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Are there any websites or apps that you find difficult to use? Please add all that apply below.

Total Responses: 207
Responses with more info: 12% 24 / 207

Raw responses

Amazon: 19
EBay: 14
Gov.uk: 8
Facebook: 8
Other (combined): 103

Percentage results

Amazon: 9%
EBay: 7%
Gov.uk: 4%
Facebook: 4%
Other (combined): 50%

More details given:

Number of answers per page
  • 30th October 2020
    Companies: Hermes
    More Details response

    Complete nightmare there chat is rubbish no help whatever if you try call 6 pound a min total rubbish company I avoid using if possible

  • 22nd May 2020
    Companies: Youtube | Channel 4
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    Some videos have subtitles and it's fine, but it can be really hit and miss

  • 29th March 2020
    Companies: British Gas
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    Nightmare to get round site

  • 21st January 2020
    Companies: Twitter
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    There’s no alt text for GIFS. And why is being more accessible to the HoH or vision impaired NOT itself an accessible process? If you have fatigue it’s a nightmare. Why isn’t there a button to record/play an audio description?

  • 14th January 2020
    Companies:
    More Details response

    BT, my ISP. Takes many steps to get simple things done.

  • 23rd December 2019
    Companies: Facebook | Pokemon Go | Starfish | Blackboard
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    The Facebook app is fantastic, but the website is atrocious

  • 22nd December 2019
    Companies:
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    The support websites are aimed more at able bodied.
    I find I have to explain my neuro conditions time and again.

  • 21st December 2019
    Companies: EE | Ticketmaster
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    EE- if you want to cancel your contract you have to ring up and are not allowed to cancel by any other means necessary. I had to switch to a sim only via online chat as I couldn’t ring up so it’s maliciously done to stop people leaving.

    Ticketmaster- disability tickets only purchased via telephone. Some venues have a separate disability line like Manchester Arena, which is okay but we spent 1 hour on that line on my partners birthday for tickets and they tried to charged us £80 for disability seats because “the view was good” yet there’s limit disabled seats therefore they’re basically ignoring there are people with visual disabilities so why are we charged more? For Liverpool Arena there is no separate hotline and was no disabled tickets left when ringing up a minute after it opened. Ticketmaster must change their ways to make concert venues disability friendly.

  • 21st December 2019
    Companies: Chain Reaction Cycles
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    Pets at home did not respond to emails

  • 20th December 2019
    Companies:
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    We now have our pms invaded by sales ads etc etc

  • 19th December 2019
    Companies: AmazonEBay
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    There are so many websites that I’ve struggled with that I can’t think of many particular ones to single out.

    Adblock is essential for me – without it I can’t use the internet, but it doesn’t work on a lot of mobile devices and lots of websites won’t let you access the site without disabling the adblocker, usually along with an aggressive or sarcastic message directed at the user to blame and/or shame them for costing them revenue.

  • 18th December 2019
    Companies: Now TV
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    Not subscribed due to appalling subtitles

  • 18th December 2019
    Companies: Local CouncilGov.uk
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    Often difficult to navigate and hard to find the information you need.

  • 17th December 2019
    Companies:
    More Details response

    Companies’ recruitment sites for applying to jobs are usually awful

  • 17th December 2019
    Companies: Nottingham Theatre RoyalAmazon
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    prime has no subs on some vids and bad ones too

  • 17th December 2019
    Companies: Facebook
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    It doesn’t have aby accessibility options and Facebook stories are incompatible with screen magnification.

  • 15th December 2019
    Companies: EBay
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    Almost impossible to contact customer service

  • 15th December 2019
    Companies: Spotify
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    I want to use voice activation but it doesnt seem to exist in the UK app.

  • 13th December 2019
    Companies: Natwest
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    They had webchat then said I’d need to phone or go in the branch which wasn’t possible.

  • 20th November 2019
    Companies: NetflixFacebookAmazon
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    TV subscription packages especially Netflix/Amazon Prime the user experience is terrible, it’s difficult to search or find what you want to watch and it’s difficult to differentiate between free content or rent/buy series as there is too much visual information on the screen.

  • 14th November 2019
    Companies: Barclays | Airbnb | Shearings | British Gas | Tesco | Holiday Gems | Lastminute.com | Transport For London
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    I am a Barclays customer, but, having found their website too much of a struggle to use, it isn’t available to me.
    The holiday company websites listed above are difficult to use in the sense that they can be less than straightforward and be misleading. Lastminute.com are particularly remiss when it comes to a misleading website, so much so I took them to court and won.
    The Transport for London website has proven difficult to use when it comes to a) locating information, b) using their Contact form.
    Tesco, British Gas and Airbnb sites can be difficult to use by virtue of being somewhat hit and miss.

  • 11th November 2019
    Companies:
    More Details response

    Hard to contact customer support

  • 05th November 2019
    Companies: Leeds Credit Union
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    Buttons are far too small

  • 09th October 2019
    Companies: Sainsburys
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    Their home shopping website is so full of information which can cause an information overload it’s also very hard to navigate