All responses with comments for topic: The Big Hack Survey

How does it make you feel when you cannot complete a task online?

Frustrated and tired.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

As someone who has ADHD, many parts of the internet, especially ADHD, are specifically built in a way that plays on things that can cause major difficult. It means that I am prone to internet addiction, sleep deprivation and impulse spending.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Increases confidence.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of personal touch. Not being able to tell quality of goods.

Do you have any feedback about this site or the Big Hack generally?

it's fine

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

I just go somewhere else

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

poorly designed websites

Do you have any feedback about this site or the Big Hack generally?

Easy to use

How does it make you feel when you cannot complete a task online?

Useless and depressed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Time and patience

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of understanding about accessibility from broader public

How does it make you feel when you cannot complete a task online?

annoyed fed up. angry when you have done a lot on the web page but can,t finished it

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

some time lack of text size and different clear fonts find the link for the disabled page to order contact services think for blind poor vision a spoken page

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Very inadequate. Self astem takes a hit.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

How you can run out of time and have to log in again.

Please select any issues from the list below that you have experienced online

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

makes me feel inadequate

How does it make you feel when you cannot complete a task online?

annoyed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Time limits

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

Good to see someone looking at issues experienced by those registered disabled

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

There's usually nowhere to declare a disability that may affect your ability to receive goods when being delivered.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Physically no oroblem

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

no

How does it make you feel when you cannot complete a task online?

fruistrated and helpless

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

cant always get the help you need. also no facility to explain your disability when necessary

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Frustrating annoying and angry as technology is supposed o be so fabulous and easy and less time consuming and to break down barriers

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Is when all the important info is in small writing and hidden or obscured from view so you have to try and enlarge it, and then sometimes it messes the page up and jumps all over the place

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

I am technically extremely able

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I am not disabled

Do you have any feedback about this site or the Big Hack generally?

Enjoyable survey

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Being slow or dropping you out half way

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Takes ages to get to where I need to be

Do you have any feedback about this site or the Big Hack generally?

First time I liked at site

I would lose trust in a company if I was unable to use their website or app

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Mad as hell

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Size of tex on some sites so tiny

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Always been able to complete tasks when I can get slots.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

As I have previously said - my biggest problem was getting weekly slots, even though I've been doing my shopping on line for 5years. Asda and Tesco were dire, although Asda now getting better, I had to book a slot from Tesco about 4-5 weeks ago.

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Frustrated and upset.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

When you cannot see item fully or measurements arent avaiable. You have to negotiate along a long process to find out information.

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

Not really, but I hope the companies take notice and things get easier

How does it make you feel when you cannot complete a task online?

I get frustrated, and say I will never use that web site again.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

As a slow typer. Web sites can time out before I have completed the task

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

for me nothing

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

zx,mwo dij kf kj

How does it make you feel when you cannot complete a task online?

frustrated

How does it make you feel when you cannot complete a task online?

Frustrated and annoyed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not able to make contact and speak to a real petson

Do you have any feedback about this site or the Big Hack generally?

None

How does it make you feel when you cannot complete a task online?

Angery.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

You an see what you read

Please select any issues from the list below that you have experienced online

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

test

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

test

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Annoyed

How does it make you feel when you cannot complete a task online?

Frustrated. It also makes other people think I am less capable.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

How slow it is. Secondly, on the "Contact Us" buttons it's nearly always ring a phone line, no other options, and I cant hear well on the phone at all. Not text options or emails.

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

No I’m new to this site, I don’t know enough about it

How does it make you feel when you cannot complete a task online?

It really annoys me, like slam my head on a desk angry

How does it make you feel when you cannot complete a task online?

Upset, angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Too much content shown at once

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

?? ???? ???????? ?? ??????? ??????? ??? ??? ????? ?? ?? ???? ????

How does it make you feel when you cannot complete a task online?

N/a

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

No phone numbers for some company’s (when trying to research items)

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

Not sure

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Websites lagging

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

Do not assume 'accessibility' is the same for all disabled people - very true for online. What enables one person may disable another.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated, tired.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

General info re accessible "fully accessible" - what does that mean?! Need to phone up for things that others can do online.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Irritated

Do you have any feedback about this site or the Big Hack generally?

please work with people you are trying to engage with when designing a website you cannot simply imagine what it is like for us, but we can guide you.

How does it make you feel when you cannot complete a task online?

Frustraited and ignored

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

sites that jump around like this one

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Sometimes the page goes around in circles, taking me back to where I started.

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Accepting cookies Phones capabilities

Do you have any feedback about this site or the Big Hack generally?

That it nice to be able to say what I find hard

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

That I spent all that time and still haven’t completed what I needed to do, makes me stressed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I find it difficult to search for things as I get spelling wrong, and I have to ask someone to fill in my personal details

How often are you unable to complete a task online?

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not in big print don't like windows 10

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

More good be voice lick as some people cant writ things down

How does it make you feel when you cannot complete a task online?

Alone

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

All numbers r out of date all the page is having work done to page so again feel let down

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Very frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

At times I use the internet as a life line when I’m in too much pain to get out, so it gets very frustrating when I Can't get on the internet.

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

If the connection goes down for any length of time

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

getting someone else to type into the search engine to get to the pages I want to look at.

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Frustrated and useless as sometimes I have no vocal ability either when my voice goes for months, it is extremely isolating.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I have only half of one hand. My left hand is amputated and my right hand has only half fingers, making typing long and difficult.

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

Frustrated & upset to point refuse to use live chat. Write to Head Office & received reply via chat line.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of understanding, poor communication skills. My poor response is to slow & chat line signs off.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

People do not understand disabled people find things harder to do than regular people. They dismiss us like we are freaks or stupid

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

No.

How does it make you feel when you cannot complete a task online?

Frustrated.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Difficulty using websites that I’m not sure I can trust.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

The Big Hack is wonderful! I have a personal and professional interest in digital accessibility and find the resources to be invaluable. Specifically, I yesterday shared one article about alt text with the editor of an online newspaper who is aiming to write a policy for their staff on including alt text behind images as this is not something they have been doing.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated, discouraged and excluded. In the age of physical barriers being put up that prevent many disabled people from accessing businesses and services it's unacceptable to fail to provide an accessible alternative. If councils are physically excluding disabled people in favour of measures considered to be economically beneficial then it's their duty to provide an alternative.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Bad user experience from lack of knowledge about the benefits of general accessibility and the treatment of digital accessibility as an add on or 'nice to have'.

How does it make you feel when you cannot complete a task online?

Irritation

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Mess and fake news

Do you have any feedback about this site or the Big Hack generally?

N/A

How does it make you feel when you cannot complete a task online?

Excluded Angry Upset

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Navigating different websites as all set up different

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

Frustrated, like someone doesnt want my business, lesser

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of email addresses.

Please select any issues from the list below that you have experienced online

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Exhausted

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Constant not opening in new tab...if I forget I go back and have to start again Having rubbish captions on zoom Skype. Meet is better

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

Nice to know that someone cares

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

The way it is often difficult or impossible to contact a company by phone. You have to fill in a long form, designed to give them useful info, but not to help you.

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

Well this survey was very enjoyable interesting and entertaining thank you very much

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Well very disappointing

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Well not really

Do you have any feedback about this site or the Big Hack generally?

Websites should have a quick and easy step by step guide on how do things on the site for first time visitors

Are there any websites or apps that you find difficult to use? Please add all that apply below.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of subtitles (in general, but also good quality ones)

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

annoyed but i keep trying till i successfully complete it

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Might not get the information u are looking for straight away

Do you have any feedback about this site or the Big Hack generally?

Not too bad to use

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not being able to type fast

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

II Mn

Do you have any feedback about this site or the Big Hack generally?

look forward to hearing the results

How does it make you feel when you cannot complete a task online?

frustrated and usually i will go some ware else

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

inaccessible websites

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Relieved

Do you have any feedback about this site or the Big Hack generally?

Yes make site. More accessible

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Frustrated I have cried before now sometimes I feel like throwing my computer

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Knowing what to input to find what you need

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

It’d very good - Good contrast, big buttons, clear labelling

How does it make you feel when you cannot complete a task online?

Frustrated, excluded

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Flashing images, or shopping sites where all the clothes flash as you scroll down the page

How does it make you feel when you cannot complete a task online?

Frustrating

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Takes a while to complete a task

Do you have any feedback about this site or the Big Hack generally?

clear and easy to read.

How does it make you feel when you cannot complete a task online?

frustrated and angry.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I find captchas very difficuilt.

Do you have any feedback about this site or the Big Hack generally?

-

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Never go back

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Images behind text or very bright backgrounds

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

I would lose trust in a company if I was unable to use their website or app

Are there any websites you find particularly easy to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Frustrated, angry, and a second-rate citizen. I then do my utmost not to have to give them my business if I can manage not to.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to hunt down accessible information on a website (and then the disappointment if not enough or implicit information on there) or a website insisting on a phone conversation if I can't contact them via email

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Please select any issues from the list below that you have experienced online

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

I thought the big hack was an actual hackathon but I couldn't find any info or dates on the next one if it exists

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Frustrated, defeated, angry, neglected, excluded.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Issues when I zoom into the browser, adverts, and mobile layouts breaking with larger font settings and zoom enabled

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

I know nothing about this site so can't comment on it that but as a disabled person I still feel like we should be out of sight out of mind and its 2020 I feel no more accepted now than I was my whole life I still feel people see us as retarded spastic as I've been called before

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

I get frustrated and annoyed with myself and feel stupid too

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Everything

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

theonly tricky thing was trying to search for and add the companies in the search box on this questionnaire.

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

Are there any websites you find particularly easy to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

It is frustrating not to be able to be independent and have to wait for somebody cited to help me.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Getting halfway through an order for it to time out, focus on websites jumping on my iPhone. non described images that are named as ridiculously long numbers

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Very angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

It can be hard to find what you want

Do you have any feedback about this site or the Big Hack generally?

My feed bk is why cant apps take you from 1 thing to the next instead of going looking for setting on your phone then going to find something else then into an other app which dnt understand what so ever, So why cant they just take you to what you need, when they say read it, there too much to read I just again dnt understand anything

How does it make you feel when you cannot complete a task online?

Totally Frustrated they need to explain better, so I dnt pull my hair out

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

As I am not a very good reader Nobody expects miracles. Just be direct. Something like "Hey boss. I don't know enough about iTextSharp to complete the assigned task. Can we brainstorm about what I should do in this case?

How often are you unable to complete a task online?

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

mad frustrated useless

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

i need to use iPad phone screen is to small only use when going out for emergencies

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Annoyed as it should be possible under the equality act.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Designs not considering those with visual impairment

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

the big hack is doing great work. please do not limit to only UK. bring it to other parts of the world, like my own country India.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

when I'm unable to complete some task online, I feel frustrated and usually quit the website and find alternative options to do the same task.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

according to me, the most frustrating issue navigating the internet as a blind person is when images are not described or the description is inadequate. another is when buttons, links and other elements are not labled properly.

Do you have any feedback about this site or the Big Hack generally?

Love the clear type face and simple layout. It’s a blessing when a site lacks clutter ?

How does it make you feel when you cannot complete a task online?

Frustrated Stupid Distressed A failure

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not being able to save and come back after a rest - sometimes all information put in will disappear. When little energy saving steps are missing, such cursor automatically going to the next box, and not switching to numbers from text and vice verso. I know this ounces petty but it does help if these little helpers are present. Sites that aren’t laid out simply and clearly.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Watch ANY video and know that I’ll at least get Otter.ai level of live transcription.

Do you have any feedback about this site or the Big Hack generally?

I wish I could be sent a copy of my answers.

I would lose trust in a company if I was unable to use their website or app

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

A lot of times it’s not about my feelings. It’s about the resume I couldn’t submit, or the place I couldn’t buy from or the protest I couldn’t attend. I can manage my feelings. It’s it a great feeling. I can’t manage to use the world.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Always something I can’t hear or can’t resize. Other people born with 20/20 vision or undamaged hearing deserve the internet more than I? That’s the idea that is reinforced. That by virtue of being disabled, I’m unworthy.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Vote,

Do you have any feedback about this site or the Big Hack generally?

This form was fully accessible, makes a nice change when completing online forms.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Unless their isn't other sites which can do the same tasks, I am fine about it. I take a small satisfaction when I go back on an inaccessible site, telling Google that there is something wrong with this site as the bounce rate is high, I understand I might be in the minority, but it gives me little comfort.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Badly built websites, frustrating to me when explained that a better built site means better SEO, yet companies refuse to fix it when it clearly benefits everyone.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

I wish there was a back button, and I wasn't sure if hitting backspace in the browser would entirely invalidate all my answers thus-far, so I didn't do it.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Depending on my mood. Either: 1. Irritated, so I close the browser in disgust, or 2. I feel that they clearly don't want/need my business, so I take it elsewhere.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

1. Websites with inaccessible controls. 2. Websites with 'Click Here' 'Download' 'Read More' etc, links with no context if you tab or use screen-reader link keys to navigate through them quickly. 3. Lack of well-thought-out image descriptions on websites and social media. Although services like Facebook and Instagram both have machine-learning algorithms to predict what's in an image, it's often useless information, such as: 'Image may contain: Sky, outdoor, beard, tree and nature.' Why the emphasis on beard? And yes, this *always* happens. If there's any hint of a beard in an image, it's mentioned over more useful info, such as clothing, weather, how many people and so on.

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Not that I know of. However, due to dyspraxia as part of being autistic I do struggle with phone use, and find many apps less accessible than websites, as touch screen devices can be challenging for me.

Do you have any feedback about this site or the Big Hack generally?

A fantastic project. My one suggestion as an autistic person is that even in this survey, on the topic of accessibility, some questions seemed quite vague which made them difficult to answer. Many people need very specific questions, rather than the more general 'name any website you've ever visited', 'give an example' or 'is website accessibility improving?'.

How does it make you feel when you cannot complete a task online?

Frustrated.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I would say that it is a website that does not have a live chat or email option for communication. It's just as bad if they do have these options, but then respond with "you'll have to phone us to deal with this issue", when it could just as easily be dealt with online. Often live chat with me, directly, is no less secure than my husband calling a company on my behalf.

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

thx for this survey

I would lose trust in a company if I was unable to use their website or app

Are there any websites or apps that you find difficult to use? Please add all that apply below.

Are there any websites you find particularly easy to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Badly designed sites are a pain

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Web sites that take long to load; they're big.

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Use a Smart speaker

Do you have any feedback about this site or the Big Hack generally?

This site is easy to use

How does it make you feel when you cannot complete a task online?

Annoyed and not wanted

How does it make you feel when you cannot complete a task online?

Annoyed and not wanted

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

organisations/companies who only give a phone number on their website as to contact them when there email and Live Chat

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Annoyed and frustrated. It should be easy

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Pop up adverts and spam e mails can also cause alarm

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Watch certain videos because of the glare

Do you have any feedback about this site or the Big Hack generally?

Big hack site is easy to use and the colours are not overbearing. The font is also spaced out which makes it easier to use

How does it make you feel when you cannot complete a task online?

Frustrated and annoyed at myself that I can't do it

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Small font or glaring colours which make the site impossible to use

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Bigger text options, a tool to adjust the colour brightness

Do you have any feedback about this site or the Big Hack generally?

Good initiative.

How does it make you feel when you cannot complete a task online?

Anxious, stressed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Difficult to navigate, colours can be too bright

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Proof of my disability so I don't have to repeat again and again, or post copy of my blue badge

Do you have any feedback about this site or the Big Hack generally?

N/A

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

There isn't a standardised login and info for disabled person. I have to explain my situation and send in my disability proof

Is there anything you would like to do online that you currently are unable to do?

Don’t know

Do you have any feedback about this site or the Big Hack generally?

No

Are there any websites you find particularly easy to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

I felt worried sometimes

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I know how to the internet but the thing is whenever I login thorough my outlook email address is said your password is incorrect

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Give more help and support to all disabled and mature people and make a special app where a disabled person can access all on 1 app ?

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Very frustrated and forced to go out to get what I need to buy

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Blank pages after reinstalling app and still a blank pages even when phoning up no support

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Switch flashing adverts off and pop ups. Change colour cotrast Find a phone number to speak to a human!

Do you have any feedback about this site or the Big Hack generally?

Why do onternet sites that have accessibility options hide the option deep in the website? Put it right at the top please before I take one look and leave the site.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Very frustrated. Especially as I am recently disabled so had no issues previously. If I am trying to shop online and the site doesn't work for me I don't shop there. I also feel very excluded. As I suffer with cognitive fatigue ever ounce of energy I waste in a poor website stops me doing something else that day.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

My general intolerance to using screens since encephalitis. Lack of accessibility options even on Government websites eg tax office or accessibility options that are very flawed in their navigation.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Don’t know, out of energy now.

Do you have any feedback about this site or the Big Hack generally?

Being able to see all the Qs on one page would have been easier as I ended up putting info on the 1st question that would have been more relevant later on. Also it would mean I’d know how long the survey is, and therefore could have bookmarked it for later knowing its length, rather than having to push on and finish it as I’d started it even though I’m getting tired and headachey. For conditions where pacing is crucial, this would really help!!!

How does it make you feel when you cannot complete a task online?

Frustrated. But it also uses up my precious energy, and as someone who is partly housebound due to fatigue, a simple task not being simple can use up all my energy for that day and prevent me from being able to leave the house, or do another essential life task.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of thought that goes into the way people do things when they’ve not been affected by disability.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Access information Online learning tools Access videos

Do you have any feedback about this site or the Big Hack generally?

N/a

How does it make you feel when you cannot complete a task online?

Frustrated and angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Sites don’t work with all access software, lack of audio description or subtitles

Is there anything you would like to do online that you currently are unable to do?

See images

Do you have any feedback about this site or the Big Hack generally?

Thank you for the chance to voice my concerns.

How does it make you feel when you cannot complete a task online?

Blind. Most of the time I go along not noticing my disability.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of high contrast support for websites. Very few images show upfor me.

Is there anything you would like to do online that you currently are unable to do?

Use all the web sights my sighted friends and family use

Do you have any feedback about this site or the Big Hack generally?

This form worked very well useing voice over on a i phone 10

How does it make you feel when you cannot complete a task online?

Very very frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Badly laid out pages unlabelled graphics Linjks with no text lables

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Easily book and access disability discounts

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated and scared that my child will not be able to navigate this world alone as an adult

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Unclear terms and condition and disabled persons discounts hidden in the small print

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Online shopping would be useful it is hard to know what you are buying from a clothes shop because the descriptions aren’t very good

Do you have any feedback about this site or the Big Hack generally?

As I have mentioned earlier cookies are the biggest issue and I understand the purpose of them but they make things very difficult for people using screen reading software

How does it make you feel when you cannot complete a task online?

Frustrated, I am usually very independent but can’t always access what I need.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Cookie notices, they mean that the website often crashes with the speech software that are use for my visual impairment. Also moving adverts on the page are very difficult and interrupt my screen reader

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Play more games with my friends, especially Pokémon GO on the iPhone. There are some tools that can be easily adapted for text-to-speech software, but Niantic don’t seem to be interested in widening the player base to those with a visual impairment.

Do you have any feedback about this site or the Big Hack generally?

The survey has been one of the most accessible ones I’ve ever completed as a person with no site. Thank you :-)

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

It makes me feel like the Internet doesn’t belong to me, and that it is not a welcoming place. When I can’t access the website, or get to where I need to go, I despair because I have to rely on: one of my friends round for their working eyes to help me out. It’s trips me off my independence, when technology is such a massive part of my life, that I can’t do what I need to.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

As a visual impaired individual, I find it greatly saddening when website designers don’t conform to the W3C. I am often searching for technical support email addresses so that I can send them information on how to adapt their website, which I usually find they do once they have the information, but I don’t understand why the information isn’t inherently taught in universities to web designers.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Training for work. They make us travel into Leeds at peak times to attend courses which could easily be done online. This means 4-5 hours travelling time, which is sometimes longer than the actual course!

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated, excluded, angry and doesn't help my depression.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to pay a fortune to Virgin media and still not getting a good service! Their catch up TV service rarely works, and lots of programmes not subtitled. Also BBC podcasts and other news clips are not subtitled, so I can't access them at all.

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Unsure

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrating

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to watch a video without subtitles

Is there anything you would like to do online that you currently are unable to do?

Reading can be challenging, I’d like to Jane a text to speech option on all sites.

Do you have any feedback about this site or the Big Hack generally?

Great idea.

How does it make you feel when you cannot complete a task online?

Frustrated.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not having a free text to speech option in all websites.

Is there anything you would like to do online that you currently are unable to do?

Can’t think off the top of my head

Do you have any feedback about this site or the Big Hack generally?

Works well on a mobile.

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Really annoyed.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Thoughtlessness. Casual ableism.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

No

Do you have any feedback about this site or the Big Hack generally?

Pain in the arse, really slow to use

How does it make you feel when you cannot complete a task online?

FUCKING FURIOUS

Is there anything you would like to do online that you currently are unable to do?

Grocery shopping

Do you have any feedback about this site or the Big Hack generally?

It's difficult to find out certain information

How does it make you feel when you cannot complete a task online?

Stressed Stupid

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Confusing websites Particularly worcester county council

Is there anything you would like to do online that you currently are unable to do?

Apply for a disabled bus pass. I have to go to a travel centre.

Do you have any feedback about this site or the Big Hack generally?

.

How does it make you feel when you cannot complete a task online?

.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

.

Do you have any feedback about this site or the Big Hack generally?

N/A

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Deflated tbhai.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

My fingers don't always want to type on the keyboard, as I suffer from Osteoarthritis?

How often are you unable to complete a task online?

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I’m not a disabled person but writing on someone’s behalf. The quick pace of the information shown, lack of Easy read and difficult to use devices. Not all buttons or links are the same or look obvious enough to understand.

Is there anything you would like to do online that you currently are unable to do?

no

How does it make you feel when you cannot complete a task online?

stupid and lesser than other. I get frustrated and annoyed with myself when i struggle doing some online tasks

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

that I'm assumed to be mentally and physically as able as someone else.. My condition means I can get easily confused when putting in information (typically when being asked for more complex things like letters from a password), or I may misunderstand information presented to me.. on the internet there's no 'I struggle, can we just go slow and bear with me please' option

How does it make you feel when you cannot complete a task online?

Like I'm not worth the designer/developers time when they were planning/creating the website/app. Like im not as valued as abled users.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack on thought given to those of use woth impairments. Poor contrast/hard to read fonts are a really pain for someone like me with a visual impairment

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Hear the website. Audio version.

Do you have any feedback about this site or the Big Hack generally?

In FE and HE the EU regs are in place. This should be across all websites, no exceptions. People are being excluded by businesses not allowing full access. Lost revenue and more importantly exclusion. Unacceptable.

How does it make you feel when you cannot complete a task online?

Frustrated. Give up. Have to depend on other people.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of alternative displays for visual impairment.

How does it make you feel when you cannot complete a task online?

A waste of space

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to have too many tabs open to not forget what I'm trying to do. Stupid neuro issues!

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Escape the automatic response and timed boxes it may take me a while to answer

Do you have any feedback about this site or the Big Hack generally?

Thanks for this hope it works

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Frustrated and useless

How does it make you feel when you cannot complete a task online?

Frustrated and useless

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Too much narrative not straight to point info which takes longer to figest so longer than most online

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Find access information

Do you have any feedback about this site or the Big Hack generally?

To general

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Can't find access information

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Please select any issues from the list below that you have experienced online

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Frustrated.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I have no hearing in one ear. If I listen to something that has been panned a certain way I lose some of the audio. Some websites I’ve encountered make it possible to listen to things in mono rather than stereo. Sometimes bad sound quality in general can affect things too.

Is there anything you would like to do online that you currently are unable to do?

More sites having internal search engines help when you struggle to understand or find menus ambiguous like I do

Do you have any feedback about this site or the Big Hack generally?

It's frustrating having to pick from a list of websites. I only did a few because I found it difficult. Like I tried post office and royal mail but couldn't find it. I prefer to just type

How does it make you feel when you cannot complete a task online?

Frustrated, teary, useless, annoyed, upset, angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

When I can't find things on websites, like when they hide phone numbers or they hide answers to things inside complicated FAQs

Is there anything you would like to do online that you currently are unable to do?

Not sure

Do you have any feedback about this site or the Big Hack generally?

This site works great and good use of clearly contrasting colour for different areas

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated, angry and at a disadvantage compared to others

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

How inaccessible it can be from fonts and colour schemes to actually finding what you need to find or being able to get in contact

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Watch videos knowing they will have subtitles so I can access them

How does it make you feel when you cannot complete a task online?

Irritated that I can’t do what others can

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

I just wish our computer hadn't crashed ! Needed to print something - went to local library & their printer was broken.Another day, I went to a different library - nearly lost my work as it was going to time out after 30 mins- just managed it !

Do you have any feedback about this site or the Big Hack generally?

It's a good idea to find out what different people find helpful or not - some technology can be great. My son, who has high-functioning Asperger Syndrome- on autistic spectrum so often finds socialising tricky-relies on his computer & internet a lot to keep in touch with friends and family and find out new things.

How does it make you feel when you cannot complete a task online?

I have to remind myself that I'm not completely stupid - I find it frustrating & it knocks my self-esteem.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I think it's that I just get the hang of how something works & then it changes -Windows gets updated & everything's in a different place..Some folk think that's great - I just find it confusing. A friend in a wheelchair says Siri's great and gives independence.

How does it make you feel when you cannot complete a task online?

Frustrating

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Sometimes to slow or hard to understand

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

-

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

No

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Depressed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Speed of pages

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

excluded

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

some sites are impossible to get the information from.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

It was very easy to use :-)

How does it make you feel when you cannot complete a task online?

Frustrated

How does it make you feel when you cannot complete a task online?

Frustrated, angry with my body, lowering my confidence, making me feel less independent

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

When I can’t highlight text for my phone to read out to me

Is there anything you would like to do online that you currently are unable to do?

The more I can do online the better. I struggle to use phones and going out is very tiring and painful

Do you have any feedback about this site or the Big Hack generally?

I am glad research is being done

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

When things are unnecessarily complicated and take more energy than needed, or when I can't complete something online and have to go in person.

Is there anything you would like to do online that you currently are unable to do?

contact pip online hate calling them up!!

Do you have any feedback about this site or the Big Hack generally?

no

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Annoyed usually kerp trying till figure out

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

so many websites!

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Book train tickets Book wheelchair-accessible tickets for theatre Find wheelchair accessible map routes easily

Do you have any feedback about this site or the Big Hack generally?

As a wheelchair user, I still have to phone up to book an awful lot which is not very accessible to me either for another reason. If you have one or more impairment/access requirement this can get lost too or be very limiting too. EG needing wheelchair access space and relaxed performances at the theatre

How does it make you feel when you cannot complete a task online?

frustrated, worn out, upset, uncared for, insignificant

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of appropriate useful information The use of language that is euphemistic and indicates discomfort or assumption

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Frustrated, but I try to see it as their loss as it usually means I go elsewhere if I can

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of email contact or sites that take you round in circles to find it- almost as if they don’t want you to contact them! Companies insisting on a contact number, but no option for me to say I’d prefer email contact.

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Too much writing not enough options to change font and back ground

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Watch videos

Is there anything you would like to do online that you currently are unable to do?

Watch videos

How does it make you feel when you cannot complete a task online?

Like giving up using the technology, or incapable if I need to ask someone to assist me

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

No or poorly translated subtitles

Do you have any feedback about this site or the Big Hack generally?

could offer larger fonts text colour

How does it make you feel when you cannot complete a task online?

frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

ask to things on line rather face to face or dierit phone call

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

This site has been very user friendly

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I need clear, simple instructions. Often companies prefer to have lots of sparkle instead of easy navigation.

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Find a job

Do you have any feedback about this site or the Big Hack generally?

Site was easy to use & simple

How does it make you feel when you cannot complete a task online?

Useless & stupid

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of information

Is there anything you would like to do online that you currently are unable to do?

Not that I can think of right now

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated

How does it make you feel when you cannot complete a task online?

Very frustrated, because online is my gateway to a "normal" life.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

How complicated it all can be

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Poorly designed websites - clashing colours, small text, flashing lights etc. I have a sensory processing disorder and if a website is full of overly bright colours or lots of different fonts, I find it extremely difficult to navigate and usually don't bother.

Is there anything you would like to do online that you currently are unable to do?

No

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Advders

Is there anything you would like to do online that you currently are unable to do?

Being able to navigate websites on a phone

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Very frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Text being too small, difficulty finding contact info on website for contact for accessibility and for help

Is there anything you would like to do online that you currently are unable to do?

Be able to manage my own things like a phone contract. Be able to buy tickets. Be able to contact business with questions and actually get an answer.

Do you have any feedback about this site or the Big Hack generally?

N/a

I would lose trust in a company if I was unable to use their website or app

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Honestly? Inferior. Not good enough. Waste of space.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not being able to contact people online. Businesses often make it so you have to ring up or their contact form boxes never seem to result in a reply. Buying tickets online but if you’re disabled you have to ring up. The internet is great for people without disabilities but it’s so frustrating for the rest of us.

Is there anything you would like to do online that you currently are unable to do?

Live chats should be made widely available

Do you have any feedback about this site or the Big Hack generally?

Easy and clear to use

How does it make you feel when you cannot complete a task online?

Isolated and disappointed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

If I have to contact via live chat and they tell me someone has to call me or I call them. I explain that I am deaf and then theres nothing they can do

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Live chat with some organisations

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Inadequate

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

When you are asked to contact an organisation by phone if you have a problem. When video clips don’t have captions or they are poor quality.

How does it make you feel when you cannot complete a task online?

Frustrated and disappointed.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Difficulty finding the information I need on a website/unclear navigation options.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

Websites and apps did get easier but now they are difficult again with many hidden sub menus

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Isolated Excluded Alone Frustrated Unimportant in soceity

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not being able to clearly understand products and service and not being able to navigate. I use live chat wherever it’s available but I don’t take information from phone calls so can’t call and it’s often impossible to find an email contact. The response to email contact is often slow or non-existent.

Is there anything you would like to do online that you currently are unable to do?

Read pdfs and PowerPoints through read write gold instead of natural readers which is brilliant!

Do you have any feedback about this site or the Big Hack generally?

Options to change fonts, font sizes and page colours

How does it make you feel when you cannot complete a task online?

Frustrated!

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of accessibility options (screen colour changes etc.) being available on most websites

How does it make you feel when you cannot complete a task online?

Frustrated and angry

Do you have any feedback about this site or the Big Hack generally?

I'm excited to read some helpful info

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Like I'm not part of society -or the business doesn't want to include me. I won't purchase it support the company in this case.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Ableism- I've got a learning disability which people love to comment on my spelling and grammar. Trying to navigate to find something - so much going on at one time I can't concentrate on the main task

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Nothing I can think of right now

Do you have any feedback about this site or the Big Hack generally?

All been positive

How does it make you feel when you cannot complete a task online?

Makes me feel stupid, Defeated and not wanting to try again

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not giving clear instructions Or pictorial advice

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

it'd be great if all videos had subtitles because I struggle to understand what people are saying otherwise, and a lot of mobile sites lose so much content that I can't follow text and access different pages, and I hate buttons that are too small because I can't click on them!

Do you have any feedback about this site or the Big Hack generally?

could do with having colour options for high contrast text and different shades for people with dyslexia, the font is nice & easy to read and it seems simple enough to navigate

How does it make you feel when you cannot complete a task online?

frustrated, disappointed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

other people's lack of understanding & ring subjected to ignorance

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

It's a pipedream. But like the text phone and bsl relay service, I wish I could call a human direct them to the website and them fill it in for me or do the task in hand. That would be an epic help. At present if i really need help to do it I have to book in with a CAB advisor for support which can take 2-3 weeks for an appointment.

Do you have any feedback about this site or the Big Hack generally?

If I didn't already know what it was about I probably wouldn't have clicked the link. When I did it could have done with more explanation as to what the purpose is. I respect tat it clearly stated where my information would go and how my privacy was to be protected but not much information in the way of purpose or aim of this process. Still glad to take part and help all the same.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Like I'm useless, or worthless. My purchase is not of importance or my money less valued. I get tired from reading screens for long periods and hate the Universal Credit system.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of personality - the Internet expects you to be able. Getting support from a human is harder now. I prefer to avoid it wherever possible.

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Making forms digital would be better for me as their isn’t always an option for this such as government forms like the pip application. I can’t write very well anymore but I can still type.

Do you have any feedback about this site or the Big Hack generally?

Only just heard of it, I think it’s a brilliant idea and glad someone is doing something about it.

I would lose trust in a company if I was unable to use their website or app

Are there any websites you find particularly easy to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

It’s frustrating because they only need to talk to disabled people and it’s normally simple fixes but they just never think about those with additional needs.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Trying to find accessibility information online. Details of stairs in particular at cinemas and theatres when booking tickets.

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Shop - the food shopping apps confuse me too much or wear me out easily

Do you have any feedback about this site or the Big Hack generally?

i like this site, simple, easy to read, easily understandable questions.

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

it gets overly frustrating and it brings me to tears as i feel like im useless, im 27 and feel like i should be able to do something as simple as navigate a site that my 5 year old kid can do. i shouldn't have to rely on her.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

a lot of sites seem to be over complicated for no reason other than aesthetics. writing being too small with no way to enlarge it. navigation that goes this way and that and round and round in circles.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Apply for benefits, immigration, etc.

Do you have any feedback about this site or the Big Hack generally?

Thanks for doing this- I hope people are listening

How does it make you feel when you cannot complete a task online?

Stoopid, incompetent, ignorant, frustrated, pointless, less willing to try, more willing to avoid pages asking questions.

Is there anything you would like to do online that you currently are unable to do?

Is there a list of accessible games for leisure ? The usual candy crush etc are not accessible for me

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Pages that change too quickly for you to finish your answer, not being able to return to a page, not being able to correct spelling,

Do you have any feedback about this site or the Big Hack generally?

This is site I feel is accessible for me, the boxes are large enough and I dont have to try hit and miss with multiple choices squashed together in small print

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated and upset. I end up trying to telephone rather than submit online forms

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Trying to get my answers into the boxes, this surgery is good as the boxes are large, also when having to submit date of birth it’s very hard to control the scroll to find the right year

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

VOTE!!

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Some people aren’t au fait with technology - that can be frustrating and a disability in itself.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

No

Do you have any feedback about this site or the Big Hack generally?

No

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not being able to, find varied contact options

Is there anything you would like to do online that you currently are unable to do?

Look at things and have a audio description of what the item is /does

Do you have any feedback about this site or the Big Hack generally?

Nice to be asked for feedback

How does it make you feel when you cannot complete a task online?

Thick

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Alot of sites dont have any help for the disabled

Is there anything you would like to do online that you currently are unable to do?

Contact medical professionals.

How does it make you feel when you cannot complete a task online?

Rejected, unvalued, left out.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Websites only showing a phone number as a way to contact companies/ services. No email address/ live chat option.

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Book accessible tickets for concerts and theatre. Book accessible accommodation for holidays

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated and angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of information for example if a hotel has stairs or a lift, am I able to access somewhere I need to?

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Contact a Facebook representative easily

Do you have any feedback about this site or the Big Hack generally?

Thank you for raising awareness

Websites and apps are generally getting more accessible and easier to use.

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Stupid and frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Incorrect description. Too many pop ups were x is not obvious. Too many China ads not obviously based overseas

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

As Scope help people with disabilities, I would like to think that their website is more accessible than the average website. However, I rarely visit Scope's website, so I cannot really comment.

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

I sometimes feel depressed if I cannot find what I would like, although I imagine that people who are not disabled feel similarly.

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Better access to things like One Drive, Google Drive etc.... Or anything involving download files.

Do you have any feedback about this site or the Big Hack generally?

Look into how accessible sites and apps are on different devices as many disabled people can only use a phone or tablet.

How does it make you feel when you cannot complete a task online?

Pathetic, disheartened, vulnerable

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Intentionally difficult UI like hiding customer service contact details. Not having different communication options like phonecall AND email or web chat.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Stressed out as it’s a job that needs to be done

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

When people don’t understand you at times

Do you have any feedback about this site or the Big Hack generally?

No

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Extremely frustrated. Often things are fine online for ease and offline options tend to be more time consuming and costly

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Accessibility is seen as an add on option. It's not easily available but something you have to request

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Have vocal response consistently understand me

Do you have any feedback about this site or the Big Hack generally?

No, just keep the good work

How does it make you feel when you cannot complete a task online?

Exasperated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

The fact that everything needs to be done by internet now, you speak to an advisor in the second instance.

Is there anything you would like to do online that you currently are unable to do?

Online instant chat help available more

Do you have any feedback about this site or the Big Hack generally?

No

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrating and unfair

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

The distress caused when companies will not accommodate the fact that I’m unable to speak on the phone.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Watch TV online with audio description as standard including current affairs programmes which footage in foriegn languages as i cannot read the subtitles

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated and angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Poorly designed online offerings that do not include audible descriptions

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Useless - like I should have died when I was in hospital, because its supposed to be helpful and make life easier

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not understanding/ remembering how the new technology works or what it is able to do.

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

Hopeless and frustrated.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Unaccessible websites which aren’t screen reader friendly.

Is there anything you would like to do online that you currently are unable to do?

Yes. Just basic, free as dissabled, introduction to using the Internet. With every 10yrly refresher course if necessary. Note. Ypure FORCOBG me to join your newsletter. Really?!

Is there anything you would like to do online that you currently are unable to do?

Yes. Just basic, free as dissabled, introduction to using the Internet. With every 10yrly refresher course if necessary.

Do you have any feedback about this site or the Big Hack generally?

None

How does it make you feel when you cannot complete a task online?

Anxious as some are necessary, governmental, ect. Useless Frustrated Despondent Like I'm not included in their targeted audience, I don't matter

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of clear, in simple language as opposed to jargon, information. And lack of computer skills in a world with as many different types of computer pages as sites! No standardisation between sites.

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

I can not do transactions on line or by telephone. I don’t think I ever will I expect that I will continue to be increasingly disenfranchised. I also wear hearing aids and have visual acutity problems that can not be operated on or treated. Short term memory loss means I expect to be able to do less and less independently. It’s not right but it does not seem to be addressed.

Do you have any feedback about this site or the Big Hack generally?

The questions are printed too small and too faint. First time visit.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

That the organisation does not want to engage with me, also I will be exhausted with try to complete the task. Password creation and form filling is often far too difficult. I end up angry and upset, feel disenfranchised feel adversely about the organisation whose website I have failed on.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of easy accessibility.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Watch videos consistently

Do you have any feedback about this site or the Big Hack generally?

Good initiative

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated, upset, excluded

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of subtitles!

Is there anything you would like to do online that you currently are unable to do?

Sometimes are unable to fill-in forms independently online would like to do this when possible

Do you have any feedback about this site or the Big Hack generally?

This website is very accessible wish that more websites are some cannot be accessible for blind and visually impaired people

How does it make you feel when you cannot complete a task online?

It gets frustrating for me when I can’t do a task online as I like to try and do stuff as independently as possible

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

My profession is that all all websites should be accessible for people with a visual impairment and Blind

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

No

Do you have any feedback about this site or the Big Hack generally?

No

Do you have any feedback about this site or the Big Hack generally?

No.

How does it make you feel when you cannot complete a task online?

Annoyed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Hard to read

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Fustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

I don't have impairment, but I imagine it's difficult.

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

None

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Words appear to join after a while

How does it make you feel when you cannot complete a task online?

Frustrated and isolated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

No contact details to call and discuss my needs

Is there anything you would like to do online that you currently are unable to do?

I can't tell ahead of time if a website will have animated adverts/banners etc., so trying to find something on the internet can be risky for me, not knowing whether I'll come across a website that is triggering and drains my energy.

Do you have any feedback about this site or the Big Hack generally?

I've only seen this questionnaire so far and it seems great. Easy to understand, big, obvious buttons etc

How does it make you feel when you cannot complete a task online?

Useless, to be honest. I "should" be able to do these basic things but sometimes it is too overwhelming and i feel like a failure

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

When something is unnecessarily complex. Usually shopping, but if there are a billion steps to checking out, or no clear delivery policy and I have to spend time and effort searching out answers. The quicker and easier it is to perform a task, the better.

Do you have any feedback about this site or the Big Hack generally?

I think the site is well laid out, works well on mobile, and is easy to navigate. There are decent sized buttons to help with fine motor difficulties, too, and the colour scheme makes the text easy to read but without being distracting.

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Like the company doesn't care in the slightest about me or anyone else with a disability or impairment.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

That advertising and distracting click-bait for generating revenue are more important to companies than having their websites be accessible to people.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

It should be easier to search for and play videos, I manage but it’s not always easy.

Do you have any feedback about this site or the Big Hack generally?

The Big Hack survey was accessible.

How does it make you feel when you cannot complete a task online?

Frustrated and as though my disabilities are not my fault but web developers have made me feel that they are at times.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Products not arriving when they say they will and difficult complex design layouts. These are both impossible to deal with when you have autism and a visual impairment.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

I'm not sure what's possible. Being able to book accessible caravans would really make my day

Do you have any feedback about this site or the Big Hack generally?

I appreciate that online accessibility it something that someone is looking at seriously.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Not being able to complete something I need to do online makes me feel just as frustrated as I do when I can't complete basic tasks at home, it's upsetting.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of email contact, or online chat options.

Is there anything you would like to do online that you currently are unable to do?

not specifically as I generally find a way but I should be able to do what I want first time without having to find a work around

Do you have any feedback about this site or the Big Hack generally?

N/A

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

disabled, frustrated, under-valued, ignored

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

people not expecting that someone may need to set their screen to more than 100% and not ensuring their pages/sites will adjust to the screen setting of the viewer = we do not all use separate screen magnifiers

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Annoyed, frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

General lack of awareness about accessibility requirements

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

frustrated

Is there anything you would like to do online that you currently are unable to do?

Access more online chats for support. It is the most accessible thing for me. That and for more companies to be aware of and able to use text phone calls, such as using NGT. A few times I have called with it and people won't use my text phone number to call me back.

How does it make you feel when you cannot complete a task online?

Frustrated. I am very tech savy and most things are a really easy fix, but nobody puts in the time.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of subtitles or information about if a venue is step free, has a hearing loop, or an accessible toilet.

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Annoyed at the organisation who set the task for not taking into account disabilities.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

The long winded questions

Is there anything you would like to do online that you currently are unable to do?

Watch things with subtitles

How does it make you feel when you cannot complete a task online?

Devestated and unwanted

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to explain my disabilities and accessibility requirements again and again and again...

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to explain my disabilities and accessibility requirements again and again and again...

Is there anything you would like to do online that you currently are unable to do?

Sort out my tax credits and apply for benefits. Won't let me register, don't know why, but won't accept my information and just asks me to call them.

Do you have any feedback about this site or the Big Hack generally?

It would be really good for you to take this forward. Especially to government departments who only offer extremely outdated facilities for deaf people. Insurance companies and banks who are not as accessible as they really should be for the deaf. I've had to put a lot of financial services and bills into my husband's name solely because he can phone up to deal with any queries - which seem to happen several times a year. I've had all bills in my name since 1985 when I left home aged 18 years. If I didn't have him I would probably have to disclose private information to a carer to help me deal with this stuff.

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Very angry, like I am discriminated against. I have many chronic health conditions, which mean I can't leave home without a carer and use a wheelchair outside of the house except for very short distances but being deaf is probably my biggest problem with contacting various organisations/government departments/businesses is the constant insistence of 'call us'. Government departments and banks being the worst as you have to deal with them. Businesses I just never shop/use them again and leave a review as a warning to others.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of online chat, online chat but no facility to send you a copy of chat at the end, no email contact given. In this day and age why on earth should I have to buy a text phone, which cost 100s of pounds I don't have, to deal with Government departments? Best service nearly always comes from businesses selling physical goods. A significant reason that I use Amazon and eBay.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Not at the moment

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

Frustrated and stupid

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Seeing the text

Is there anything you would like to do online that you currently are unable to do?

I would like to access more general information. Read aloud options on websites would go a long way to help

Do you have any feedback about this site or the Big Hack generally?

The survey was easy to complete

How does it make you feel when you cannot complete a task online?

As the Internet is the defacto method for so many everyday tasks, it is disheartening

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

The Internet in its current state is not set up to be accessible to sight impaired people like myself, text is small and very few sites offer the option of reading aloud the text on a page

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Not being able to complete tasks without phone calls

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Websites being unintuitive to use

Is there anything you would like to do online that you currently are unable to do?

Have subtitled meetings, auto generated closed captions, have speech to text and written record options without having to pay extra or premium memberships for them.

Do you have any feedback about this site or the Big Hack generally?

No.

How does it make you feel when you cannot complete a task online?

Frustrated as I am usually more equal in a world where most communication is type.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of accessibility options such as subtitling as standard. If my internet is slow, or someone else’s is, I am unable to lipread as it is unclear.

How does it make you feel when you cannot complete a task online?

Useless, hopeless.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Everything is about the hard sell. Many companies take advantage of people with disabilities by selling them 'snake oil' cures. I believe this should be more regulated.

How often are you unable to complete a task online?

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Not too much.

Do you have any feedback about this site or the Big Hack generally?

Nope!

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Frustrated!

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Audio cues, (listen for the spoken word in all this noise being a prime example)

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

C.v

Do you have any feedback about this site or the Big Hack generally?

Excellent

How does it make you feel when you cannot complete a task online?

Frustrated and depressed

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Finding people who unstand

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

Needs more mental health questions.

How does it make you feel when you cannot complete a task online?

Angry

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

This survey was easy to use.

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Frustrated and annoyed.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Verifying I'm human by choosing images that show x. Often difficult to navigate.

How often are you unable to complete a task online?

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Poor layout of web pages. Pale colours on white background

How does it make you feel when you cannot complete a task online?

Very frustrated. my bank in particular have changed the layout of their website and it is a nightmare. I am even thinking about changing bank accounts

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Poor layout

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

no

Do you have any feedback about this site or the Big Hack generally?

no

How does it make you feel when you cannot complete a task online?

angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

when i can not see the font size

Is there anything you would like to do online that you currently are unable to do?

close my paypal account

Do you have any feedback about this site or the Big Hack generally?

a bit rubbish really, you could have practised what you preach and show examples of good and bad.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

lack of trust

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Do you have any feedback about this site or the Big Hack generally?

Really like the background colours on this site.

How does it make you feel when you cannot complete a task online?

Frustrated, stupif

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Too much on one screen... What yr looking at, plus adverts, plus other information and all on a bright screen

Is there anything you would like to do online that you currently are unable to do?

I can do most things I need to do.

Do you have any feedback about this site or the Big Hack generally?

I don't own a smart phone so have to use a computer of some sort. Most apps now seem to be more phone orientated.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Frustrated!.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Some web sites can be difficult to navigate.

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Frustrated and like my business isn’t welcome

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Overcrowded and over stimulating webpages with clashing colours poor contrast on text etc

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Book appointment at my gp surgery. Contact anyone by email/online as unable to speak on telephone.

How does it make you feel when you cannot complete a task online?

Frustrated, upset, angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not sure

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Buy tickets for music gigs or experience days

How does it make you feel when you cannot complete a task online?

Frustrated

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Struggling to find contact details instead of just sending an email

How does it make you feel when you cannot complete a task online?

Inadequate

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not having disabled options for buying tickets etc

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Live chatting

Do you have any feedback about this site or the Big Hack generally?

Very accessible questionnaire! This makes a change

How does it make you feel when you cannot complete a task online?

Frustrated, angry and like I do not matter

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Unlabelled links and buttons

Is there anything you would like to do online that you currently are unable to do?

Use my online banking fully. Complete forms which don't currently accept my auto fill. Find phone numbers so I can cut and paste to call rather than having to call one number to get another and try to record it and repeat it

Websites and apps are generally getting more accessible and easier to use.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Suicidal. Many people will avoid saying as much due to safeguarding concerns it raises, but informally many people tell me they feel the same.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

The fact that there are people involved somewhere along the line but I can't always reach them, and when I do they're not necessarily prepared for visually impaired customers.

How often are you unable to complete a task online?

I would lose trust in a company if I was unable to use their website or app

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Frustrated and angry

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Words not clear enough. Other people taking the Micky (dating sites)

I would lose trust in a company if I was unable to use their website or app

Is there anything you would like to do online that you currently are unable to do?

nope

Do you have any feedback about this site or the Big Hack generally?

no it is a good survey and well put together

How does it make you feel when you cannot complete a task online?

angry and inadequate as I like completing tasks and not being able to my head doesn't handle it well

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

Pissed off

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Not being able to buy items at the best price due to the site not being accesible

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

I can pretty much do everything.

Do you have any feedback about this site or the Big Hack generally?

The Big Hack is amazing

Is there anything you would like to do online that you currently are unable to do?

Find a website that has jobs for disabled people

How does it make you feel when you cannot complete a task online?

I never give up on the task I’m doing. If I can’t do the task, I ask for help

Do you have any feedback about this site or the Big Hack generally?

apps are hard to use since companies refuse to support ALL mobile devices

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

There’s so much to access, the text is hard to read.

How does it make you feel when you cannot complete a task online?

Worried the task is deleted to universal credit I will get sanctioned if I don't find job, being disabled makes it impossible since I get little to no help from job centre

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

There is no website that helps disabled people find work in the UK.

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

Make a food order without anyone's help.

Do you have any feedback about this site or the Big Hack generally?

No

How does it make you feel when you cannot complete a task online?

It's very frustrating

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

No image discriptions or a website not working with voice over technology

How often are you unable to complete a task online?

How often are you unable to complete a task online?

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Lack of understanding on the side of business. Lack of clear contact information.

Is there anything you would like to do online that you currently are unable to do?

Apply for disability premiums from services like water and gas etc without having to spend hours on the phone ex0laining the ins and outs of my condition.

Is there anything you would like to do online that you currently are unable to do?

Not that I can think of at this time.

Do you have any feedback about this site or the Big Hack generally?

Great idea!

Websites and apps are generally getting more accessible and easier to use.

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

It’s frustrating for me when shopping online, for example. There is never enough room on deceivers notes to ask the driver to wait as it takes me a long time to answer the door. I find most of the time any comments out are miss d. When filling out surveys and it asks your occupation rely any surveys have disabled /incapable an option, I always have to put unemployed but the fact I’m in the ESA support group means I’m not fit to work etc.

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

Frustrated and useless

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Accessibility

Is there anything you would like to do online that you currently are unable to do?

The possibilities are endless!

Do you have any feedback about this site or the Big Hack generally?

Easy to use on smartphone

Are there any websites or apps that you find difficult to use? Please add all that apply below.

Is there anything you would like to do online that you currently are unable to do?

I would like to have apos that I can use that are easy for when I loose my voice (the one hospital advised didn't recognise dyslexic spellings etc and kept giving out wrong words or jamming) I would like all apps where things get delivered, picked up or even those for taxis to have a box to advise that we need more time to answer the door etc, also if we have added needs like put a parcel on the side, or extra help required

How does it make you feel when you cannot complete a task online?

Frustrated and helpless

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Being unable to find the information I need

How often are you unable to complete a task online?

Do you have any feedback about this site or the Big Hack generally?

It's great that you are doing this and helping make things better for everyone and getting more understanding of disabilities

Do you have any feedback about this site or the Big Hack generally?

Great idea but not convinced you are going about it the right way.

I would lose trust in a company if I was unable to use their website or app

How does it make you feel when you cannot complete a task online?

Annoyed and fed up, things are so differcult everyday that being able to use the internet you just need it to work and apps to do what they say they will

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

The most frustrating thing when the internet stops working, when it cant keep the speed you need to do the most basic things

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

How does it make you feel when you cannot complete a task online?

Very frustrating

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Complete lack of understanding of the struggles of dyslexic users.

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

order tickets on something and add a note explaining my condition without having to search for the contact email

Do you have any feedback about this site or the Big Hack generally?

no this is good i like this layout and colour scneeme

Websites and apps are generally getting more accessible and easier to use.

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

useless, unhelpful, not valuble to society

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

videos w/o subtitles

Is there anything you would like to do online that you currently are unable to do?

builded profile about myself

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

stupid

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

passwords

How often are you unable to complete a task online?

Please select any issues from the list below that you have experienced online

Is there anything you would like to do online that you currently are unable to do?

No

Do you have any feedback about this site or the Big Hack generally?

Great idea to raise awareness and prompt companies to be inclusive

How does it make you feel when you cannot complete a task online?

Frustrated

Is there anything you would like to do online that you currently are unable to do?

Do things without having an overwhelming time limit

Do you have any feedback about this site or the Big Hack generally?

No

Websites and apps are generally getting more accessible and easier to use.

How does it make you feel when you cannot complete a task online?

Frustrated

Is there anything you would like to do online that you currently are unable to do?

No

Do you have any feedback about this site or the Big Hack generally?

No comments

How does it make you feel when you cannot complete a task online?

Its frustrating but if it cant be done on mobile ill try on laptop

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to ask the site for help or explain the problem

How often are you unable to complete a task online?

How does it make you feel when you cannot complete a task online?

Very frustrating

As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet?

Having to explain yourself all the time

How often are you unable to complete a task online?

Is there anything you would like to do online that you currently are unable to do?

Get carer tickets for shows I have to ring up!!

Do you have any feedback about this site or the Big Hack generally?

I really want businesses like cafes etc to have accessibility icons so that we know where we can go. I really like chat boxes that businesses have but it would be good if the boxes were bigger. Functions like closing tabs need to be easier.

Websites and apps are generally getting more accessible and easier to use.

Are there any websites or apps that you find difficult to use? Please add all that apply below.

How does it make you feel when you cannot complete a task online?

Frustrated!