← Back to analytics dashboard

I would lose trust in a company if I was unable to use their website or app

Total Responses: 328
Responses with more info: 8% 25 / 328

Raw responses

Strongly agree: 146
Agree: 124
Neither agree nor disagree: 42
Disagree: 10
Strongly disagree: 5

Percentage results

Strongly agree: 45%
Agree: 38%
Neither agree nor disagree: 13%
Disagree: 3%
Strongly disagree: 2%

Follow Up Question

Are there any specific examples you can give us?
Number of answers per page
  • 02nd November 2020
    Strongly agree
    Follow up response

    if i can't use their online website then they have lost out on a sale as i will just go eslewere

  • 30th October 2020
    Strongly agree
    Follow up response

    Hermes total nightmare if you need any help

  • 28th October 2020
    Strongly agree
    Follow up response

    test

  • 03rd September 2020
    Agree
    Follow up response

    If I have problems with a site or app it’s frustrating

  • 02nd September 2020
    Neither agree nor disagree
    Follow up response

    Depends on size of company

  • 29th August 2020
    Agree
    Follow up response

    I just don’t go on to the page and go without

  • 21st August 2020
    Strongly agree
    Follow up response

    Ikea - delivery and collection details and charges.

  • 19th August 2020
    Strongly agree
    Follow up response

    I feel so excluded by a company whose website or app is unusable that I take it as a message that they don't want my business. I will go elsewhere if possible.

  • 29th May 2020
    Strongly agree
    Follow up response

    Having to refresh constantly

  • 22nd May 2020
    Disagree
    Follow up response

    Well I wouldn’t really

  • 15th March 2020
    Agree
    Follow up response

    Ones that have over complicated interfaces or only have phone contact for further help, or worse still ignore email requests for help when I explain my issues with phoning

  • 20th February 2020
    Strongly agree
    Follow up response

    Only one I said earlier about public transport I usually call em up rather than use there sites

  • 16th February 2020
    Strongly agree
    Follow up response

    Channel 4 do not offer audio description on their catch up app. I switched from the Sainsbury’s app to the Tesco app in order to do my online weekly shopping due to inaccessibility.

  • 10th February 2020
    Strongly agree
    Follow up response

    getting to the website is had but trying to find things on them and when an app is updated and find your saved password is gone

  • 07th February 2020
    Strongly agree
    Follow up response

    for example, if I'm looking at products to buy online and ALT text is not provided, or butttons or other elements are not labeled correctly, I'd lose trust in online shopping.

  • 21st January 2020
    Strongly agree
    Follow up response

    Uber. Lyft. Uber Eats. GrubHub. Postmates. Sad because I can’t drive and have to order out every other night because I physically cannot cook- or even get the door. So these are services I once out a LOT if money into. But I might as well go back to limo services and hiring a part time chef if I can’t get service. I’m unusual in that I used to be wealthy, pre-cancer. But disabled people are from all walks of life.

  • 15th January 2020
    Agree
    Follow up response

    Unless you are a small business who cannot recreate an accessible option due to financial means I will forgive, but when you are a large company who does nothing when your customers flags accessibility issues up, you will lose my trust. Also if you're a large company who goes out their way to insure that no work needs to be done to save money, like the Dominos case, I will stop using your business altogether.

  • 15th January 2020
    Neither agree nor disagree
    Follow up response

    I had a long-standing complaint about Sky UK's SkyQ app. I made a youtube video about how utterly poor it was to use as a blind person and they called me into the office to have a chat with the developers. Subsequently, the app was re-written from the ground-up and is a much better experience as a result of this. Sometimes it pays to complain, and complain loudly. If people don't know their app is bad, they can't be expected to fix it.

  • 14th January 2020
    Agree
    Follow up response

    No examples but I agree with the statement

  • 31st December 2019
    Strongly agree
    Follow up response

    Vodafone. It is impossible to navigate their website or contact a human on the phone. They "hide" their phone numbers so you dont contact them that way

  • 23rd December 2019
    Strongly agree
    Follow up response

    Sometimes I need to use starfish, because I need to book appointments with my academic advisors. The website is clunky, and doesn’t respond well to jaws, which makes it tiresome and stressful to try and book a meeting when I need academic support.

  • 23rd December 2019
    Agree
    Follow up response

    The companies need to make sure that anyone can navigate their websites easily for everyone, not just the people with disabilities.

  • 22nd December 2019
    Agree
    Follow up response

    If I cannot use a service which I'm technically paying for it agrivates me

  • 22nd December 2019
    Strongly agree
    Follow up response

    No govermemt self employed stuff is the worst though

  • 21st December 2019
    Strongly agree
    Follow up response

    Websites not being good on iPads or phones. Or not having contact info, or being able to find it, would make me not trust them, for example if I was going to purchase from them.