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  • How does it make you feel when you cannot complete a task online? Frustrated, like someone doesnt want my business, lesser View comment
  • As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet? Lack of email addresses. View comment
  • Please select any issues from the list below that you have experienced online Can you give any specific examples or another issue not mentioned above? Lack of email addresses is a major issue. I can use a phone but cant hold it for long so cant easily wait in a queue to speak to a phone operator. View comment
  • I would lose trust in a company if I was unable to use their website or app Are there any specific examples you can give us? Having to refresh constantly View comment
  • How does it make you feel when you cannot complete a task online? Exhausted View comment
  • As a disabled person, or someone experiencing an impairment, what is the most frustrating thing about using the internet? Constant not opening in new tab...if I forget I go back and have to start again Having rubbish captions on zoom Skype. Meet is better View comment
  • How often are you unable to complete a task online? Can you give any specific examples? Just getting frustrated by hierarchy.... lack of empathy View comment
  • Please select any issues from the list below that you have experienced online Can you give any specific examples or another issue not mentioned above? Unable to access SEP through email or mobile phone. Text relay didn't work at all View comment
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