBC News | BBC Iplayer | Netflix | Twitter
    More Details response for question:

    IPlayer is particularly easy for finding TV shows, and Netflix has a lot more audio description now. My iPhone has been essential for me to be able to access websites quickly and on the go. Jaws software on my laptop allows me to do a lot more on the Internet than ever before.

  • 16th February 2020

    How does it make you feel when you cannot complete a task online?

    It is frustrating not to be able to be independent and have to wait for somebody cited to help me.

  • 16th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Getting halfway through an order for it to time out, focus on websites jumping on my iPhone. non described images that are named as ridiculously long numbers

  • 16th February 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    A recent form for a research project where the edit box was an accessible on my iPhone, the Word document was hard to navigate using jaws and I finally got it to work on my old iPhone with the previous operating system. Information sent from my school as a poster as PDF, totally inaccessible. School website inaccessible for me to look up the weekly spellings to practice with my son.

  • 16th February 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Some problems with staff including taxi drivers and health professionals asking intrusive questions about my situation. Including people telling me what they would do if they lost their site and how easy would be for them or how hard et cetera. This is really unnecessary. Broken doors and accessible toilets broken lifts that don’t get fixed. restaurants with toilets upstairs.

  • 10th February 2020

    How does it make you feel when you cannot complete a task online?

    Very angry

  • 10th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    It can be hard to find what you want

  • 10th February 2020

    Do you have any feedback about this site or the Big Hack generally?

    My feed bk is why cant apps take you from 1 thing to the next instead of going looking for setting on your phone then going to find something else then into an other app which dnt understand what so ever, So why cant they just take you to what you need, when they say read it, there too much to read I just again dnt understand anything

  • 10th February 2020

    How does it make you feel when you cannot complete a task online?

    Totally Frustrated they need to explain better, so I dnt pull my hair out

  • 10th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    As I am not a very good reader Nobody expects miracles. Just be direct. Something like "Hey boss. I don't know enough about iTextSharp to complete the assigned task. Can we brainstorm about what I should do in this case?

  • 10th February 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    I Find it so Hard, you may want to add something like "I should have told you this right away, but to be honest I didn't know the best way to tell you

  • 10th February 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    getting to the website is had but trying to find things on them and when an app is updated and find your saved password is gone

  • 10th February 2020

    How does it make you feel when you cannot complete a task online?

    mad frustrated useless

  • 10th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    i need to use iPad phone screen is to small only use when going out for emergencies

  • 10th February 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    i give up as i get to fed up not being able to hit the right thing on small screen of my iPhone

  • 10th February 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    buttons too small for disabled users sending messages is impossible for me it is too frustrating trying to hit the right keys

  • 10th February 2020

    How does it make you feel when you cannot complete a task online?

    Annoyed as it should be possible under the equality act.

  • 10th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Designs not considering those with visual impairment

  • 10th February 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Catcha for human confirmation and no robot. Google and Microsoft the worst.

  • 10th February 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Uk tv catch-up app. Shops where they don’t know about speech Impairments.

  • 07th February 2020

    Do you have any feedback about this site or the Big Hack generally?

    the big hack is doing great work. please do not limit to only UK. bring it to other parts of the world, like my own country India.

  • 07th February 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    for example, if I'm looking at products to buy online and ALT text is not provided, or butttons or other elements are not labeled correctly, I'd lose trust in online shopping.

  • 07th February 2020

    How does it make you feel when you cannot complete a task online?

    when I'm unable to complete some task online, I feel frustrated and usually quit the website and find alternative options to do the same task.

  • 07th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    according to me, the most frustrating issue navigating the internet as a blind person is when images are not described or the description is inadequate. another is when buttons, links and other elements are not labled properly.

  • 05th February 2020

    Do you have any feedback about this site or the Big Hack generally?

    Love the clear type face and simple layout. It’s a blessing when a site lacks clutter ?

  • 05th February 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated Stupid Distressed A failure

  • 05th February 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to save and come back after a rest - sometimes all information put in will disappear. When little energy saving steps are missing, such cursor automatically going to the next box, and not switching to numbers from text and vice verso. I know this ounces petty but it does help if these little helpers are present. Sites that aren’t laid out simply and clearly.

  • 05th February 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Can’t remember the site off hand, but it was something to do with disability needs - blue badge perhaps - after painstakingly giving all my information I then had to print it all off and post anyway. Filling in forms exhausts me - I’m not stupid, but as a result of my MS I do have some cognitive problems.

  • 05th February 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Sometimes my typing is slow, either because my hands aren’t working well, or, especially if I have to input numbers, I have to keep checking as I am prone to making mistakes. I have timed out several times when picking up train tickets.

  • 21st January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Watch ANY video and know that I’ll at least get Otter.ai level of live transcription.

  • 21st January 2020

    Do you have any feedback about this site or the Big Hack generally?

    I wish I could be sent a copy of my answers.

  • 21st January 2020

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Uber. Lyft. Uber Eats. GrubHub. Postmates. Sad because I can’t drive and have to order out every other night because I physically cannot cook- or even get the door. So these are services I once out a LOT if money into. But I might as well go back to limo services and hiring a part time chef if I can’t get service. I’m unusual in that I used to be wealthy, pre-cancer. But disabled people are from all walks of life.

  • 21st January 2020

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Twitter
    More Details response for question:

    There’s no alt text for GIFS. And why is being more accessible to the HoH or vision impaired NOT itself an accessible process? If you have fatigue it’s a nightmare. Why isn’t there a button to record/play an audio description?

  • 21st January 2020

    How does it make you feel when you cannot complete a task online?

    A lot of times it’s not about my feelings. It’s about the resume I couldn’t submit, or the place I couldn’t buy from or the protest I couldn’t attend. I can manage my feelings. It’s it a great feeling. I can’t manage to use the world.

  • 21st January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Always something I can’t hear or can’t resize. Other people born with 20/20 vision or undamaged hearing deserve the internet more than I? That’s the idea that is reinforced. That by virtue of being disabled, I’m unworthy.

  • 21st January 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Forms won’t allow my legal name with a dash. Print is too small but sine of the print is on a graphic that blurs when resizing. My screen reader doesn’t recognize the ascii art that looks so cool on the screen. Image description that doesn’t take context into account.

  • 21st January 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    A lot more people are hard of hearing than you think. Many of us don’t realize how bad our hearing is. Or we may not be able to afford hearing aids. We can’t all read lips even with complete loss of hearing. It’s not a super strength, it’s a hard-learned new language skill. Please, PLEASE caption your videos. Accompany audios with transcripts. Meaning is more important to convey than every Er and um.

  • 15th January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Vote,

  • 15th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    This form was fully accessible, makes a nice change when completing online forms.

  • 15th January 2020

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    Unless you are a small business who cannot recreate an accessible option due to financial means I will forgive, but when you are a large company who does nothing when your customers flags accessibility issues up, you will lose my trust. Also if you're a large company who goes out their way to insure that no work needs to be done to save money, like the Dominos case, I will stop using your business altogether.

  • 15th January 2020

    How does it make you feel when you cannot complete a task online?

    Unless their isn't other sites which can do the same tasks, I am fine about it. I take a small satisfaction when I go back on an inaccessible site, telling Google that there is something wrong with this site as the bounce rate is high, I understand I might be in the minority, but it gives me little comfort.

  • 15th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Badly built websites, frustrating to me when explained that a better built site means better SEO, yet companies refuse to fix it when it clearly benefits everyone.

  • 15th January 2020

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Special forms on websites, not built in HTML, where you have to select/check things that isn't like your standard web form. Also some alert boxes screen reader isn't able ot interact with it, have to use magnification to complete task.

  • 15th January 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Over live chat staff seems to like to send screen shots when explaining, which is no good. When When told about the VI, they just told me to ask someone else. Updates to software/apps to fix accessibility issues are always put on the back burner, as if disabled customers aren't equal customers. Personal experience with Google and their FileStrema app on Windows using NVDA, when you upload something it spams the reader with 'activity', when reported, they told me that it has been fixed, but they don't have any information when the new update will be coming out. I pay for Google Drive, so if it doesn't get fixed soon, I'll be taking my business elsewhere.

  • 15th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    I wish there was a back button, and I wasn't sure if hitting backspace in the browser would entirely invalidate all my answers thus-far, so I didn't do it.

  • 15th January 2020

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    I had a long-standing complaint about Sky UK's SkyQ app. I made a youtube video about how utterly poor it was to use as a blind person and they called me into the office to have a chat with the developers. Subsequently, the app was re-written from the ground-up and is a much better experience as a result of this. Sometimes it pays to complain, and complain loudly. If people don't know their app is bad, they can't be expected to fix it.

  • 15th January 2020

    How does it make you feel when you cannot complete a task online?

    Depending on my mood. Either: 1. Irritated, so I close the browser in disgust, or 2. I feel that they clearly don't want/need my business, so I take it elsewhere.

  • 15th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    1. Websites with inaccessible controls. 2. Websites with 'Click Here' 'Download' 'Read More' etc, links with no context if you tab or use screen-reader link keys to navigate through them quickly. 3. Lack of well-thought-out image descriptions on websites and social media. Although services like Facebook and Instagram both have machine-learning algorithms to predict what's in an image, it's often useless information, such as: 'Image may contain: Sky, outdoor, beard, tree and nature.' Why the emphasis on beard? And yes, this *always* happens. If there's any hint of a beard in an image, it's mentioned over more useful info, such as clothing, weather, how many people and so on.

  • 15th January 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    These days I see more and more apps moving to more custom models, and not adhering to standard practices. In the case of for example, 'The Trainline' for iOS, I had to report an accessibility issue in the most recent version of the app, because unlabeled buttons at the bottom of the screen were necessary to select that I had a railcard and wished to add it to my booking. On Mac and Windows, the new consensus seems to be that, 'if we can make our app pretty and flashy-looking, we will.' This move takes away from, and breaks many accessibility common practices and makes it so that a blind user is practically required to use some kind of OCR solution just to navigate. When installers skip the standard Back and Next buttons in-favour of pretty icons or custom controls, omitting the allowance of the tab key, or not showing any window to a screen-reader, this is a huge and unnecessary problem. It puts people off, stops them using apps and programs in certain cases, and if the user is not a power-user or doesn't have time to fuss with it, will simply mean they go elsewhere and that company has lost a valued customer. It is not acceptable in 2020, but we're still having this conversation and it shocks me.

  • 14th January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Not that I know of. However, due to dyspraxia as part of being autistic I do struggle with phone use, and find many apps less accessible than websites, as touch screen devices can be challenging for me.

  • 14th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    A fantastic project. My one suggestion as an autistic person is that even in this survey, on the topic of accessibility, some questions seemed quite vague which made them difficult to answer. Many people need very specific questions, rather than the more general 'name any website you've ever visited', 'give an example' or 'is website accessibility improving?'.

  • 14th January 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated.

  • 14th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I would say that it is a website that does not have a live chat or email option for communication. It's just as bad if they do have these options, but then respond with "you'll have to phone us to deal with this issue", when it could just as easily be dealt with online. Often live chat with me, directly, is no less secure than my husband calling a company on my behalf.

  • 14th January 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    For me, poor spelling. As an autistic person I place a lot of value in accurate spelling and feel that I can't trust a business that has not even bothered to look over the text on their website. If a website has many spelling mistakes, it feels extremely unprofessional and I'm not able to use it. It takes very little to ask someone to look over your spelling, and this is something that any trustworthy business should be able to do before putting their website live. Otherwise, they deter me from using their services.

  • 14th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    thx for this survey

  • 14th January 2020

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    No examples but I agree with the statement

  • 14th January 2020

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies:
    More Details response for question:

    BT, my ISP. Takes many steps to get simple things done.

  • 14th January 2020

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies:
    More Details response for question:

    yandex.com search engine. I use their email. Easy to use.

    windscribe vpn. Easy to use.

  • 14th January 2020

    How does it make you feel when you cannot complete a task online?

    Badly designed sites are a pain

  • 14th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Web sites that take long to load; they're big.

  • 14th January 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    BT, my ISP. Takes too long to access account details.

  • 13th January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Use a Smart speaker

  • 13th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    This site is easy to use

  • 13th January 2020

    How does it make you feel when you cannot complete a task online?

    Annoyed and not wanted

  • 13th January 2020

    How does it make you feel when you cannot complete a task online?

    Annoyed and not wanted

  • 13th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    organisations/companies who only give a phone number on their website as to contact them when there email and Live Chat

  • 13th January 2020

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    I brought an Amazon Echo but had to return it because I could not use it because my speech is very slurred. I am really worried that as more tech becomes voice activated it will limit what I can use.

  • 11th January 2020

    How does it make you feel when you cannot complete a task online?

    Annoyed and frustrated. It should be easy

  • 11th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Pop up adverts and spam e mails can also cause alarm

  • 11th January 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Pop up adverts in some sites interrupt use and confuse

  • 11th January 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Using the hive heating and lighting system is not easy for someone with disabilities. Smart homes are conceptually brilliant for People with disabilities when all is well but they are h reliable and do go wrong which causes problems

  • 11th January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Watch certain videos because of the glare

  • 11th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    Big hack site is easy to use and the colours are not overbearing. The font is also spaced out which makes it easier to use

  • 11th January 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated and annoyed at myself that I can't do it

  • 11th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Small font or glaring colours which make the site impossible to use

  • 11th January 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Too tricky to navigate

  • 08th January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Bigger text options, a tool to adjust the colour brightness

  • 08th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    Good initiative.

  • 08th January 2020

    How does it make you feel when you cannot complete a task online?

    Anxious, stressed

  • 08th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Difficult to navigate, colours can be too bright

  • 08th January 2020

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    There have times where I've completed online tasks for course that have just been overwhelming and sometimes they have had a time limit, which was particularly stressful to me

  • 08th January 2020

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Prior to starting university, I was desperate to find a way to inform the support services of my accessibility needs and was disappointed that it was difficult to navigate their website and find an appropriate contact email, which delayed my 'special needs' plan being developed. Not everyone is tech-savvy and no doubt that disabled people find it even more difficult to get support. If I can't find a contact email or find myself navigating a difficult website or app, I do get anxious.

  • 08th January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Proof of my disability so I don't have to repeat again and again, or post copy of my blue badge

  • 08th January 2020

    Do you have any feedback about this site or the Big Hack generally?

    N/A

  • 08th January 2020

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 08th January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    There isn't a standardised login and info for disabled person. I have to explain my situation and send in my disability proof

  • 03rd January 2020

    Is there anything you would like to do online that you currently are unable to do?

    Don’t know

  • 03rd January 2020

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 03rd January 2020

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies:
    More Details response for question:

    Scope

  • 03rd January 2020

    How does it make you feel when you cannot complete a task online?

    I felt worried sometimes

  • 03rd January 2020

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I know how to the internet but the thing is whenever I login thorough my outlook email address is said your password is incorrect

  • 01st January 2020

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    too much to fill in

  • 31st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Give more help and support to all disabled and mature people and make a special app where a disabled person can access all on 1 app ?

  • 31st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 31st December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrated and forced to go out to get what I need to buy

  • 31st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Blank pages after reinstalling app and still a blank pages even when phoning up no support

  • 31st December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Some well known sites like Boots chemist etc are loging me in then showing a blank and this causes problems I have to go in store.I have reinstalled app many times also phoned no support.

  • 31st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Switch flashing adverts off and pop ups. Change colour cotrast Find a phone number to speak to a human!

  • 31st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Why do onternet sites that have accessibility options hide the option deep in the website? Put it right at the top please before I take one look and leave the site.

  • 31st December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Vodafone. It is impossible to navigate their website or contact a human on the phone. They "hide" their phone numbers so you dont contact them that way

  • 31st December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrated. Especially as I am recently disabled so had no issues previously. If I am trying to shop online and the site doesn't work for me I don't shop there. I also feel very excluded. As I suffer with cognitive fatigue ever ounce of energy I waste in a poor website stops me doing something else that day.

  • 31st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    My general intolerance to using screens since encephalitis. Lack of accessibility options even on Government websites eg tax office or accessibility options that are very flawed in their navigation.

  • 31st December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Computers cause cognitive fatigue quickly so my time on a computer is very limited so I need to be able to navigate easily. If I can't I give up and switch off. Lots of animation or movement on screen makes matters worse affects my balance and gives me nausea. The wrong colour contrast, flickering, flashing lights I will leave the site immediately. Using a mobile to access the internet is easier but if it is not user friendly I will give up.

  • 31st December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Following brain injury I have issues with movement and animation on screens. Pop up moving and flashing adverts are a problem. In fact anything that flashes or moves, some strong colour contrasts and patterns are difficult. Lots of scrolling is an issue and contact details are often at the bottom of websites. Also with memory problems not having an option to saved items to review later is a problem

  • 30th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Don’t know, out of energy now.

  • 30th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Being able to see all the Qs on one page would have been easier as I ended up putting info on the 1st question that would have been more relevant later on. Also it would mean I’d know how long the survey is, and therefore could have bookmarked it for later knowing its length, rather than having to push on and finish it as I’d started it even though I’m getting tired and headachey. For conditions where pacing is crucial, this would really help!!!

  • 30th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated. But it also uses up my precious energy, and as someone who is partly housebound due to fatigue, a simple task not being simple can use up all my energy for that day and prevent me from being able to leave the house, or do another essential life task.

  • 30th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of thought that goes into the way people do things when they’ve not been affected by disability.

  • 30th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    See previous answer

  • 30th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    I recently booked a hotel room and the box for access information in the booking form was only 100 characters. I needed to request a room that is ground floor or lift accessible as I use a walking aid, someone to help with luggage as I cannot lift things due to my joint issues, gluten & dairy free options for the included breakfast as I have intolerances, and a quiet room away from big groups or small children and not with a window overlooking traffic etc, due to a neurological condition which means I’m noise sensitive. The only number available to call was an expensive one, not in my included minutes. Almost every shop or business website does not state if it has step free access or not, I often book tables for my group of friends to eat out and it’s impossible to tell without phoning them, which when I have fatigue and cognitive issues is very draining for me. I wish there was just a default tick list that all businesses had to put on their sites where ticked all the accessible options they had (e.g. hearing loop, Braille menu/product info, step free access, mobility scooters for loan, wheelchairs for loan, disabled toilet, changing places toilet, blue badge parking, seats scattered around store, quiet area, etc) if every place had the same list in the same format and it was a legal requirement, then it would be so quick to look at the website and know if you can go there in person. I also find that some websites use lots of flashy graphics, e.g. video starts playing when you go to the site, or text is overlaid on top of images which due to neurological conditions makes it really difficult for me to find and process the information I need from the site. Facebook can also be a problem when people/organisations do those posts that are text over a background, which are really hard for me too. Both give me a headache really quickly and can use up all my screen energy for the day within minutes. If sites/post kept images and text separate or next to each other then I could read the text, and then look at the image. My brain just can’t handle both at once.

  • 28th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Access information Online learning tools Access videos

  • 28th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    N/a

  • 28th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and angry

  • 28th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Sites don’t work with all access software, lack of audio description or subtitles

  • 28th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    See images

  • 28th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Thank you for the chance to voice my concerns.

  • 28th December 2019

    How does it make you feel when you cannot complete a task online?

    Blind. Most of the time I go along not noticing my disability.

  • 28th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of high contrast support for websites. Very few images show upfor me.

  • 24th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Use all the web sights my sighted friends and family use

  • 24th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This form worked very well useing voice over on a i phone 10

  • 24th December 2019

    How does it make you feel when you cannot complete a task online?

    Very very frustrated

  • 24th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Badly laid out pages unlabelled graphics Linjks with no text lables

  • 24th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Unlabled graphics Visual captures Badly laid out pages making it difficult for my screen reader to navigate them i should add here im black blind

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Easily book and access disability discounts

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and scared that my child will not be able to navigate this world alone as an adult

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Unclear terms and condition and disabled persons discounts hidden in the small print

  • 23rd December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Booking to access carers discounts is often a complicated process

  • 23rd December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Vue cinema, you cannot book online and access the carers discount for children under 8, you have to pop into Vue. You can only book online with a CEA card which can only be issued when disabled child reaches 8.

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Online shopping would be useful it is hard to know what you are buying from a clothes shop because the descriptions aren’t very good

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    As I have mentioned earlier cookies are the biggest issue and I understand the purpose of them but they make things very difficult for people using screen reading software

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, I am usually very independent but can’t always access what I need.

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Cookie notices, they mean that the website often crashes with the speech software that are use for my visual impairment. Also moving adverts on the page are very difficult and interrupt my screen reader

  • 23rd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Cookie notices can be very problematic when using screen readers.

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Play more games with my friends, especially Pokémon GO on the iPhone. There are some tools that can be easily adapted for text-to-speech software, but Niantic don’t seem to be interested in widening the player base to those with a visual impairment.

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    The survey has been one of the most accessible ones I’ve ever completed as a person with no site. Thank you :-)

  • 23rd December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    In recent years, Facebook has introduced actions that allow you to swipe up or down to access the reaction option instead of having to double ap each time. The Facebook app on iPhone is wonderful, but the website is an absolute mess.

  • 23rd December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Sometimes I need to use starfish, because I need to book appointments with my academic advisors. The website is clunky, and doesn’t respond well to jaws, which makes it tiresome and stressful to try and book a meeting when I need academic support.

  • 23rd December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Facebook | Pokemon Go | Starfish | Blackboard
    More Details response for question:

    The Facebook app is fantastic, but the website is atrocious

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    It makes me feel like the Internet doesn’t belong to me, and that it is not a welcoming place. When I can’t access the website, or get to where I need to go, I despair because I have to rely on: one of my friends round for their working eyes to help me out. It’s trips me off my independence, when technology is such a massive part of my life, that I can’t do what I need to.

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    As a visual impaired individual, I find it greatly saddening when website designers don’t conform to the W3C. I am often searching for technical support email addresses so that I can send them information on how to adapt their website, which I usually find they do once they have the information, but I don’t understand why the information isn’t inherently taught in universities to web designers.

  • 23rd December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    My university uses an administrative program called starfish, which is not very accessible using jaws. Despite me telling them that it is not very accessible, they continue to use it and some tutors aren’t organised enough to make appointments for me, so I am forced to try and go through system myself. This takes much more time and energy, and is stressful.

  • 23rd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Frequently find shows on Netflix that I would like to watch, but do not have audio description. Apps and games on the iPhone, such as Pokémon GO, that have no accessibility features for voice-over. Diesel mean that I miss out on things that my friends are all enjoying and using, and as a young person, makes me feel very alone in the world.

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Training for work. They make us travel into Leeds at peak times to attend courses which could easily be done online. This means 4-5 hours travelling time, which is sometimes longer than the actual course!

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, excluded, angry and doesn't help my depression.

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to pay a fortune to Virgin media and still not getting a good service! Their catch up TV service rarely works, and lots of programmes not subtitled. Also BBC podcasts and other news clips are not subtitled, so I can't access them at all.

  • 23rd December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Query with student finance told me to ring them up. Message on phone told me to go online! I struggle to use phone, had to wait over half an hour to get through and then they didn't know what I was talking about! Similar problem with hmrc. Would only sort out problem over the phone and was waiting 45 mins to speak to someone. You are kept on hold with messages telling you to go online, so you are being charged all that time!

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Unsure

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrating

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to watch a video without subtitles

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Reading can be challenging, I’d like to Jane a text to speech option on all sites.

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Great idea.

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated.

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not having a free text to speech option in all websites.

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Can’t think off the top of my head

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Works well on a mobile.

  • 23rd December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    On the whole there is a move towards clearer design, particularly from organisations who wish to strive for it. However, more and more people are building there own and there are therefore many examples of poorly thought out websites. It’s two steps forward one step back, currently.

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Really annoyed.

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Thoughtlessness. Casual ableism.

  • 23rd December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Sometimes if I have a query I can’t finish the task. I use voice activated software and prefer to talk to a person with an issue. This is rarely an option. An example is booking cinema tickets online. I have a CEA card and often on websites that isn’t included as an option so I need to phone up to book.

  • 23rd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No phone number or person I can speak to on the phone directly.

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Pain in the arse, really slow to use

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    FUCKING FURIOUS

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Grocery shopping

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It's difficult to find out certain information

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Stressed Stupid

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Confusing websites Particularly worcester county council

  • 23rd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Apply for a disabled bus pass. I have to go to a travel centre.

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    .

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    .

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    .

  • 23rd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    N/A

  • 23rd December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    The companies need to make sure that anyone can navigate their websites easily for everyone, not just the people with disabilities.

  • 23rd December 2019

    How does it make you feel when you cannot complete a task online?

    Deflated tbhai.

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    My fingers don't always want to type on the keyboard, as I suffer from Osteoarthritis?

  • 23rd December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Not all websites are hard to navigate.

  • 23rd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I’m not a disabled person but writing on someone’s behalf. The quick pace of the information shown, lack of Easy read and difficult to use devices. Not all buttons or links are the same or look obvious enough to understand.

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    no

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    stupid and lesser than other. I get frustrated and annoyed with myself when i struggle doing some online tasks

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    that I'm assumed to be mentally and physically as able as someone else.. My condition means I can get easily confused when putting in information (typically when being asked for more complex things like letters from a password), or I may misunderstand information presented to me.. on the internet there's no 'I struggle, can we just go slow and bear with me please' option

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Like I'm not worth the designer/developers time when they were planning/creating the website/app. Like im not as valued as abled users.

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack on thought given to those of use woth impairments. Poor contrast/hard to read fonts are a really pain for someone like me with a visual impairment

  • 22nd December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I find Capta images quite difficult to see (both letter and photograph ones) and I'm not always in a position to use the audio. Some websites/apps have poor contrast which makes reading text difficult.

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Hear the website. Audio version.

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    In FE and HE the EU regs are in place. This should be across all websites, no exceptions. People are being excluded by businesses not allowing full access. Lost revenue and more importantly exclusion. Unacceptable.

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated. Give up. Have to depend on other people.

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of alternative displays for visual impairment.

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    A waste of space

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to have too many tabs open to not forget what I'm trying to do. Stupid neuro issues!

  • 22nd December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    When it asks me to get something or find something that I can't access from bed

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Escape the automatic response and timed boxes it may take me a while to answer

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Thanks for this hope it works

  • 22nd December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies:
    More Details response for question:

    The support websites are aimed more at able bodied.
    I find I have to explain my neuro conditions time and again.

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and useless

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and useless

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Too much narrative not straight to point info which takes longer to figest so longer than most online

  • 22nd December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    When the natrative is more than needed, the information gets lost in the text

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Misconceptions about my neuro conditions wjich able bodied believe myth over the reality.

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Find access information

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    To general

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Can't find access information

  • 22nd December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Can't find info I need

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No access information online

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Sites and apps using white text on a black background which are incredibly difficult to read with astigmatism and causes eye strain which leads to migraines

  • 22nd December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    I have help available to me via family.

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Help should be easily available or at least have a help button to let them now that support is needed. A simple version of the same website with clear information would he great.

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated.

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I have no hearing in one ear. If I listen to something that has been panned a certain way I lose some of the audio. Some websites I’ve encountered make it possible to listen to things in mono rather than stereo. Sometimes bad sound quality in general can affect things too.

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    More sites having internal search engines help when you struggle to understand or find menus ambiguous like I do

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It's frustrating having to pick from a list of websites. I only did a few because I found it difficult. Like I tried post office and royal mail but couldn't find it. I prefer to just type

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, teary, useless, annoyed, upset, angry

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When I can't find things on websites, like when they hide phone numbers or they hide answers to things inside complicated FAQs

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not sure

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This site works great and good use of clearly contrasting colour for different areas

  • 22nd December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    If I cannot use a service which I'm technically paying for it agrivates me

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, angry and at a disadvantage compared to others

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    How inaccessible it can be from fonts and colour schemes to actually finding what you need to find or being able to get in contact

  • 22nd December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Often there is no way to email companies when this is simply the easiest option or you can email but then get told you need to ring to solve your problem

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch videos knowing they will have subtitles so I can access them

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Irritated that I can’t do what others can

  • 22nd December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    If I am trying to contact a business but they only have a phone number available (no email address/messaging service)

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I just wish our computer hadn't crashed ! Needed to print something - went to local library & their printer was broken.Another day, I went to a different library - nearly lost my work as it was going to time out after 30 mins- just managed it !

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It's a good idea to find out what different people find helpful or not - some technology can be great. My son, who has high-functioning Asperger Syndrome- on autistic spectrum so often finds socialising tricky-relies on his computer & internet a lot to keep in touch with friends and family and find out new things.

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    I have to remind myself that I'm not completely stupid - I find it frustrating & it knocks my self-esteem.

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I think it's that I just get the hang of how something works & then it changes -Windows gets updated & everything's in a different place..Some folk think that's great - I just find it confusing. A friend in a wheelchair says Siri's great and gives independence.

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrating

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Sometimes to slow or hard to understand

  • 22nd December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    sending emails ordering things on line

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Sometimes things move very fast & then it's hard to get back to where you want. There are an awful lot of ads- probably from cookies on stories I've read ( from mainstream media). Maybe just learning how to keep off these things ('click bait' my son says ) would help. I do worry about scams - fake emails & websites can look so convincing.

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    -

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Subtitles on staff training videos at work inconsisteny

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Depressed

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Speed of pages

  • 22nd December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    often the only way to book accessible tickets is via phone or email. As a hearing impaired person it’s hard to talk on the phone, however using the email system risks losing the tickets because the response time is slower.

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    excluded

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    some sites are impossible to get the information from.

  • 22nd December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    unable to book rubbish collection

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Pop ups for cookies are difficult to close. The close cross is often smallish and Inna different places

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It was very easy to use :-)

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, angry with my body, lowering my confidence, making me feel less independent

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When I can’t highlight text for my phone to read out to me

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    The more I can do online the better. I struggle to use phones and going out is very tiring and painful

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    I am glad research is being done

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When things are unnecessarily complicated and take more energy than needed, or when I can't complete something online and have to go in person.

  • 22nd December 2019

    Is there anything you would like to do online that you currently are unable to do?

    contact pip online hate calling them up!!

  • 22nd December 2019

    Do you have any feedback about this site or the Big Hack generally?

    no

  • 22nd December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    lots are really simple to use now google assistant is fab!

  • 22nd December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    No govermemt self employed stuff is the worst though

  • 22nd December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed usually kerp trying till figure out

  • 22nd December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    so many websites!

  • 22nd December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    no email address for sone items if not happy on amazon

  • 22nd December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    no

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Book train tickets Book wheelchair-accessible tickets for theatre Find wheelchair accessible map routes easily

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    As a wheelchair user, I still have to phone up to book an awful lot which is not very accessible to me either for another reason. If you have one or more impairment/access requirement this can get lost too or be very limiting too. EG needing wheelchair access space and relaxed performances at the theatre

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated, worn out, upset, uncared for, insignificant

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of appropriate useful information The use of language that is euphemistic and indicates discomfort or assumption

  • 21st December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Not being able to book train or theatre tickets online. Not being able to work out if something is accessible to me or not before buying or booking

  • 21st December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Voice-activated phone systems employed by companies don't work for me.

  • 21st December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Virtually every company had some form of online presence now. If their website is unhelpful, you can usually find them on twitter or Facebook etc

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, but I try to see it as their loss as it usually means I go elsewhere if I can

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of email contact or sites that take you round in circles to find it- almost as if they don’t want you to contact them! Companies insisting on a contact number, but no option for me to say I’d prefer email contact.

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Too much writing not enough options to change font and back ground

  • 21st December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Form filling

  • 21st December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Colour of screen not right

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch videos

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch videos

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Like giving up using the technology, or incapable if I need to ask someone to assist me

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    No or poorly translated subtitles

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    could offer larger fonts text colour

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    ask to things on line rather face to face or dierit phone call

  • 21st December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    get tired doing long forms cant save half way though.small text

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This site has been very user friendly

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I need clear, simple instructions. Often companies prefer to have lots of sparkle instead of easy navigation.

  • 21st December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    poor travel on Sundays lack buses in evening. load noise Rom tv music pub restaurants .poor staff training on disabletys

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Find a job

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Site was easy to use & simple

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Useless & stupid

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of information

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not that I can think of right now

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrated, because online is my gateway to a "normal" life.

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    How complicated it all can be

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Poorly designed websites - clashing colours, small text, flashing lights etc. I have a sensory processing disorder and if a website is full of overly bright colours or lots of different fonts, I find it extremely difficult to navigate and usually don't bother.

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Advders

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Being able to navigate websites on a phone

  • 21st December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    More companies having apps that are simpler seems to help

  • 21st December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Websites not being good on iPads or phones. Or not having contact info, or being able to find it, would make me not trust them, for example if I was going to purchase from them.

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrated

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Text being too small, difficulty finding contact info on website for contact for accessibility and for help

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Be able to manage my own things like a phone contract. Be able to buy tickets. Be able to contact business with questions and actually get an answer.

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    N/a

  • 21st December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Why would I give a company money when they don’t have the decency to make their app/website accessible for all?

  • 21st December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: EE | Ticketmaster
    More Details response for question:

    EE- if you want to cancel your contract you have to ring up and are not allowed to cancel by any other means necessary. I had to switch to a sim only via online chat as I couldn’t ring up so it’s maliciously done to stop people leaving.

    Ticketmaster- disability tickets only purchased via telephone. Some venues have a separate disability line like Manchester Arena, which is okay but we spent 1 hour on that line on my partners birthday for tickets and they tried to charged us £80 for disability seats because “the view was good” yet there’s limit disabled seats therefore they’re basically ignoring there are people with visual disabilities so why are we charged more? For Liverpool Arena there is no separate hotline and was no disabled tickets left when ringing up a minute after it opened. Ticketmaster must change their ways to make concert venues disability friendly.

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Honestly? Inferior. Not good enough. Waste of space.

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to contact people online. Businesses often make it so you have to ring up or their contact form boxes never seem to result in a reply. Buying tickets online but if you’re disabled you have to ring up. The internet is great for people without disabilities but it’s so frustrating for the rest of us.

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Live chats should be made widely available

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Easy and clear to use

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Isolated and disappointed

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    If I have to contact via live chat and they tell me someone has to call me or I call them. I explain that I am deaf and then theres nothing they can do

  • 21st December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    If the information is clear I can do it. But if I cant contact via email or chat I would have to find a different company

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Live chat with some organisations

  • 21st December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    I just prefer not to have to make phone calls.

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Inadequate

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When you are asked to contact an organisation by phone if you have a problem. When video clips don’t have captions or they are poor quality.

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and disappointed.

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Difficulty finding the information I need on a website/unclear navigation options.

  • 21st December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Trying to email a company but can't find any contact information

  • 21st December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Websites and apps did get easier but now they are difficult again with many hidden sub menus

  • 21st December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Chain Reaction Cycles
    More Details response for question:

    Pets at home did not respond to emails

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Isolated Excluded Alone Frustrated Unimportant in soceity

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to clearly understand products and service and not being able to navigate. I use live chat wherever it’s available but I don’t take information from phone calls so can’t call and it’s often impossible to find an email contact. The response to email contact is often slow or non-existent.

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Read pdfs and PowerPoints through read write gold instead of natural readers which is brilliant!

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Options to change fonts, font sizes and page colours

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated!

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of accessibility options (screen colour changes etc.) being available on most websites

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and angry

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    I'm excited to read some helpful info

  • 21st December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Internet banking!! It's the worst. It should be really helpful but every bank I've been part of constantly changes their apps meaning I struggle to remember codes. If the picture changes it really affects my disability

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Like I'm not part of society -or the business doesn't want to include me. I won't purchase it support the company in this case.

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Ableism- I've got a learning disability which people love to comment on my spelling and grammar. Trying to navigate to find something - so much going on at one time I can't concentrate on the main task

  • 21st December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Watching a video - no subtitles. Needing to contact someone but no email provided.

  • 21st December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No subtitles for tv programs + films with subs being very rare and at times my career can't attend.

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Nothing I can think of right now

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    All been positive

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Makes me feel stupid, Defeated and not wanting to try again

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not giving clear instructions Or pictorial advice

  • 21st December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    If it’s not written in a very clear way or doesn’t give me enough time to finish

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    it'd be great if all videos had subtitles because I struggle to understand what people are saying otherwise, and a lot of mobile sites lose so much content that I can't follow text and access different pages, and I hate buttons that are too small because I can't click on them!

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    could do with having colour options for high contrast text and different shades for people with dyslexia, the font is nice & easy to read and it seems simple enough to navigate

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated, disappointed

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    other people's lack of understanding & ring subjected to ignorance

  • 21st December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    help only being available during working hours means I can't contact most places because of my job

  • 21st December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    should be able to blacklist certain words or topics from coming up in searches and news feeds to avoid unnecessarily triggering people who've experienced trauma

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    It's a pipedream. But like the text phone and bsl relay service, I wish I could call a human direct them to the website and them fill it in for me or do the task in hand. That would be an epic help. At present if i really need help to do it I have to book in with a CAB advisor for support which can take 2-3 weeks for an appointment.

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    If I didn't already know what it was about I probably wouldn't have clicked the link. When I did it could have done with more explanation as to what the purpose is. I respect tat it clearly stated where my information would go and how my privacy was to be protected but not much information in the way of purpose or aim of this process. Still glad to take part and help all the same.

  • 21st December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    EE everything is done via the portal I have to pay for billing as can't work the app properly.

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    Like I'm useless, or worthless. My purchase is not of importance or my money less valued. I get tired from reading screens for long periods and hate the Universal Credit system.

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of personality - the Internet expects you to be able. Getting support from a human is harder now. I prefer to avoid it wherever possible.

  • 21st December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No provision for large print receipts for delivered goods.

  • 21st December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Making forms digital would be better for me as their isn’t always an option for this such as government forms like the pip application. I can’t write very well anymore but I can still type.

  • 21st December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Only just heard of it, I think it’s a brilliant idea and glad someone is doing something about it.

  • 21st December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    The Sainsbury’s app doesn’t allow all the features required and the website is very hard to navigate. There is the option of phoning for customer service which doesn’t suit me and compared to other supermarkets online there doesn’t seem to be much thought out into accessibility. In particular they have got rid of bags with orders lately and in order to get assistance with this you need to ring the store when it would be much simpler to request it online.

  • 21st December 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Nottingham Theatre Royal
    More Details response for question:

    They list accessibility to seats and also have a dedicated email for accessibility. Information was very easy to find.

  • 21st December 2019

    How does it make you feel when you cannot complete a task online?

    It’s frustrating because they only need to talk to disabled people and it’s normally simple fixes but they just never think about those with additional needs.

  • 21st December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Trying to find accessibility information online. Details of stairs in particular at cinemas and theatres when booking tickets.

  • 21st December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Normally when a company has a phone contact only. I much prefer emails as I have really bad anxiety around phoning strangers.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Shop - the food shopping apps confuse me too much or wear me out easily

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    i like this site, simple, easy to read, easily understandable questions.

  • 20th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    ao3 is good, simple. Facebook changes so much it fixes one accessibility problem and somehow managed to make more.

  • 20th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    its not as in lose trust but as in lose custom, if i cant use your site im not using your service.

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    it gets overly frustrating and it brings me to tears as i feel like im useless, im 27 and feel like i should be able to do something as simple as navigate a site that my 5 year old kid can do. i shouldn't have to rely on her.

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    a lot of sites seem to be over complicated for no reason other than aesthetics. writing being too small with no way to enlarge it. navigation that goes this way and that and round and round in circles.

  • 20th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    >navigating proportal at college >getting a driving test to be rescheduled <- ended up with a lot of tears

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    >gyms not having an instructor trained to the level to allow me to attend, gyms with facilities upstairs with no lift, >websites without a phone number to use >on demand services lack subtitles, syfy channel and some other premium channels don't have subtitles on most of their programmes. >train travel near me isn't accessible and it's hard to find stations i can get on and off at, lack of availability of up to date information on stations. I have been stranded too many times to count due to lifts out of order, due to train delays by the time i've gotten to a station there is nobody to get me out the train and on to the next one, etc. >Alexa can't understand my lisp and does not take instructions. >Siri can't understand either but translates it to gibberish >Restaurants and activities not having clear ways or easily accessible ways to notify of my disability.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Apply for benefits, immigration, etc.

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Thanks for doing this- I hope people are listening

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Stoopid, incompetent, ignorant, frustrated, pointless, less willing to try, more willing to avoid pages asking questions.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Is there a list of accessible games for leisure ? The usual candy crush etc are not accessible for me

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Pages that change too quickly for you to finish your answer, not being able to return to a page, not being able to correct spelling,

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This is site I feel is accessible for me, the boxes are large enough and I dont have to try hit and miss with multiple choices squashed together in small print

  • 20th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Amazon one click is a lot easier

  • 20th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    If given up trying to use an insurance company but I can not remember which was , Scottish power I have to ring because I struggle with their site, also have to ring county council as the site is very tricky to use

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and upset. I end up trying to telephone rather than submit online forms

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Trying to get my answers into the boxes, this surgery is good as the boxes are large, also when having to submit date of birth it’s very hard to control the scroll to find the right year

  • 20th December 2019

    How often are you unable to complete a task online?

    Very often
    Follow up response for question: Can you give any specific examples?

    Boxes are too small, or submit buttons are tiny, I have a very bad tremor so things need to be more spaced apart as I often have to try to tap very small boxes or go back to correct mistakes

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    VOTE!!

  • 20th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Easier - Wiltshire Farm Foods.

  • 20th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    It makes you feel like they don’t want customers!

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Some people aren’t au fait with technology - that can be frustrating and a disability in itself.

  • 20th December 2019

    How often are you unable to complete a task online?

    Very often
    Follow up response for question: Can you give any specific examples?

    I can neither walk nor write, so all my shopping is done online. My carer tells me off, she’s trying to save me money!

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No problem.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to, find varied contact options

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Look at things and have a audio description of what the item is /does

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Nice to be asked for feedback

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Thick

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Alot of sites dont have any help for the disabled

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Contact medical professionals.

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Rejected, unvalued, left out.

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Websites only showing a phone number as a way to contact companies/ services. No email address/ live chat option.

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No way to contact other than telephone, and if you are unable to talk on the phone it feels like they don't want you as a customer/ client/ patient.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Book accessible tickets for concerts and theatre. Book accessible accommodation for holidays

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and angry

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of information for example if a hotel has stairs or a lift, am I able to access somewhere I need to?

  • 20th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Often not enough information or have to call if accessible accommodation etc is needed

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Unable to book accessible tickets online and instead having to phone up

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Contact a Facebook representative easily

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Thank you for raising awareness

  • 20th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Amazon PayPal just giving eBay

  • 20th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies:
    More Details response for question:

    We now have our pms invaded by sales ads etc etc

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Stupid and frustrated

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Incorrect description. Too many pop ups were x is not obvious. Too many China ads not obviously based overseas

  • 20th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    There is usually a problem with text or a glitch when in pain and with dexterity loss you lose patience

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Sizing issues of clotjo gb

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    As Scope help people with disabilities, I would like to think that their website is more accessible than the average website. However, I rarely visit Scope's website, so I cannot really comment.

  • 20th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    I know that Middlesex County Cricket Club's website has recently installed a feature which allows text to be enlarged or read out or the background colour to be changed, and I believe that a few other websites have had this feature installed.

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    I sometimes feel depressed if I cannot find what I would like, although I imagine that people who are not disabled feel similarly.

  • 20th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Some websites do not display the information I seek, although the fault for that usually lies with the website rather than with my disability.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Better access to things like One Drive, Google Drive etc.... Or anything involving download files.

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Look into how accessible sites and apps are on different devices as many disabled people can only use a phone or tablet.

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Pathetic, disheartened, vulnerable

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Intentionally difficult UI like hiding customer service contact details. Not having different communication options like phonecall AND email or web chat.

  • 20th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    I'm very tech savvy so I work a way around most barriers, but it is still a struggle and makes things more difficult.

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Not having or hiding the "Accessibility" section on a website, particularly those pertaining to travelling or venues. Constantly being left out due to slow or gibberish subtitles is so isolating.

  • 20th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    HSBC.

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Stressed out as it’s a job that needs to be done

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When people don’t understand you at times

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 20th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Subtitling is getting better and more accurate but too often it relies on the person having expensive aps

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Extremely frustrated. Often things are fine online for ease and offline options tend to be more time consuming and costly

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Accessibility is seen as an add on option. It's not easily available but something you have to request

  • 20th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I've recently had training at work which featured several videos with no subtitles and lots of similar abbreviations.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Have vocal response consistently understand me

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No, just keep the good work

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Exasperated

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The fact that everything needs to be done by internet now, you speak to an advisor in the second instance.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Online instant chat help available more

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 20th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Online instant chat features to ask for help are really positive. These functions have really helped me.

  • 20th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    I probably shouldn’t be so trusting

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrating and unfair

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The distress caused when companies will not accommodate the fact that I’m unable to speak on the phone.

  • 20th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Unable to change my tv and broadband package. Very difficult to navigate website. Seemed only option is to phone, which I cannot do.

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Company unwillingness to communicate via email rather than on the phone.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch TV online with audio description as standard including current affairs programmes which footage in foriegn languages as i cannot read the subtitles

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and angry

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Poorly designed online offerings that do not include audible descriptions

  • 20th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Verification on digital TV because no audio option available

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No audio description avialable om popular digital TV services such as Now Tv WHEN SUCH service is available on satellite equivalent - Sky No audio option available on verification - Now TV again. No Smart Invert available

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Useless - like I should have died when I was in hospital, because its supposed to be helpful and make life easier

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not understanding/ remembering how the new technology works or what it is able to do.

  • 20th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Using a self service til in the local co op scanning goods through - help took so long I left the shop with nothing feeling useless.

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Hopeless and frustrated.

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Unaccessible websites which aren’t screen reader friendly.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Yes. Just basic, free as dissabled, introduction to using the Internet. With every 10yrly refresher course if necessary. Note. Ypure FORCOBG me to join your newsletter. Really?!

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Yes. Just basic, free as dissabled, introduction to using the Internet. With every 10yrly refresher course if necessary.

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    None

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    Anxious as some are necessary, governmental, ect. Useless Frustrated Despondent Like I'm not included in their targeted audience, I don't matter

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of clear, in simple language as opposed to jargon, information. And lack of computer skills in a world with as many different types of computer pages as sites! No standardisation between sites.

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Description uses jargon that requires us to be fully computer literate to understand. Same as there's a simple English Wikipedia or dictionary, a simple language site or same in brackets would be useful.

  • 20th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I can not do transactions on line or by telephone. I don’t think I ever will I expect that I will continue to be increasingly disenfranchised. I also wear hearing aids and have visual acutity problems that can not be operated on or treated. Short term memory loss means I expect to be able to do less and less independently. It’s not right but it does not seem to be addressed.

  • 20th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    The questions are printed too small and too faint. First time visit.

  • 20th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    I can not use any online ordering because of my dyslexia, discalcula and bad short term memory.

  • 20th December 2019

    How does it make you feel when you cannot complete a task online?

    That the organisation does not want to engage with me, also I will be exhausted with try to complete the task. Password creation and form filling is often far too difficult. I end up angry and upset, feel disenfranchised feel adversely about the organisation whose website I have failed on.

  • 20th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of easy accessibility.

  • 20th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Filling in some surveys. Smallness of text/fonts. Signing up to join something. Hard to do passwords setups.

  • 20th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Unable to use telephone banking or online banking due to short term memory problems and dyscalcula. Difficult fonts/ colour combinations. not offering me to be able to speak to live human being instead of writing email. Hard to fill in forms.

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch videos consistently

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Good initiative

  • 19th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Disagree
    Follow up response for question: Are there any specific examples you can give us?

    Would mean i didn’t trust most companies

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, upset, excluded

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of subtitles!

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Sometimes are unable to fill-in forms independently online would like to do this when possible

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This website is very accessible wish that more websites are some cannot be accessible for blind and visually impaired people

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    It gets frustrating for me when I can’t do a task online as I like to try and do stuff as independently as possible

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    My profession is that all all websites should be accessible for people with a visual impairment and Blind

  • 19th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Sometimes it’s hard to enter data into online poems I’m not sure if they’ve submitted them

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Sometimes it is hard to navigate around websites and technology et ceteraq

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Hard to read

  • 19th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    I wouldn't be able to give a reading.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Fustrated

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I don't have impairment, but I imagine it's difficult.

  • 19th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Entering a competition.

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    None

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Words appear to join after a while

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and isolated

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    No contact details to call and discuss my needs

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I can't tell ahead of time if a website will have animated adverts/banners etc., so trying to find something on the internet can be risky for me, not knowing whether I'll come across a website that is triggering and drains my energy.

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    I've only seen this questionnaire so far and it seems great. Easy to understand, big, obvious buttons etc

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Useless, to be honest. I "should" be able to do these basic things but sometimes it is too overwhelming and i feel like a failure

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When something is unnecessarily complex. Usually shopping, but if there are a billion steps to checking out, or no clear delivery policy and I have to spend time and effort searching out answers. The quicker and easier it is to perform a task, the better.

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    I think the site is well laid out, works well on mobile, and is easy to navigate. There are decent sized buttons to help with fine motor difficulties, too, and the colour scheme makes the text easy to read but without being distracting.

  • 19th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: AmazonEBay
    More Details response for question:

    There are so many websites that I’ve struggled with that I can’t think of many particular ones to single out.

    Adblock is essential for me – without it I can’t use the internet, but it doesn’t work on a lot of mobile devices and lots of websites won’t let you access the site without disabling the adblocker, usually along with an aggressive or sarcastic message directed at the user to blame and/or shame them for costing them revenue.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Like the company doesn't care in the slightest about me or anyone else with a disability or impairment.

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    That advertising and distracting click-bait for generating revenue are more important to companies than having their websites be accessible to people.

  • 19th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Recently - trying to find the menu for a restaurant and being unable to concentrate on the text due to scrolling banners; information only being available in video form which I can't concentrate on; and many times only a phone number provided for contacting companies when I can't use the phone.

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Websites with animated adverts, video adverts and scrolling banners all mean that I can't concentrate on the webpage and have to get someone else to read it for me, or have to resort to holding a book over the distracting part of the screen to block it from view.

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    It should be easier to search for and play videos, I manage but it’s not always easy.

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    The Big Hack survey was accessible.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and as though my disabilities are not my fault but web developers have made me feel that they are at times.

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Products not arriving when they say they will and difficult complex design layouts. These are both impossible to deal with when you have autism and a visual impairment.

  • 19th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    For example, completing Amazon orders but I tend to order from Amazon (reliable) or Sensory Direct for autism products I need as I can speak to a human about my order and get support to order what I want and need rather than struggling. I order most of my wants from Sensory Direct, LilBits and Chewigem, all companies who specialise in clients with ASD and can reassure over the phone if needed. Also their websites are accessible with Zoom fir iPad and iPhone as I’m also visually impaired.

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Things not turning up on the day they’re supposed to which upsets me due to autism.

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I'm not sure what's possible. Being able to book accessible caravans would really make my day

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    I appreciate that online accessibility it something that someone is looking at seriously.

  • 19th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    If I can't use a website or app to complete a task I'm specifically there for the level of disapointment is hard to quantify.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Not being able to complete something I need to do online makes me feel just as frustrated as I do when I can't complete basic tasks at home, it's upsetting.

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of email contact, or online chat options.

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    not specifically as I generally find a way but I should be able to do what I want first time without having to find a work around

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    N/A

  • 19th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    I wouldn't lose trust but wouldn't use it unless I had to

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    disabled, frustrated, under-valued, ignored

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    people not expecting that someone may need to set their screen to more than 100% and not ensuring their pages/sites will adjust to the screen setting of the viewer = we do not all use separate screen magnifiers

  • 19th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    if there is a "check the image" (i.e find the zebra crossing) to prove your not a bot thingy it doesn't resize for my screen and on some sites it doesn't allow me to scroll to see what boxes they want me to check - if this happens I cannot complete my order, complaint etc as I cannot prove I am a human - sometimes I can by reducing the screen size down and straining my eyes to be able to complete the task

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    I have to set my screen to 125% it is a problem when websites do not resize and I have to scroll left to right to see the entire page as well as up and down

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed, frustrated

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    General lack of awareness about accessibility requirements

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Pages that auto-refresh or auto update meaning I can't keep my place on a page if I'm taking too long to read it.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Access more online chats for support. It is the most accessible thing for me. That and for more companies to be aware of and able to use text phone calls, such as using NGT. A few times I have called with it and people won't use my text phone number to call me back.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated. I am very tech savy and most things are a really easy fix, but nobody puts in the time.

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of subtitles or information about if a venue is step free, has a hearing loop, or an accessible toilet.

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    General lack of awareness

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed at the organisation who set the task for not taking into account disabilities.

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The long winded questions

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch things with subtitles

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Devestated and unwanted

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to explain my disabilities and accessibility requirements again and again and again...

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to explain my disabilities and accessibility requirements again and again and again...

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Sort out my tax credits and apply for benefits. Won't let me register, don't know why, but won't accept my information and just asks me to call them.

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It would be really good for you to take this forward. Especially to government departments who only offer extremely outdated facilities for deaf people. Insurance companies and banks who are not as accessible as they really should be for the deaf. I've had to put a lot of financial services and bills into my husband's name solely because he can phone up to deal with any queries - which seem to happen several times a year. I've had all bills in my name since 1985 when I left home aged 18 years. If I didn't have him I would probably have to disclose private information to a carer to help me deal with this stuff.

  • 19th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Many more are offering online chat. Those who are bigger businesses or more customer service orientated have much quicker email responses than the used to, say 5 years ago. I often avoid businesses where there a number of reviews/reports of lack of online response when something goes wrong.

  • 19th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Sunlife as I've already explained. I'm a low gas and electric user as have wood fired heating and hot water. Absolutely no gas/electricity providers website has ever been able to deal with the low readings. It has often resulted in 3 emails for them to input the readings and then more emails to stop putting the monthly payments up and deal with any refund.

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Very angry, like I am discriminated against. I have many chronic health conditions, which mean I can't leave home without a carer and use a wheelchair outside of the house except for very short distances but being deaf is probably my biggest problem with contacting various organisations/government departments/businesses is the constant insistence of 'call us'. Government departments and banks being the worst as you have to deal with them. Businesses I just never shop/use them again and leave a review as a warning to others.

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of online chat, online chat but no facility to send you a copy of chat at the end, no email contact given. In this day and age why on earth should I have to buy a text phone, which cost 100s of pounds I don't have, to deal with Government departments? Best service nearly always comes from businesses selling physical goods. A significant reason that I use Amazon and eBay.

  • 19th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Sunlife home insurance, was unable to cancel as only phone numbers offered on website. After a lot of digging around found a complaints email address (only because I am quite skilled with searching internet) which I used to contact them. Not available on their website. Had an automated response but they didn't deal with the contents. Now on the verge of taking to the ombudsman.

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Constantly insisting that you need to put a phone number in to complete details for registration or for competitions, despite me being so deaf that the audiologist told me I'd be lucky to hear 50% of any phone conversation on the phone because I am deaf at the pitches which typically come at the start and end of words. I also have anxiety which really doesn't help. Worst culprit for phone only contact is easily Sunlife, was unable to cancel home insurance easily, eventually found an email address which I got an automated reply and no further response.

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not at the moment

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and stupid

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Seeing the text

  • 19th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I would like to access more general information. Read aloud options on websites would go a long way to help

  • 19th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    The survey was easy to complete

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    As the Internet is the defacto method for so many everyday tasks, it is disheartening

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The Internet in its current state is not set up to be accessible to sight impaired people like myself, text is small and very few sites offer the option of reading aloud the text on a page

  • 19th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    The Birmingham City Council site is particularly bad and a nightmare for fully able people to navigate let alone myself. Finding simple telephone numbers or necessary forms is almost impossible, often they are tucked away in a corner of a page where they are easily missed

  • 19th December 2019

    How does it make you feel when you cannot complete a task online?

    Not being able to complete tasks without phone calls

  • 19th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Websites being unintuitive to use

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Have subtitled meetings, auto generated closed captions, have speech to text and written record options without having to pay extra or premium memberships for them.

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated as I am usually more equal in a world where most communication is type.

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of accessibility options such as subtitling as standard. If my internet is slow, or someone else’s is, I am unable to lipread as it is unclear.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Useless, hopeless.

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Everything is about the hard sell. Many companies take advantage of people with disabilities by selling them 'snake oil' cures. I believe this should be more regulated.

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Usually depends if there are subtitles.

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Migraines make online tasks difficult. Concentration can be poor die to brain fog, fatigue, or anxiety.

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Many bus insist on phone calls. Anxiety & brain fog can make this difficult for me.

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not too much.

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Nope!

  • 18th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Netflix. Easy to use subtitles. A main option, Tick once, on for all. Same with bbc. Turn on unless you knock it off.

  • 18th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Now tv, didn’t give subtitles as an option. Went to Netflix. Subtitles on all.

  • 18th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Now TV
    More Details response for question:

    Not subscribed due to appalling subtitles

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated!

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Audio cues, (listen for the spoken word in all this noise being a prime example)

  • 18th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Watching TV if subtitles are not an option, are poorly transcribed (auto transcription is getting better, but it has mistakes), out is live with a massive delay between spoken word and subtitles

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    C.v

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Excellent

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and depressed

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Finding people who unstand

  • 18th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Hard to navigate

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    None

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Needs more mental health questions.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Angry

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Having to talk to someone.

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This survey was easy to use.

  • 18th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Local CouncilGov.uk
    More Details response for question:

    Often difficult to navigate and hard to find the information you need.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and annoyed.

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Verifying I'm human by choosing images that show x. Often difficult to navigate.

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    When forms are complicated and the amount of information requested is too much to deal with when you have brain fog.

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Poor layout of web pages. Pale colours on white background

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrated. my bank in particular have changed the layout of their website and it is a nightmare. I am even thinking about changing bank accounts

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Poor layout

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    If you enlarge your screen you often miss things like "submit/save" box

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Why can't all subtitles be as big as the ones on Netflix?

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    no

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    no

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    angry

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    when i can not see the font size

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    close my paypal account

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    a bit rubbish really, you could have practised what you preach and show examples of good and bad.

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    lack of trust

  • 18th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    I am having real issues with businesses demanding id, I don't have a passport or driving license and have a gov recommended id card but noone will accept it, this feels like indirect discrimination

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Refusal to email or no direct email communications, unwillingness to understand basic needs

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Really like the background colours on this site.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, stupif

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Too much on one screen... What yr looking at, plus adverts, plus other information and all on a bright screen

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I can do most things I need to do.

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    I don't own a smart phone so have to use a computer of some sort. Most apps now seem to be more phone orientated.

  • 18th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    Not that I can think of.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated!.

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Some web sites can be difficult to navigate.

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    The next time I fly to Ukraine, I will require help to navigate from one aircraft to another in such a short period of time. I have left hemiperisis but Lufthansa / Frankfurt Airport only allow 45 minutes to get from one aircraft to another when even an Olympic Sprinter would be hard pressed to achieve this - I have no hope. So far I've flown with Lufthansa numerous times and have still to see information about this when booking my flights.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and like my business isn’t welcome

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Overcrowded and over stimulating webpages with clashing colours poor contrast on text etc

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Lots of online forms don’t allow speech to text.

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Travelodge is a budget hotel chain I regularly use. They tell me to book a disabled room online and then call their call centre to arrange having the single beds in the twin room put together and choose for bath or shower room. We spend hours trying to contact them over the 7days between booking and trip. Got hung up on repeatedly, rang out repeatedly. Left emails. Gave and hoped needs would be met. Turn up room is down twisty narrow corridor and a platform lift both not really suitable for a powerchair. Room has various issues try to report it to reception on check out along with drawing attention to the fact they use the narrow corridor outside disabled room to keep laundry and house keeping trolleys so I can’t get out of the room independantly... oh you’re have to call the call centre... yeah that worked out well for us... ok email? Yeah again no joy.

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Book appointment at my gp surgery. Contact anyone by email/online as unable to speak on telephone.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, upset, angry

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not sure

  • 18th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Unable to book appointments at my go surgery or Male notes when ordering repeat prescriptions. Unable to contact appropriate people. Unable to use government services due to lack of explanation.

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Buy tickets for music gigs or experience days

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Struggling to find contact details instead of just sending an email

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Inadequate

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not having disabled options for buying tickets etc

  • 18th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Used an app for gaming which I enjoy but it keeps advertising gambling sites and other sites I have to pay for. The games also keep trying to get me to make purchases and I want to win the level without paying for it, even if I use up all my lives and have to wait until I can play again.

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    I shared an advert on Facebook by mistake instead of an article by the Daily Mirror. I have no physical disability but I have mental health issues. I felt stupid and deleted the advert for a private company. I meant to share a festive story about a chip shop in Cardiff opening on Christmas day to feed the homeless.

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Live chatting

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Very accessible questionnaire! This makes a change

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, angry and like I do not matter

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Unlabelled links and buttons

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Use my online banking fully. Complete forms which don't currently accept my auto fill. Find phone numbers so I can cut and paste to call rather than having to call one number to get another and try to record it and repeat it

  • 18th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Most are compatible with built in accessibility software now, which was rare just last year

  • 18th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    I've found most companies receptive to feedback, which is reassuring. If I can find a way of reaching them!

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Suicidal. Many people will avoid saying as much due to safeguarding concerns it raises, but informally many people tell me they feel the same.

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The fact that there are people involved somewhere along the line but I can't always reach them, and when I do they're not necessarily prepared for visually impaired customers.

  • 18th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Online banking is no longer accessible via Web, only via app, but some tasks require full website. Emergency proxy voting for disabled people required an online form I couldn't complete independently so I couldn't vote.

  • 18th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    Depends on the company. Sometimes I prefer to go in-store or phone up for help.

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Requirements for written consent online are defeating my visual impairment daily! We need a voice print option or something ASAP

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and angry

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Words not clear enough. Other people taking the Micky (dating sites)

  • 18th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Argos

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    nope

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    no it is a good survey and well put together

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    angry and inadequate as I like completing tasks and not being able to my head doesn't handle it well

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    i loose focus too easily

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Pissed off

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to buy items at the best price due to the site not being accesible

  • 18th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Press send buttons don't work with reader

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I can pretty much do everything.

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    The Big Hack is amazing

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Find a website that has jobs for disabled people

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    I never give up on the task I’m doing. If I can’t do the task, I ask for help

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    apps are hard to use since companies refuse to support ALL mobile devices

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    There’s so much to access, the text is hard to read.

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    Worried the task is deleted to universal credit I will get sanctioned if I don't find job, being disabled makes it impossible since I get little to no help from job centre

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    There is no website that helps disabled people find work in the UK.

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I look online for jobs disabled people can do but most searches I click on just open up another tab with same results its impossible to find a website that caters to disabled people. I think its criminal that there is no online help for disabled People finding work

  • 18th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Twitter and youtube have no customer support on the phone. In my opinion no social media site should operate without customer support via phone

  • 18th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Make a food order without anyone's help.

  • 18th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 18th December 2019

    How does it make you feel when you cannot complete a task online?

    It's very frustrating

  • 18th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    No image discriptions or a website not working with voice over technology

  • 18th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Many companies have competitions but their never accessible to blind people

  • 18th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    I just focus and get it done

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of understanding on the side of business. Lack of clear contact information.

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Apply for disability premiums from services like water and gas etc without having to spend hours on the phone ex0laining the ins and outs of my condition.

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not that I can think of at this time.

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Great idea!

  • 17th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    More straightforward and easy to use. Minimal thought needed, especially when fatigued.

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    It’s frustrating for me when shopping online, for example. There is never enough room on deceivers notes to ask the driver to wait as it takes me a long time to answer the door. I find most of the time any comments out are miss d. When filling out surveys and it asks your occupation rely any surveys have disabled /incapable an option, I always have to put unemployed but the fact I’m in the ESA support group means I’m not fit to work etc.

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    This is mainly due to not being able to go to the next stage in a process as it’s not clear how to .

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and useless

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Accessibility

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    The possibilities are endless!

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Easy to use on smartphone

  • 17th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies:
    More Details response for question:

    Companies’ recruitment sites for applying to jobs are usually awful

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I would like to have apos that I can use that are easy for when I loose my voice (the one hospital advised didn't recognise dyslexic spellings etc and kept giving out wrong words or jamming) I would like all apps where things get delivered, picked up or even those for taxis to have a box to advise that we need more time to answer the door etc, also if we have added needs like put a parcel on the side, or extra help required

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and helpless

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Being unable to find the information I need

  • 17th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Sometimes can’t watch videos because the audio is poor or there’s no subtitles.

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It's great that you are doing this and helping make things better for everyone and getting more understanding of disabilities

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Great idea but not convinced you are going about it the right way.

  • 17th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    It’s not so much about trust, but if there site is really difficult to use they really do have to have something I need to carry on using them

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed and fed up, things are so differcult everyday that being able to use the internet you just need it to work and apps to do what they say they will

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The most frustrating thing when the internet stops working, when it cant keep the speed you need to do the most basic things

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Sometimes apps simply don't work, you try everything and still it doesn't do what its ment to, you check your internet calls fine my end but apps just stop. It drives me mad

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    I find that most apps seem to of forgotten there are disabled people in this world. I know when I get things delivered most dont have a box to tick or a box to ask them to give me longer to get to the door as I cant race and answer the door. My local postman knows and will give me a good length if time to answer the door, so I think apps need to take into consideration time it takes us to get from one place to another etc

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrating

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Complete lack of understanding of the struggles of dyslexic users.

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Have recently engaged in the solicitor regulators authority to make a complaint about a solicitor & not impressed with their response when I raised the issue of being dyslexic.

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    order tickets on something and add a note explaining my condition without having to search for the contact email

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    no this is good i like this layout and colour scneeme

  • 17th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    easier= boohoo.com, tk maxx, library sites

  • 17th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Nottingham Theatre RoyalAmazon
    More Details response for question:

    prime has no subs on some vids and bad ones too

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    useless, unhelpful, not valuble to society

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    videos w/o subtitles

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    builded profile about myself

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    ordering tivckets and informing them of my needs etc

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    stupid

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    passwords

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    being dyslexic is problems

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    on the phone something its to thought Voice-activated sometime its difficult to get understood

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Great idea to raise awareness and prompt companies to be inclusive

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Do things without having an overwhelming time limit

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 17th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    More and more people are making image descriptions etc.

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No comments

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Its frustrating but if it cant be done on mobile ill try on laptop

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to ask the site for help or explain the problem

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Website /app form can have bits missing ie i have filled in the form & there is no submit button

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrating

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to explain yourself all the time

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Often no usable contact methods

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Get carer tickets for shows I have to ring up!!

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    I really want businesses like cafes etc to have accessibility icons so that we know where we can go. I really like chat boxes that businesses have but it would be good if the boxes were bigger. Functions like closing tabs need to be easier.

  • 17th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Google as you cab use speech technology and magnification doesn't affect it. I can give myself reminders and put things in the calendar with my voice. It would be great if it would read all of the chosen article tho. Ewans guide is good as it helps me find accessible businesses.

  • 17th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Facebook
    More Details response for question:

    It doesn’t have aby accessibility options and Facebook stories are incompatible with screen magnification.

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated!

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Size of the font, page colour and not being able to magnify text on all websites. Websites not listing if the businesses have accessibility when trying to book tickets or a meal out.

  • 17th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Booking accessible tickets. We often have to ring up which is difficult especially when hard of hearing.

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    The text doesn't always fit into a magnified site. E.g. I read Facebook on 175% magnification but certain things like facebook stories force me to have to turn the magnification down. Finding accessible places to go online is very difficult we need some sort of access badge businesses can use so that we can find accessible businesses easier.

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 17th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Subtitles are getting better and more common throughout TV apps, but some independent sites don't have subtitles

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    I'm not usually too phased by it, as I'll just move on to something else

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of content warnings. Distressing images, bright colours, flashing images or difficult to process auditory information

  • 17th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    I struggle to watch videos without proper subtitles, so a lot of my leisure TV time is dictated by which services provide the best subtitles

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Lack of content warnings for distressing images, noises etc

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No- but changes would make things much easier!

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It's been really straight forward

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    It's another way my independence is taken away from me. Frustrated Angry Belittled Childlike

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Websites during unhelpfull fonts, limited ability to increase front size. Bad formatting of websites, having to search for simple information because it's not in a logical place.

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Text on apps being small and not being able to increase its size. Too much 'information' both picture based and text based being displayed at one, leading to brain over load.

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No not at the moment

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Angry

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Sometimes I can’t see the words due to my visual impairment

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Anything that requires pressing two keys at once is difficult !

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated & annoyed

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Being timed out when filling in a form when dealing with a purchase or transaction.

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Bad design and inconsistent logic

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    If I have to speak on the phone I'll just give up.

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Requiring phone contact with no alternative

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated Irritated Fed up

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Sites that can’t zoom

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrated and angry

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Getting timed out if your response is too slow

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Pages not loading correctly or being told to submit details in the correct format even though they are correct

  • 17th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Loud music played in retail shops and poor lighting

  • 17th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    remove all the distracting popups, videos , messages aetc as they distract me from doing what i want

  • 17th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Nothing to add as companies will not listen anyway

  • 17th December 2019

    How does it make you feel when you cannot complete a task online?

    irritated

  • 17th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    flashing images and autoplay videos as they are very distracting

  • 17th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    when the text is too small

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Nice

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to contact a real person

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I'm not sure.

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 16th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    No, but timing out is a big issue. Many websites don't give enough time to type or think before typing

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed, frustrated

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Web pages that don't load properly and jump about so you end up hitting the wrong thing because your movement is slow, but the web page changing is faster. It's exhausting.

  • 16th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I often find the text is too small and there is no way to enlarge it, or it can be enlarged but it means I have to move the page from side to side to see it as rather than it being sized to the screen it just enlarges. It's very tiring having to do that. Buttons or tabs on a web page that are too small to hit easily and it's too easy to make a mistake if your mobility isn't great.

  • 16th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Unclear or too fast speech.

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    not really

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    no not really

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated and annoyed

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    websites or pages that don't have the relevant information even though searches bring them up as.

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This was easy to use and had appropriate n/a choices.

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I dont personally run into many issues, but I know website and video accessibility is very poor for people with visual or hearing difficulties.

  • 16th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Booking accessible tickets to events is the main issue I encounter.

  • 16th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    My disability is unique, so before I can attend a conference or festival or travel I have to find out if it can be accommodated. Buildings, trains and some airlines now pump fragrance into their spaces triggering anaphylaxis so it's become nearly impossible to travel and attend events in hotels safely. In cases where tickets are limited in quantity, you can't confirm your accessibility needs can be met before an event is sold out. At Heathrow Airport I was left waiting in a scented room next to duty free for wheelchair service to my gate. I had to wait in a hallway for over an hour and nearly missed boarding my flight because they forgot about me.

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Access all customer services for every website online.

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    nope

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    nope, very clear

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    sometimes fonts are too small to read

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, left out, ignored.

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Companies often don't allow you to access customer service online even when they are an online business.

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Vote in Local Council and General Elections!

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Also think that there should be a legal obligation for all employers to accept CVs instead of completing online applicatiuons!

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Worthless!

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    My application gets lost in a sea of other applicants, and I get rejected without even the decency of an interview! Very often, companies don't even offer specific feedback, in order to improve future applications, as suggested by so-called "experts"!

  • 16th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No options for needs at interview - not related to physical access (such as amending interview techniques to accommodate people who don't do well at comptency-based interviews).

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Change the background, or slow audio description/word read out.

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It's nice this is being investigated & asked how the general use is impacting people's lives in there day to day.

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Inadequate, Left Out & emotionally fatigued.

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The inability to change or personalise to my needs.

  • 16th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Unable to read or concentrate.

  • 16th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Lack of accessibility to change background colour to see and read from.

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I would like to access information

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Improve the way it has been set up and

  • 16th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    Because their website doesn’t work

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoying Angry

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    All types of staff Not able communicate with them or access information

  • 16th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    The internet is not work or the website

  • 16th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Can’t access information most of the time and waited for a long period of time to get back to the website

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Really clear and easy to use

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Angery and frustrated

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Small type, misleading information, no contact information and hard to navigate websites. The lack of subtitled videos is apauling

  • 16th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Can't think at minute

  • 16th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It's good we have people fighting our corner to raise awareness

  • 16th December 2019

    How does it make you feel when you cannot complete a task online?

    Stupid

  • 16th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Minefield of pages trying to find the contact page

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Very easy to use

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Unvalued

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Knowing that the source of information or news is trust worthy.

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Cinema tickets

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Poor layouts, unable to access pages “where they should be”

  • 15th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Difficulty contacting companies as only option is via telephone. Unable to purchase some tickets as no free carer option available.

  • 15th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: EBay
    More Details response for question:

    Almost impossible to contact customer service

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When things require a lot of typing I can struggle to complete a task, even basic information as not all sites have automatic filling in of my info that I have logged in my computer

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Useless and not worthy

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    If it crashes. And when they only offer a bsl option for deaf and not subtitles

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Hide unnecessary sensory noise

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    N/a

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Upset and if important, stressed. I also have cPTSD which has a knock on effect on my neuro disease

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Flashing and moving images, too much text, too much sensory overload Also not being able to speak to a human about my complex issues as FAQs or bots never enough

  • 15th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Depends on how how unwell I am that day and how bad my cognitive dysfunction and sensory intolerance is. When bad I can't even use a screen. If something has flashing images it's impossible. I sometimes have to cover screens where they're flashing but if unable I have to leave the site

  • 15th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Due to neurological ans cognitive problems I can't read large chunks of text, They need to be broken down into smaller paragraphs and sections. Plus a lot of text is too small and I can't read even with glasses. My biggest issue online though is moving ads. I have neurological sensory intolerance and they make me sick and unable to look at the site or app I'm using.

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    N/a

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    At times finding accessibility information on websites

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    I can't think of anything currently (fatigue can make memory etc hard sorry)

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This is good font and easy to navigate on my phone

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Disappointed, angry with myself, distressed, exhausted, hopeless, useless

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Font which isn't readable (e.g. Colours or size)

  • 15th December 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    I often power through and do things that are necessary but things are often hard and take a lot of energy/focus which makes me more unwell afterwards

  • 15th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Font/colours not being readable e.g. red text or not being able to zoom enough/at all Things requiring phone calls despite having an app (e.g. taxis, not being able to book through app but managing to book if calling) Websites/apps requiring precise clicks or fine motor control

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not sure

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Pressing wrong key accidentally and losing page

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Pay Utilities bills / bills

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Forms were easy to use.

  • 15th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    The investment Scope has made in its online community from the 16th December.

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrating.

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Trusting of news sources.

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Everything

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Useless and thick

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    No being able to undertsand how to use some of the websites

  • 15th December 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    To complicated so i give up

  • 15th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    when i tell people my problems hoping they would understand how to help me i just get treated like im stupid

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Pay bills, shop, banking

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Use of big clear text Is helpful

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, upset, worthless

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The lack of thought for people who are impaired

  • 15th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Not being able to watch shows on sky TV due to lack of subtitles

  • 15th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Spotify
    More Details response for question:

    I want to use voice activation but it doesnt seem to exist in the UK app.

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    N/a

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Sometimes I want to email someone to discuss my requirements but they only give a phone number. I find email much easier to get my point across.

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Search easier with my voice and use Facebook easier

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Thank you for doing it

  • 15th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Amazon is using more clearer wording and no pop ups

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and stupid

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to use my hands so much. Also being confused by things.

  • 15th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    If they do not make it clear where to click through too. I have missed the final click on some orders because they are hidden and I've had trouble scrolling down. So I think I've ordered it and it hasn't gone through.

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Vote in General Elections

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    This is a positive step forward, for ease of use

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Website navigation

  • 15th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    The ability to talk about disability more freely on social media - I still feel like it’s a niche topic for many.

  • 15th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Seems great!

  • 15th December 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    I think there is more awareness of things like text size and audio descriptions, although you can also find more accessibility features in browser which helps.

  • 15th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    It would discourage me from wanting to use their services.

  • 15th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and left out, although thankfully this happens rarely

  • 15th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of awareness and people using impairments as inspirations in social media

  • 15th December 2019

    Please select any issues from the list below that you have experienced online

    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    PA support lacks a high standard of support for special needs people.

  • 14th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not that I can think of

  • 14th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Sounds good and hope companies listen to your findings

  • 14th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Websites not having accessibility information

  • 14th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Insistence of companies and services to use phone even when I can't do it. Wide ranging, from banks to the mental health crisis line.

  • 14th December 2019

    Is there anything you would like to do online that you currently are unable to do?

  • 14th December 2019

    Do you have any feedback about this site or the Big Hack generally?

  • 14th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed,

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I always find certain things annoying me.

  • 14th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and like the organisation doesn’t care about disabled people

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Accessibility information is often hard to find or an afterthought

  • 14th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Nothing as of yet

  • 14th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Its good our views and opinions are being taken into consideration

  • 14th December 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Google
    More Details response for question:

    Google is quite simple and uncomplicated to use.

  • 14th December 2019

    How does it make you feel when you cannot complete a task online?

    Makes me feel worthless and upset

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not able to access what you need. Not having the facilities/options which makes things easier for us.

  • 14th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I suffer from rheumatoid arthritis which causes joints inflammation. When this occurs even typing or moving a mouse is unbearable.

  • 14th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Facilities and locations for disabled people (e.g in an airport) are very very far and also quite isolated from everyone else. When one is out shopping there isn't evident help/assistance.

  • 14th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Sort out accounts

  • 14th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    Thank you for asking our opinion

  • 14th December 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed and depressed

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to speak to a real human

  • 14th December 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Using the automated chatbots when you actually need to call someone

  • 14th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 14th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 14th December 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    Online shopping

  • 14th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    My disability is mostly hidden unless I walk. So get judged to quickly. So if eg using live chat.. have to explain myself in more detail.. eg food deliveries

  • 14th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Specsavers..booked appointment online. Could not tell them about my wheelchair on the form.. went for appointment.. for eye test. Not accessible for me as had a wheelchair and unable to walk due to severe copd Re emails.. not just for disabled persons.. many websites do not show an email address. I find the contact us forms less reliable than being able to send an email where we have a copy of what is sent.

  • 14th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 14th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 14th December 2019

    How does it make you feel when you cannot complete a task online?

    Like smashing the laptop up

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    No access to disability aids

  • 14th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I live with a long-term health condition, but many companies assume disability is being in a wheelchair, they have very little understanding of non-visable disabilities.

  • 13th December 2019

    How does it make you feel when you cannot complete a task online?

    frustrated, but not too bad

  • 13th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 13th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 13th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and useless

  • 13th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Finding contact details

  • 13th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    It is the first time I see this we side and so far I am okay with it

  • 13th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated andnervous

  • 13th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Unlabeled batons, missing or poor description of graphics

  • 13th December 2019

    Is there anything you would like to do online that you currently are unable to do?

    Patience

  • 13th December 2019

    How does it make you feel when you cannot complete a task online?

    Patience

  • 13th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Waiting time

  • 13th December 2019

    How does it make you feel when you cannot complete a task online?

    Stupid

  • 13th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Distractions on a page - moving adverts , pop ups

  • 13th December 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Natwest
    More Details response for question:

    They had webchat then said I’d need to phone or go in the branch which wasn’t possible.

  • 13th December 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Very
    More Details response for question:

    Very had good webchat

  • 13th December 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated upset angry

  • 13th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of webchat or limited services via web chat.

  • 13th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Staff that dont understand about the text relay service and then talk about you instead of addressing you directly.

  • 13th December 2019

    Do you have any feedback about this site or the Big Hack generally?

    no

  • 13th December 2019

    How does it make you feel when you cannot complete a task online?

    Doesnt worry me unless it is something official like government

  • 13th December 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Fonts too small and no option to make them bigger

  • 13th December 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Lack of provision of email or text to contact people and just giving a phone number. I cant use a phone (deaf).

  • 28th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    I think most people dislike filling in forms.

  • 28th November 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    There is a problem with S4C subtitles because some spoken songs or words are claimed to have copyright issues that prevent subtitling spoken Welsh to subtitled English. This problem has existed for over 20 years and S4C have done nothing to resolve it. It is easier to do nothing than make an effort.

  • 28th November 2019

    Is there anything you would like to do online that you currently are unable to do?

    find out how to communicate with Banks by email.

  • 28th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    It takes a lot of time to catch up with news as compared with the BBC text news service.

  • 28th November 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Government Departments are vey difficult to contact by deaf people. Have limited or mo email services

  • 28th November 2019

    How does it make you feel when you cannot complete a task online?

    BBC are to remove their text services which gives us news on pages 160 and sports on 300. Tis makes it more difficult for older deaf people who may not be computer literate enough to use alternative electronic technology. This amounts to discrimination by BBC.

  • 22nd November 2019

    Do you have any feedback about this site or the Big Hack generally?

    This site is easy to read for someone with visual issues

  • 22nd November 2019

    Is there anything you would like to do online that you currently are unable to do?

    Change their website colours if it's in a format I cant use

  • 22nd November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having too many selection boxes or vague questions

  • 22nd November 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    It depends how much I want from the website- like if I really want to buy something

  • 22nd November 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 20th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    I hope this project gets more traction than it's got so far - this could actually make businesses sit up and pay attention.

  • 20th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 20th November 2019

    Is there anything you would like to do online that you currently are unable to do?

    I'd like to be able to deal with more things online without having to phone people - my autism makes phonecalls difficult, especially since I have auditory processing issues.

  • 20th November 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    No

  • 20th November 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    No

  • 20th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Forms which don't explain what type of data they want or why they want it. Pages which don't tell you that you're submitting a final answer until you've done so. Pages which use ambiguous wording.

  • 20th November 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    No.

  • 20th November 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed.

  • 20th November 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, stressed, angry - why is it this difficult? (Especially given I've done accesssible design web dev work, so I know how easy it'd be to fix some of these things).

  • 20th November 2019

    How does it make you feel when you cannot complete a task online?

    It feels like I'm wasting my time and energy.

  • 20th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    The Big Hack website has great accessibility because it has: - Good contrast between background and text - Simple user interface - Easy to navigate - No clutter

  • 20th November 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Too many advertisement pop-ups.

  • 20th November 2019

    Is there anything you would like to do online that you currently are unable to do?

    Use Instagram to upload pictures online.

  • 20th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    I find that the most frustrating part of the internet for me would be the increasing number of websites with a 'cool' look that affects usability. Form over function. Another issue is that some social media platforms especially Instagram don't allow full functionality online, so you can only upload pictures to Instagram from the mobile phone app because it has a camera.

  • 20th November 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: NetflixFacebookAmazon
    More Details response for question:

    TV subscription packages especially Netflix/Amazon Prime the user experience is terrible, it’s difficult to search or find what you want to watch and it’s difficult to differentiate between free content or rent/buy series as there is too much visual information on the screen.

  • 20th November 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: BBC | Twitter | Amazon | Youtube
    More Details response for question:

    I find that YouTube and the BBC have a good set of subtitling options available.

    Compared to other retail websites I find that Amazon has the best user experience, it’s easy to navigate/search for items and buy them with as few clicks as possible.

  • 20th November 2019

    How does it make you feel when you cannot complete a task online?

    It actually makes you feel stupid and that you unnecessarily wasted your limited energy leading to fatigue for the rest of the day without accomplishing the task.

  • 20th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    Please help raise awareness and I’ll continue to on my Twitter. It’s amazing you are doing this research thank you!!

  • 20th November 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Yes klm won’t answer calls they cut me off

  • 20th November 2019

    Is there anything you would like to do online that you currently are unable to do?

    Raise awareness for all disability’s Voice chat rather than text

  • 20th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    No tone in messages with autism creates difficulty understanding what I can do to resolve a situation

  • 20th November 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    KLM cancelling flights and not allowing luggage to check in for medical purposes.

  • 20th November 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, Unwell, anxious and defeated

  • 20th November 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 20th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    great work

  • 20th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    lack of a resource to aid in accessibility training.

  • 20th November 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    Amazon is a great example. there are accessibility issues on the site, primarily in the returns centre. But I wouldn't stop using them. Companies can change and it's important not to develop distrust.

  • 20th November 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Amazon | EBay | Facebook | Twitter
    More Details response for question:

    far too many to list them all.

  • 20th November 2019

    How does it make you feel when you cannot complete a task online?

    Depends on the task. Sometimes indifferent, sometimes mildly frustrated until a workaround is found.

  • 20th November 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    social media (sites and apps are getting easier), shopping (sites mostly easier though eB ay has some recent access issues, apps mostly easier too though amazon still has issues under iOS).

  • 20th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    no

  • 20th November 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    because i cant get to register on a site that has those number and letter starts with i am not a robot so you got to put the same shown on screen but always hard to get right so i give up

  • 20th November 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    the im not a robot when you got to put in letters and number find it very hard to make them out most of the time and end up giving up on the site or get times out audio say them to quickly to follow

  • 19th November 2019

    Is there anything you would like to do online that you currently are unable to do?

    no

  • 19th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    finding things on web sites

  • 19th November 2019

    How does it make you feel when you cannot complete a task online?

    remembering passwords and user names when apps get updated you can lose them

  • 19th November 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Most apps have an auto login feature, which makes it more accessible for me. I have memory loss issues which make remembering passwords difficult.

  • 19th November 2019

    How does it make you feel when you cannot complete a task online?

    grr

  • 14th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    I enjoyed providing information and hope it will be helpful.

  • 14th November 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Having mentioned considerable difficulties with Lastminute.com, I persisted and got there in the end. I may be obliged to do the same with TfL. I would have more trouble if I wasn't stubborn!

  • 14th November 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    TfL have no clearly visible E-mail address. It took me a full day of searching to locate one and I don't know if it works. A wait for accessible travel services is by no means the only issue as often one can't get them or they are unsuitable. Dishonest information On-line that has had a negative effect on me as a disabled person.

  • 14th November 2019

    Is there anything you would like to do online that you currently are unable to do?

    Use On-line banking. Get what I want when doing On-line shopping by being totally facilitated to do so.

  • 14th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Sites that claim to be disabled-friendly, such as TfL, and are not - then having to fight this, which can involve a tremendous struggle.

  • 14th November 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    I wouldn't go near the Lastminute.com website ever again. I have lost trust in Shearings (although only partly as a result of website concerns) and no longer use them. But I do still use Barclays although I may yet change banks.

  • 14th November 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Barclays | Airbnb | Shearings | British Gas | Tesco | Holiday Gems | Lastminute.com | Transport For London
    More Details response for question:

    I am a Barclays customer, but, having found their website too much of a struggle to use, it isn’t available to me.
    The holiday company websites listed above are difficult to use in the sense that they can be less than straightforward and be misleading. Lastminute.com are particularly remiss when it comes to a misleading website, so much so I took them to court and won.
    The Transport for London website has proven difficult to use when it comes to a) locating information, b) using their Contact form.
    Tesco, British Gas and Airbnb sites can be difficult to use by virtue of being somewhat hit and miss.

  • 14th November 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: The TelegraphThe SpectatorAmazonGoogleWikipediaEnglish Law WebsitesDerby Combined Court CentreNational ExpressNational GalleryRoyal Opera HouseCo-operative TravelGov.uk
    More Details response for question:

    https://www.telegraph.co.uk/
    I enjoy reading The Telegraph On-line but was having trouble with adverts on the site that moved to the extent they were making me dizzy. I did need assistance from a computer savvy carer to get something done about this, but it is increasingly the case that the movement is suppressed and I’m not being distracted or made to feel unwell.
    https://www.spectator.co.uk
    With The Spectator I was easily able to contact them On-line re. a problem with accessing the site and it was resolved quickly and
    efficiently. In short effective use of the website is facilitated.
    https://en.wikipedia.org/wiki/Main_Page
    I use Wikipedia and the Google Search Engine facility to locate information and find doing so to be problem-free. As for Amazon’s website, I don’t visit it very often but when I do find the site easy to use and comprehensive.
    Government Websites are easy to use. Although they are less than great in the sense they are too general and often of limited help https://www.gov.uk/guidance/rights-of-disabled-passengers-on-transport#history is useful. Similarly, websites for looking up questions of law tend to be OK. https://courttribunalfinder.service.gov.uk/courts/derby-combined-court-centre
    In the recent past I have had reason to use the Derby Combined Court website and it is easy to use, helpful and results are positive.
    I regularly use the National Express website for booking coach tickets and am completely happy with it. In addition, the site includes a dedicated disabled persons’ facility (ADDL NX) that is excellent.
    https://www.nationalgallery.org.uk
    The National Gallery website is professional, nicely set out and easy to use.
    https://www.roh.org.uk
    The Royal Opera House website is easy to use and contains a lot of information on access, disability provision and concessions for disabled-plus-carer.
    https://www.cooptravel.co.uk
    The Co-operative Travel website is fine as far as it goes, but I like to deal with one of their human operatives, who are definitely the icing on the cake.

    I do not use apps as I lack the know-how.

  • 14th November 2019

    How does it make you feel when you cannot complete a task online?

    Concerning my recent experience of seeking to complain On-line to TfL, difficulties with doing so have added to the distress and frustration caused by the issues I wish to complain about, including failures to make reasonable adjustments for disability. Although I eventually located an E-mail address specifically for disabled customers I still don't know if my complaint has been received, given I've had no acknowledgement and I'm wondering if said E-mail address might not be manned!

  • 11th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Small writing

  • 11th November 2019

    I would lose trust in a company if I was unable to use their website or app

    Disagree
    Follow up response for question: Are there any specific examples you can give us?

    Charity shops

  • 11th November 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies:
    More Details response for question:

    Hard to contact customer support

  • 11th November 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies:
    More Details response for question:

    Shows where all the deals are

  • 11th November 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed

  • 11th November 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Amazon is getting harder to contact customer services if there's a problem.

  • 07th November 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    When I’m unable to hear and there are no subtitles or visual alerts. When trying to book for a hotel online and then not offering accessible room online booking only by phone. Not being able to book accessible travel online having to phone but I am deaf in one ear so struggle to talk on the phone.

  • 07th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    It seems to assume that everyone is able and only seem to cater to a specific demographic. There isn’t much thought into sight impairments, hearing impairments, sensory difficulties, etc.

  • 07th November 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    I found it difficult to read online arrivals on news sites because of the harsh bright backgrounds and constant pop ups causing overwhelming

  • 07th November 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated. Because it makes me feel disabled and useless.

  • 07th November 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Larger fonts, sound alerts, notifications to remind for memory difficulties, customising colour scheme and lighting options to make it less overwhelming.

  • 05th November 2019

    Do you have any feedback about this site or the Big Hack generally?

    Nicely designed with accessibility in mind.

  • 05th November 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Time-out

  • 05th November 2019

    Is there anything you would like to do online that you currently are unable to do?

    I can do the main things like banking and paying Bill's but being a slow typist because of my Parkinsons, they can time-out before I finish. I can get quite fed up after a number of attempts I abandon what I'm trying to do for the day.

  • 05th November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Poor design that ignores the possibility that someone using the internet is over 50 and therefore nifty designs might look good but are way too complex and lack an intuitive structure.

  • 05th November 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Leeds Credit Union
    More Details response for question:

    Buttons are far too small

  • 05th November 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated! When a web-site has buttons too close together, too small or just in a strange place the resulting chaos from pressing the wrong one because of poor micro movements (I have Parkinsons) is extremely frustrating. Typing this on a tiny virtual keypad is tiring as well.

  • 04th November 2019

    How does it make you feel when you cannot complete a task online?

    It makes me feel like I'm being penalised for being disabled

  • 01st November 2019

    How does it make you feel when you cannot complete a task online?

    Disempowered

  • 01st November 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Online banking apps/sites seem to be getting better - no need for phone calls as they have inbuilt chat function which is great for deafies

  • 01st November 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 01st November 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 01st November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not everything I'd compatible with a screen reader.

  • 01st November 2019

    How does it make you feel when you cannot complete a task online?

    I get frustrated and it often means I have to not use my phone and power up my laptop just so a website can be accessed properly.

  • 01st November 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Amazon, for example offer one click purchase having which helps when you have limited dexterity.

  • 01st November 2019

    Do you have any feedback about this site or the Big Hack generally?

    I appreciate the fact that this organisation has provided a platform to raise these concerns so consumers with disabilities and conditions can put forward their input and be heard and included. Many thanks.

  • 01st November 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I am sometimes unable to complete transactions due to poor website accessibility. I regularly have problems with game navigation due to inconvenient design. I often have to stop watching videos because subtitles are faulty or unavailable.

  • 01st November 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Ableism. I have encountered representatives of businesses who are not only unequipped and unprepared to assist customers with more specific needs, but who clearly do not want to have any contact with us at all. I have witnessed and experienced this as both a customer and a staff member, and as both an ablebodied and disabled person.

  • 01st November 2019

    Is there anything you would like to do online that you currently are unable to do?

    I would like to be able to watch more videos online but I miss out on many due to the fact that such a high number are without subtitling.

  • 01st November 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    As a disabled person, I find the most frustrating thing about using the internet to be lack of inclusion and awareness. One example is how few videos have subtitles available.

  • 01st November 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    I have withdrawn my patronage from businesses which I do not believe to be disability aware because it shows a lack of consideration and unwillingness to expand demographic by reaching out to a wider and more inclusive customer base.

  • 01st November 2019

    How does it make you feel when you cannot complete a task online?

    When I cannot complete a task online, it makes me feel frustrated, defeated, and excluded.

  • 31st October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Certain text colours are difficult to read..... for example..your text in green is blurry to me.

  • 31st October 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    I wouldn't necessarily lose trust as websites can go offline or freeze up so quickly the company haven't yet realised there's a problem

  • 31st October 2019

    How does it make you feel when you cannot complete a task online?

    It makes you feel frustrated because using online applications is supposed to be easier.

  • 31st October 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Mostly websites are easier to navigate . I'm visually impaired and find certain text colours against background colours difficult to read at times.

  • 31st October 2019

    Do you have any feedback about this site or the Big Hack generally?

    Good-size fonts

  • 31st October 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I give up

  • 31st October 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 31st October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Small fonts and confusing websites

  • 31st October 2019

    How does it make you feel when you cannot complete a task online?

    Frustration and disappointment

  • 23rd October 2019

    Do you have any feedback about this site or the Big Hack generally?

    Good to obtain info of problems and also positive experiences.

  • 23rd October 2019

    Do you have any feedback about this site or the Big Hack generally?

    Good to obtain info of problems and also positive experiences.

  • 23rd October 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Tried to book a holiday and were unable to find out which floor the bedroom was on. Need ground floor.

  • 23rd October 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Train travel can be a problem when requesting assistance with suitcases. We get assistance booked then on arrival find they are confused or questioning due to husband's impairment being a hidden one.

  • 23rd October 2019

    Is there anything you would like to do online that you currently are unable to do?

    Unsure

  • 23rd October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Getting passwords wrong, then having difficulty obtaining new ones. Dexterity with arthritis fingers

  • 23rd October 2019

    How does it make you feel when you cannot complete a task online?

    Think it's down to my age (64) rather than any of my disabilities / illnesses.

  • 22nd October 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 22nd October 2019

    How often are you unable to complete a task online?

    Quite often
    Follow up response for question: Can you give any specific examples?

    Unable to book tickets to theatres or gigs. Unable to find accessibility information for business and services online. Unable to flag to companies I have access needs. Eg utility company, dr clinic

  • 22nd October 2019

    Is there anything you would like to do online that you currently are unable to do?

    I want to book wheelchair spaces for EVERYTHING online. Cinema. Theatre. Train. Taxis. Everything. I want to be able to book online. Easily. Not on the phone. Not via email over several weeks with a phone call later. I want all of it to be bookable online and easily.

  • 22nd October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to root around websites for physical businesses/public services to find their accessibility information - which often they don’t actually list. Things like if they have steps or lifts wrc and being forced to email and wait several days or phone or just not use them and spend hours finding an alternative. Websites should provide information. Clearly. Upfront. In an easy to navigate and read way.

  • 22nd October 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed. Angry that I may have to go to great lengths to accomplish this what should be simple task. Eg pay someone else’s costs to do so. Arrange someone to call. Pay large unecessary sums to accomplish the task in another way or with another company etc

  • 18th October 2019

    Do you have any feedback about this site or the Big Hack generally?

    Not really, looks interesting

  • 18th October 2019

    Is there anything you would like to do online that you currently are unable to do?

    I'd love an app like uber but for people to push my wheelchair when my arms are too tired!

  • 18th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    websites that don't work properly

  • 18th October 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed

  • 17th October 2019

    Is there anything you would like to do online that you currently are unable to do?

    There is to many to mention I would love to have some training on how to use things online

  • 16th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    If you can’t spell properly Not understanding the app Online banking can be difficult

  • 16th October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrating annoying

  • 16th October 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Apple
    More Details response for question:

    I remember Tim Cook stating that he does not consider ROI when creating products accessible to disabled people, he does it because he feels it is the right thing to do.

  • 16th October 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Apple
    More Details response for question:

    I remember Tim Cook stating that he does not consider ROI when creating products accessible to disabled people, he does it because he feels it is the right thing to do.

  • 16th October 2019

    How does it make you feel when you cannot complete a task online?

    Annoyed, sad

  • 16th October 2019

    Do you have any feedback about this site or the Big Hack generally?

    I hope the companies actually take the feedback on board

  • 16th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Pop ups. If you block them you dont see things you actually want to see, if you dont block them, you can end up on a mystery tour of the net, completely losing focus on what you actually want to do

  • 16th October 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    I had problems with a non adaptive site belonging to a mobile phone company. I took my business elsewhere

  • 16th October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, upset and as though my input isn't as valid as everyone elses

  • 10th October 2019

    Do you have any feedback about this site or the Big Hack generally?

    Lots of good resources on Activity Alliance

  • 10th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not user friendly. Small writing. Flashing videos or gifs. Videos as the wireframe homepage.

  • 10th October 2019

    How does it make you feel when you cannot complete a task online?

    It doesn’t apply for my impairment but annoys me that organisations/companies don’t see the ‘business case’

  • 09th October 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 09th October 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Returns are difficult

  • 09th October 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Contact info doesn't work or let me be in touch with someone

  • 09th October 2019

    Is there anything you would like to do online that you currently are unable to do?

    Purchase tickets using my Access, CEA or Hynt cards. You have to phone the box office for some venues.

  • 09th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    When they are confusing or repetitive or make it hard to get information I need

  • 09th October 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    Shopping

  • 09th October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated. Angry. Like I have nowhere else to turn.

  • 09th October 2019

    Do you have any feedback about this site or the Big Hack generally?

    Accessibility Testing

  • 09th October 2019

    Is there anything you would like to do online that you currently are unable to do?

    Accessibility Testing

  • 09th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Accessibility Testing

  • 09th October 2019

    How does it make you feel when you cannot complete a task online?

    Accessibility Testing

  • 09th October 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Accessibility Testing RK

  • 09th October 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    When i struggle i ask my daughter to help but she has a busy life and a family.

  • 09th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The sites treat you as if you are mentally impaired and not just physically impaired.

  • 09th October 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    I am partial sighted and have left hand deficit due to stroke. Ti carnt read them and often end up ordering several of the same items.

  • 09th October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated i used to be so good with computers

  • 09th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The general lack of accessibility for all. I personally find the lack of control over my information online difficult and as such find it easier to just not use a service that is not transparent in their approach. They really should make it easier for us to understand the details of the services but generally it is so difficult to find the information you want and then they use such complex wording on top of that. I just find myself not using services like this.

  • 09th October 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    No specific examples but it shows a lack of care and consideration towards consumers which would be enough for me to use other services that do.

  • 09th October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated, stupid and annoyed by the process.

  • 09th October 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Videos without subtitles, such as film trailers, news on social media, and live webcasts.

  • 09th October 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Reliance on auto-generated subtitles as "good enough" when they are poorly timed, full of errors, and sometimes outright offensive.

  • 09th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Lack of live online, text-based support when I cannot complete a task myself without calling a helpline number.

  • 09th October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and useless - I cannot call helpline numbers due to my hearing loss so often feel like my only other option is to ask a hearing person to help.

  • 09th October 2019

    Do you have any feedback about this site or the Big Hack generally?

    The font, text size and site colours are wonderful I didn't have a single issue with reading or taking part in anything

  • 09th October 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    I have issues with reading some websites because of poor layouts, font types and text sizes I usually end up closing the site if I struggle

  • 09th October 2019

    Is there anything you would like to do online that you currently are unable to do?

    I would like to be able to change the colours of websites to make them easier to read so that I don't have to keep adjusting the brightness of my monitor

  • 09th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to visually see the text of what I'm trying to read or buy Sites that use drop down menus that vanish right away if you move the mouse of the menu

  • 09th October 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Some clothing websites use text sizes, colours and fonts that are hard to read and their uses of drop down boxes that disappear if you move the mouse away a tiny bit is appalling

  • 09th October 2019

    Are there any websites or apps that you find difficult to use? Please add all that apply below.

    Companies: Sainsburys
    More Details response for question:

    Their home shopping website is so full of information which can cause an information overload it’s also very hard to navigate

  • 09th October 2019

    Are there any websites you find particularly easy to use? Please add all that apply below.

    Companies: Twitch
    More Details response for question:

    Recently Twitch had a full redesign of their website that let’s the end user change the sites colours, text sizes, fonts and made it easier to navigate the whole website

  • 09th October 2019

    How does it make you feel when you cannot complete a task online?

    It's horrible not being able to read the text or instructions on the screen because it becomes blurry or jumps around it is really demoralizing

  • 09th October 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Some apps have the functionality to turn off any button holds to proceed and may websites let the user change text size, font and some even have a read aloud function

  • 08th October 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    I emailed a mobile phone company with a problem and explaining I was deaf. The response was you can call us or if you want to continue with email..... - like this was an imposition on them!

  • 08th October 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch videos

  • 08th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Videos without subtitles, incomplete or incorrect subtitles, where text is on screen which makes the subtitles hard to read, poor audio / low volume on videos

  • 08th October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated - with a little bit of thought I would be able to do so.

  • 07th October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Excessive amount of unnecessary information

  • 03rd October 2019

    How does it make you feel when you cannot complete a task online?

    frustrated

  • 03rd October 2019

    Do you have any feedback about this site or the Big Hack generally?

    the community need to be way more user friendly. coloured text. emojis. board skins.

  • 03rd October 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    activating my bank card online as voice over didnt follow the page layout right so i didnt know where to tap. then i need to put in numbers from a card reader. so trying to hear 2 things at once.

  • 03rd October 2019

    Is there anything you would like to do online that you currently are unable to do?

    use all websiteseasily and freely.

  • 03rd October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    its not designed for sound. it either reads too much or too little. how sites do not automatically alow alt codes. that things r not so user friendly like adding ur own colour to things.

  • 03rd October 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    i do not use natwests website rver just the app as i find the site too much to navigate round.

  • 03rd October 2019

    How does it make you feel when you cannot complete a task online?

    annoyed. i even turned voice over off to do this as it does not follow the screen very well compared to the visual colours i see. it is frustrating that in a time where most people have internet in there homes and on there phones that there r still inaccessible sites and apps.

  • 03rd October 2019

    Do you have any feedback about this site or the Big Hack generally?

    It is great and definitely needed in order for disabled people to have equal access online. With the accessibilty regulations in place, I think this is perfect time to do something like this and will be extremely positive

  • 03rd October 2019

    Is there anything you would like to do online that you currently are unable to do?

    Shop on most clothes websites, it would be great if they added detailed descriptions of clothing

  • 03rd October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to navigate it with my screen-reader

  • 03rd October 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 02nd October 2019

    Do you have any feedback about this site or the Big Hack generally?

    This is a great initiative!

  • 02nd October 2019

    Is there anything you would like to do online that you currently are unable to do?

    I can do most things online but sometimes with great difficulty

  • 02nd October 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Not being able to zoom in on small print

  • 02nd October 2019

    I would lose trust in a company if I was unable to use their website or app

    Neither agree nor disagree
    Follow up response for question: Are there any specific examples you can give us?

    Amazon

  • 02nd October 2019

    How does it make you feel when you cannot complete a task online?

    It makes me feel like I’m not independent and that I’m helpless. It makes me feel like I’m adhering to the stereotypical conventions of blind people

  • 02nd October 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    There is more knowledge about how to make websites accessible to those who are visually impaired. Smartphones are making tricky websites easier as the method of interaction is similar to someone who isn't using a screen reader. However there are still many apps that have unlabeled buttons, or areas that are not read out, that are therefore unusable by a screen reader user

  • 28th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Having to read lots of information before being able to do what I want or need

  • 28th September 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated

  • 28th September 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Just generally adding captions as an option and voice control for high fatigue or pain days

  • 28th September 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated as I would then have to call somewhere

  • 28th September 2019

    How does it make you feel when you cannot complete a task online?

    Luckily I don’t have a physical problem that makes using the internet difficult

  • 26th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    Great idea

  • 26th September 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Applying for job seekers, passport, driving license etc

  • 26th September 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Lack of trained staff to help with form filing for job seekers.

  • 26th September 2019

    Is there anything you would like to do online that you currently are unable to do?

    Not sure

  • 26th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Filtering information or services most dont have a phone number any more.

  • 26th September 2019

    How does it make you feel when you cannot complete a task online?

    Very frustrating

  • 26th September 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    I use alot of educational services and they seem to have how to videos on alot of them which really help me.

  • 26th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    Yes thanks for bringing this to our attention. Needs to easier for every one to use on line services. In these times. People of our community are experiencing a lot of changes, adaptions there needs to be simple requests and requirements to get anything they need to maintain their lifestyles.

  • 26th September 2019

    How often are you unable to complete a task online?

    Not very often
    Follow up response for question: Can you give any specific examples?

    Sometimes have problems with the website gaining access. Which is important yet it can be annoying and frustrating if the website is down due to maintenance problems or other issues.

  • 26th September 2019

    Is there anything you would like to do online that you currently are unable to do?

    Getting more familiar on not too sure about how to do things like apps. Not sure about that as well. Do not understand that.

  • 26th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Finding what you want and get confused. Not clear or precise on finding the right information.

  • 26th September 2019

    I would lose trust in a company if I was unable to use their website or app

    Strongly agree
    Follow up response for question: Are there any specific examples you can give us?

    Using companies to get quotes. For anything I need to do in the home. Using companies to find out relevant information and advice. Utility companies are one. Also certain companies like Amazon.

  • 26th September 2019

    How does it make you feel when you cannot complete a task online?

    I get frustrated annoyed and angry. Get confused.

  • 25th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    Excellent survey. Best of luck!

  • 25th September 2019

    Is there anything you would like to do online that you currently are unable to do?

    Book appointments online.

  • 25th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Tiny print

  • 25th September 2019

    How does it make you feel when you cannot complete a task online?

    Stressed

  • 25th September 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Parenting websites are easy to learn

  • 25th September 2019

    Please select any issues from the list below that you have experienced online

    Multiple Responses
    Follow up response for question: Can you give any specific examples or another issue not mentioned above?

    Having to phone, instead of emailing. Companies arent always aware of the text relay and I prefer email.

  • 25th September 2019

    Is there anything you would like to do online that you currently are unable to do?

    Watch videos on social media. There are lots of companies etc who do but still plenty who don’t or it appears at first but disappears. MTV is particularly bad for this.

  • 25th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    The lack of subtitles and photo descriptions. Fortunately I still have some good remaining sight at the moment but that won’t be forever.

  • 25th September 2019

    How does it make you feel when you cannot complete a task online?

    Makes me feel frustrated and excluded.

  • 25th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    I find the scope forum very helpful. Although I feel the front page layout could be a little easier to navigate. Large buttons at the top for all recent posts or all of my own posts for example. There's also no one-button way back to the forum after viewing a message so you have to return to the front page first. I think the Big Hack is a very good idea, almost everyone has a smartphone or PC nowadays and they are so helpful for getting through everyday tasks with disabilities and conditions. I've only recently got a modern smartphone with large storage capable of holding many apps and with fingerprint recognition and it has made many tasks so much easier for me although there are still improvements to make. Anything that helps people with other conditions to use apps, particularly with audio or visual conditions, can only be a good thing!

  • 25th September 2019

    Is there anything you would like to do online that you currently are unable to do?

    Apply for PIP. Contact medical and government services.

  • 25th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Getting so far and then finding you have to complete the process via telephone. Having to use 'scrollers' on a touch screen instead of being able to enter numbers on the standard keyboard. Apps not remembering my preferences so I have to keep entering the same information each time

  • 25th September 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated and useless

  • 25th September 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    Apps now allow fingerprint security instead of trying to remember many passcodes. Websites are often getting cleaner and less cluttered making them easier to negotiate.

  • 25th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    No

  • 25th September 2019

    How often are you unable to complete a task online?

    Some of the time
    Follow up response for question: Can you give any specific examples?

    Difficulties creating accounts and difficulties in some security eg when see picture and have to identify which box has something in it or when you have to enter a code they send it display

  • 25th September 2019

    Is there anything you would like to do online that you currently are unable to do?

    No

  • 25th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    Unable to see and read text so make larger but then lose some of buttons

  • 25th September 2019

    How does it make you feel when you cannot complete a task online?

    Frustrated sometimes creating an account is so difficult I lose patience and give up

  • 25th September 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting either easier or more difficult?

    More apps available to download and easier to use especially dating apos

  • 25th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    some really irrelevant questions i.e. nothing to do with disabilities.

  • 25th September 2019

    Is there anything you would like to do online that you currently are unable to do?

    no

  • 25th September 2019

    As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

    nothing really apart from internet speed but that is not related to disability.

  • 25th September 2019

    How does it make you feel when you cannot complete a task online?

    frustrated

  • 16th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    hgfhgf

  • 05th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    Like the colou scheme and font usage. Very interested in knowing more about the Big Hack.

  • 05th September 2019

    Websites and apps are generally getting more accessible and easier to use.

    Agree
    Follow up response for question: Can you give any examples of websites and apps getting easier to use?

    Web features which include text to speech facilities; colour usage is improving, also technology is enabling many disabled people to use tech in a more inclusive way e.g. iphones.

  • 05th September 2019

    Do you have any feedback about this site or the Big Hack generally?

    I think this is a fantastic idea, there is no reason why a website or app cannot be accessible.

  • 05th September 2019

    I would lose trust in a company if I was unable to use their website or app

    Agree
    Follow up response for question: Are there any specific examples you can give us?

    not sure

  • 04th September 2019

    Are there any websites or apps that you find easy to use?

    Companies:
    More Details response for question:

    Harry Test

  • 30th August 2019

    Which companies’ digital websites or apps do you have the most problems with?

    Companies:
    More Details response for question:

    I find choosing what I want and using settings very frustrating on the mobile BBC Sounds app.

  • 30th August 2019

    When I find it difficult to use a website or app, it makes me feel like I don’t matter to that company

    Agree
    Follow up response for question: Please could you let us know more about how this makes you feel?

    Frustrated and demoralised.

  • 29th August 2019

    Which companies’ digital websites or apps do you have the most problems with?

    Companies: Skymobile | Scottish Power | Co-operative Bank
    More Details response for question:

    I have become so frustrated with answers not being given. e.g. Sky TV have told me there is no way I can join their VIP programme without a smart phone – and CO-op bank say I must have a smart phone to continue using their service as they need to send verification codes via their app. So I have been forced into buying a smart phone which I do not need as I very rarely go out and I HAVE to have a landline for broadband.

  • 29th August 2019

    When I try to find contact information to make a complaint to a business, it is difficult to find or not available

    Agree
    More Details response for question:

    Finding a telephone number is almost impossible. Then if you do get one the option you require is not there. I have resorted to just pressing any button so that I get to speak to someone in the hope they transfer my call.

  • 29th August 2019

    When I find it difficult to use a website or app, it makes me feel like I don’t matter to that company

    Agree
    Follow up response for question: Please could you let us know more about how this makes you feel?

    I have tried time and again to go to a help section - often there is not one. And the contact us hardly ever provides a phone number. would rather someone talked me through a problem

  • 21st August 2019

    When I try to find contact information to make a complaint to a business, it is difficult to find or not available

    Agree
    More Details response for question:

    Apple websites make huge use of hijacking the standard browser scrolling. There is no option to suggest a method of disabling this.

  • 21st August 2019

    Are there any products or services that you have struggled to buy online?

    Yes
    More Details response for question:

    I don’t remember exactly who so don’t want to wrongly name & shame, but holiday/hotel/travel booking websites are deliberately confusing and anxiety inducing. Too much content, too noisy. Very anxiety inducing.

  • 21st August 2019

    Please choose 3 issues from the list below that you experience most frequently.

    Multiple Responses
    More Details response for question:

    1. Too much movement on websites such as sites that hijack standard scrolling with no option to disable. 2. No subtitles. The second option chosen above does not apply, but your survey forces me to choose. This is not accessible! ?